AtlasCare

I purchase a mew home and the furnace stopped working the day that we moved in, The door had been open all day with moving in and the telephone and internet installation had been troublesome and the installer was poking around all corners of our house looking for where the lines come in. To make a long story short the furnace stopped working and we thought that it may have given up the ghost or the internet installer had messed something up when he was searching for wires.

We called atlas care that evening and a service technician named Nimo arrived promptly, He was courteous and professional and a pleasure to work with. After a few moments of trouble shooting, he found that someone had turned off the power to the furnace by what appeared to be a light switch on the wall. It had not been labelled "furnace" but just appeared like a regular light switch. We must have switched it off when poking around for the internet/phone lines! I was prepared to hear that I needed a new furnace but instead he said that it looked good and then he labelled the switch appropriately so that this would never happen again.. Nimo suggested that we may want to go on a service plan. The service plan (about $150/yr) was cheaper than the emergency after hour service call (about $200)would have been and it included one Product Maintenance call a year and one diagnostic. We were happy to sign up for this plan as we know that servicing your furnace every year makes it work better and last longer. Nimo then proceeded to give our furnace a yearly maintenance service. In the past, we always serviced our furnace yearly so we are accustomed to spending $150 a year maintaining our furnace anyhow. It seemed like a great idea to me and the price was fair.

I looked up this company on homestars before calling them for this emergency service call and I was pleased to find so many reviews and such a high rating. This is the reason why I chose this company in an emergency. I am not sorry that I called them as Nimo was honest, efficient and professional. I will continue to use this company and I am happy with the service that they provided.

GOOD JOB NIMO