Ashton Renovations

This is the third time Ive contacted Ashton Renovations for their renovation/restoration work. With this latest disaster, Ashton was the first company I called. Their attention to detail, responsiveness, and guidance through the process was very reassuring. I didnt even consider going with the preferred restoration company my insurance company recommended. I wanted a contractor who I know would get the job done right. This is why Ive worked with Ashton time and again.

Ive also booked another reno with them for the new year. With all the concerns regarding reputable contractors right now, I highly recommend Ashton. Every time Ive worked with them, Ive been delighted with the result!

We do not recommend working with Ashton Renovation.

Having lived in our 100-year-old home for nearly 15 years, we were particularly keen on hiring a contractor who could provide quality service, a positive customer experience, and a solid output for a kitchen renovation. Our experience did not meet our expectations:

The project began on February 5, 2024, and was completed on August 22, 2024 (nearly 7 months). It involved renovating a 12-by-14-foot kitchen, including removing one wall (non-load bearing). We began this project with an existing design (completed by a separate company), and most features were already selected (e.g., kitchen layout, cabinetry design, countertop, appliances).

There needed to be better coordination between Ashton Renovation and the cabinetry company we were asked to work with. It became apparent near the end of the project that Ashton Renovation, the cabinetry company, and we, as homeowners, were all working with different information. This led to several important details being overlooked, unnecessary frustration, and last-minute decisions that affected the desired outcome.

Mark (Lead contractor) failed to provide project oversight and management. We found his communication condescending and lacking understanding for homeowners to be without a kitchen for several months, with lengthy periods of inactivity between project tasks. He did not take accountability for project requests that were either unmet or had gone in a different direction than we had hoped for. Our concerns were often addressed by comments about his several years of experience. Despite these assertions, we did not see this experience reflected in how he communicated with us, the lack of project management and the lack of foresight in handling unexpected issues that would arise during a renovation of an older home.

We repeatedly told Mark that we had lost confidence in the process. We felt he should have shown more interest in correcting his processes or being flexible in accommodating our concerns. When we chose to withhold the remaining ~4% of the project budget (about $5,000) until the final activities were completed, he threatened to sue us despite having paid all invoices within 24-48 hours upon request.

After completing many major renovations in our home, our experience as homeowners tells us it doesn't have to be this way. We recommend finding a contractor who will value your patronage and work with you closely to get the most value for your money and time.

We contacted Ashton Renovations to work on our 1912 era home to convert the main floor to an open concept by removing walls, gutting the entire main floor, opening the back wall to install a large european picture window/glass door, and redesign the kitchen. Mark and Chris were excellent to work with, guiding us through the involved renovation process, from engineering drawings/permits, to demolition, working with the various trades, construction, and finishing. All of their team were nice people and true professionals. Mark and Chris managed the project and the work effectively and addressed our many questions. Chris even made a lasting friendship with Domino our cat! During the renovation, there were a couple of discovery issues and Mark worked through them with us, always promptly notifying us and detailing what options we had. They could always be trusted to address the issues with proper work which complies to code and would not entertain subpar solutions. This gave great confidence in the workmanship and quality of the result. Thanks Mark, Chris, and team...the renovated space looks absolutely fantastic!

We recently entrusted Ashton Renovations with a significant transformation of our home, and the results are simply breathtaking! The project involved extensive renovations of the whole house, including four bathrooms, a complete makeover of the kitchen and the stairs, installation of sleek new hardwood flooring, and also fitting of modern trims and doors.

The entire team exhibited unparalleled professionalism. Mark effectively led the project, addressing our needs with considerable care, including liaising with the city to acquire necessary permits. Chris, Thuy, Kostas, Tony, and the rest of the trades brought our vision to life.

We wholeheartedly endorse Ashton Renovations for their exceptional quality of work and outstanding service. We would not hesitate to engage them again for future projects.

Ashton Renovations did a wonderful job on my kitchen renovation and other updates in my condo. I am extremely happy with my new kitchen layout and design. Ashton Renovations are professional, knowledgeable and easy to work with. I highly recommend them. Thank you Team!

Ashton renovations review

We just finished a home renovation with Ashton Renovations ~ we renovated a 60 year old home to update 2 bathrooms, add insulation where none existed and unify 2 floors. This included all new flooring, trim, new doors throughout, updated electrical where none existed and fully repainted throughout. We added several extras as the renovation progressed which Mark and Chris took in stride without batting an eyelash ~ some add ons were long standing irritants that just made our home so much more functional. Our Reno started at the onset of COVID, therefore took much longer than expected. Mark shared all Reno sources with us so we could pick out our items and receive trade discounts where possible. All of the preferred trades Mark works with are experienced and extremely professional, shout out to Bruce and his demo team, Tony and his plumbing team, Kosta and his team who completed all electrical, Will and his Dad ~ absolute masters at tile work, and Glass Ninja who installed 2 glass showers and helped revamp a 1960s stairwell, which looks exactly like the inspiration pictures I shared. Mark and Chris were very easy to work with start to finish, very responsive and always willing to provide opinion and collaborate to get the best possible outcome. Ill let them add the pictures ~ coming soon to their website, I wont be able to do it justice.

All the best Leslie & Steve

This was our second time using Ashton renovations, previously for our kitchen and now for our basement bathroom. We have always been very happy with their professionalism, dedication, and quality of their work. We love our Renos and highly recommend the team!

We recently completed a kitchen and powder room reno with Ashton Renovations and are thrilled with the end result! Mark, Chris and all the trades were amazing to work with and the quality of the trades and details were exactly what we wanted. It was a big job that involved gutting our first floor, moving a powder room, removing walls and adding support beams, electrical, plumbing, moving door/windows, painting, new floors, kitchen and stairs. Its an old house, so we ran into a few unexpected challenges, none of which phased Mark and he always had a solution. Mark has great relationships/discounts with a variety of suppliers so it made picking all of our selections so much easier. All of the trades were so polite and the quality of their work was amazing. We would happily hire Ashton Renovations again or refer to family/friends.

Ashton Renovations is a superb design-build service provider that nailed our ensuite bathroom reno. Ashton did a fantastic job of taking our inspiration and making it into the luxurious escape we wanted our primary bathroom to be. It was important for us to find a quality design-builder for our project as we didnt have the time to project manage ourselves. Mark presented us different options that would allow flexibility in our budget. The 3D rendering of the design was super helpful for us to visualize the end-product. The demo team was fantastic, and I was amazed at how quickly and cleanly it was done. All Marks trades were professional and courteous.

It is a pleasure dealing with Mark and Chris!

We would strongly recommend (and already have) Ashton for your bathroom reno; so much so that we have him doing our main bathroom now too!

Marc & Stacey

After working with other contractors and being frustrated by the lack of organization and communication, we found Ashton Renovations to renovate our main floor, including kitchen and living room. We chose them after speaking with Mark who provided a clear outline. We also appreciated that Ashton is a family run business and they advertise that they provide a clear and transparent process. Mark, Chris and the whole team were wonderful to work with. We began all of the planning through zoom meetings, since it was mid lockdown, and appreciated the 3D renderings of the plans as we went along. Mark was always responsive to our questions or concerns along a way. Our living room and kitchen is beautiful and exceeded our expectations. We highly recommend Ashton Renovations and would choose them again for any renovation we have. They follow through and provide a clear and transparent process, as well as excellent, high quality work!