Artistic Skylight Domes Ltd

Skylight Installation & Repair
255 Regina Rd Vaughan ON L4L 8M3
Write a Review
Write a Review
Website
HomeStars
Skylight Installation & Repair
Artistic Skylight Domes Ltd
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

92%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2017 winnerBest of 2017winner

Reviews for Artistic Skylight Domes Ltd

Average customer rating:
9.6 10 (29 reviews)

Sort by

Private User
Private User
Private User reviews Toronto, ON
2/10

Excessive Condensation

We had a replacement skylight installed by Artistic and have problems with excessive condensation when the temperature drops below 0 degC. This is not a light misting around the corners and edges, but large drops which cover the entire inside surface of the skylight and have to be removed every day. The humidity within the house is kept below 40% and there is not a condensation issue with the other windows.

A shade is closed at night to limit heat loss and deal with the cold draft that comes down from the skylight (as are blinds drawn on our other windows). Artistic claims this is the problem, but even if the shade is left open, condensation still occurs, although not as severe. At lower temperatures, even having the shade open is ineffective. Furthermore, I do not think that excessive heat loss should be tolerated just to accommodate the skylight.

Artistic makes the dubious statement that humidity at skylight level can be up to 100x greater than in the rest of the house. If this were true, then an incredibly low 10% house humidity would translate to an impossible 1000% at skylight level. Artistic also makes the ridiculous suggestion to use a dehumidifier in the winter.

I believe that a product should be designed for real world conditions rather than expecting the customer to bend over backwards to accommodate the product. I cannot recommend Artistic skylights.

Was this review helpful?
Company Response

Hello,
Thank you for providing your feedback and letting us know about this issue.
We apologize that our service or product did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your dealings with our company. Customer satisfaction is our number one priority. However, rest assured, the product installed in your home is a tested product that meets all the latest standards and passed a stringent quality control check in our factory. We have been manufacturing skylights for over 40 years and have seen condensation issues arise on all types of different fenestration products (windows & skylights) throughout the industry. There are many factors that can cause condensation on the warm side of a skylight in the winter months, but high humidity level in the home is primarily the most common problem.
Please feel free to reach me personally via email or phone, and I would be happy to discuss the issue at your earliest convenience.

Nenzio Ferrazzo,
Architectural Science (B.Arch.Sc)
Project Manager,
Artistic Skylight
nenzio.ferrazzo@artisticskylight.com
Tel: 416-747-7233

Private User
Private User
Private User reviews Toronto, ON
10/10

Replaced skylight

Had suspicion of a faulty skylight in our home being behind some water damage. Contacted Artistic Skylight after finding them via HomeStars. Very good service throughout, had them come in for an inspection first, then booked replacement after confirming the issue. They were very easy to work with, both in terms of booking as well as the specialist that came to our home.
You can probably find someone cheaper to do the work, but we value the peace of mind and ease with which they handled the entire process. Remember the Henry Royce quote: "The quality will remain long after the price is forgotten."

Was this review helpful?
Company Response

Thank you for you trust in our firm. It was an absolute pleasure providing you with our services. My team also thanks you for working with them at each step of the project. Hope you enjoy your new skylight for many years to come.
Kindest Regards,
Nenzio Ferrazzo
Project Manager.

phillipstainton
phillipstainton
1 review Toronto, ON
10/10

skylight repair

I was immediately recommended to this company by a friend who manages a very large commercial roofing group of companies. - this immediately says a lot. Their level of service was absolutely incredible and they were not only courteous and timely but explained each step of the process and even provided photos of both the problem and their solution - as I certainly could not get up in the roof myself. They deserve not only my recommendation but commendation as a company that knows how to treat their customers and their homes. Great job guys and I have already recommended them to friends!

Was this review helpful?
Company Response

Thank you Phillip for giving us this opportunity. We appreciate your kind works and are extremely happy to hear that you are satisfied with our work. Also a big thanks to Vicky for all her help in coordinating this job.
Best Regards.
Nenzio Ferrazzo
Project Manager.

eiafrate
eiafrate
2 reviews Vaughan, ON
10/10

Skylight installation

The installer was very professional and knowledgeable. The company was a pleasure to deal with and had excellent customer service.

Was this review helpful?
Company Response

Thank you so much for the kind words. It was an absolute pleasure on our end and we hope that you enjoy your new skylight for years to come.

simon
simon
1 review Caledon, ON
10/10

dining room skylights

Fast professional installation. We were worried about how heavy the skylights would be and if they could be installed during sunny weather but everything went well

Was this review helpful?
Company Response

We would also like to express our gratitude for your trust in our team. We hope you enjoy your skylight for years to come. Thank you for sharing your experience with us!

Artistic Skylights in Old Toronto
Artistic Skylights in Old Toronto
1 review Toronto, ON
10/10

New Skylite Installation

We are absolutely impressed with Artistic Skylights' professional attention to detail. Their leadership team made thoughtful recommendations, kept to their end of June 2018 delivery target, and our budget constraints. Supreme test has been several early July 2018 rainstorms. Air tight and not a drop of water inside. Thanx to the whole crew who did a great job, when inside our home and on top of our roof!

The Eisenstadt Family M4V 2E8
Toronto, Canada

Was this review helpful?
Company Response

We really appreciate your kind words of engagement. We would also like to thank you for your trust in our team and for allowing us this opportunity. We hope you enjoy your new skylight for many years to come.

Simon from S & T Home Reno's
Simon from S & T Home Reno's
3 reviews Halton Hills, ON
10/10

80's Skylight replacement

I selected Artistic skylights because they were quick to respond to my email inquiry. Top notch customer service and installers cared about the work they were doing. They protected all interior area with drop clothes, came and went when they said they were coming and going. Very smooth , easy process.
Highly recommend

Was this review helpful?
Company Response

Hi Simon,
We would also like to express our gratitude for your trust in our team. We hope you enjoy your skylight for years to come. Thank you for sharing your experience with us!

Emily
Emily
1 review Vaughan, ON
10/10

Replaced old skylight with new energy efficient skylight.

One of the reasons I hired Artistic Skylights was the fact that when I asked for a quote, they actual had someone physically come in and look at the job. Others gave me a verbal quote over the phone without taking the time to see what was needed.
With regards to the technicians, they arrived on time and informed me of some of the steps they would be doing.
Overall, happy with the service and the product. Thank you.

Was this review helpful?
Company Response

Hi Emily, thank you so much for the response. We are so pleased we could help with this project.

We hope you enjoy your new skylight for years to come.

It was an absolutely pleasure.

johnvieira73
johnvieira73
1 review Toronto, ON
10/10

Skylight

Very happy with the overall job and the service I received. They were very professional and the job was well done. Never had a company so focused on their customers and making sure that we were pleased.

Was this review helpful?
Company Response

Hi John,
We would also like to express our gratitude for your trust in our team. We hope you enjoy your skylight for years to come. Thank you for sharing your experience with us!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Artistic Skylight Domes Ltd

Skylights are the go-to solution of bringing in natural daylight in to your home. You will experience the flood of warmth and nature that can be enjoyed from the comforts of your home. With 3 generations of skylight manufacturing experience, Artistic Skylight Domes is a proud Canadian manufacturer of a complete selection of high performance, quality acrylic and insulated glass skylights, designed for any residential, commercial, and industrial application. With our wide range of custom colours, shapes, and sizes and standard options we will always have the right option for your home.

As part of our ongoing commitment to our customers we strive to provide quality products, customer service and satisfaction second to none. To maintain our high levels of quality control, our management team uses a hands on approach as well as using state of the art machinery for all our in house manufacturing.

Our skylights are ENERGY STAR Rated for all Zones (1, 2, & 3). We are one of the few in Canada that have obtained the prestigious Energy Star branding for high energy-efficiency for our products. And because Energy Star rating is the highest possible in Canada this means you are buying the highest-grade skylight you could possibly buy. The benefits included with high performing products results in lower amounts of energy required to cool and heat your home in the winter and summer months reducing monthly bills. For more information on Energy Star visit our website.

Complete Skylight Installations: are also offered for all product lines. Not only do we manufacture your skylight to exactly how you envisioned it, but direct from our production facility to your roof, our installers are trained and certified to work specifically with the product that we manufacture. As an added piece-of-mind full installation options are also offered with options including; dry walling, ceiling/roof framing, skylight shaft construction, drywall priming/paint preparation, and much more.

Emergency Services: for responding to leaking or cracked skylights that may cause damage to your home's interior. Get us on site to assess the damage and present the best possible option for quick and easy repairs to your home.

Come to our showroom and see what we have to offer at 255 Regina Rd, Vaughan, Ontario !

CATEGORIES
Skylight Installation & Repair
PRODUCTS
High Performance Acrylic & Glass Glazed Skylights -- Full Customization (colour, shape, size) - Standard options available -- Fixed & Venting Skylights -- Full Installation Flashing Kits -- Energy Star Rated -- Visit our Site for more details
SERVICES
Site Measure/Inspection -- Private Consultation -- Skylight Manufacturing & Installation -- Complete Skylight Installations -- Roof Deck Cutting & Restructuring -- Ceiling Re-framing -- Skylight Shaft Construction -- Drywall Installation -- Drywall Prep. and Priming for Painting (painting by others) -- Complete Removal & Disposal of Work Area -- Emergency Skylight Fixes -- Removal and Re-installation of Skylight -- Leaking Skylight inspection -- Drywall Repair
BRANDS
Manufacturer of our own Canadian manufactured brand, Artistic Skylight Domes.. No overseas materials or manufacturing used for our products. Designed in Canada for Canadian weather. Please visit our website for more details.
WEBSITE
http://www.artisticskylight.com
YEAR ESTABLISHED
1980
MEMBERSHIPS
Construction Specification Canada (CSC); Toronto Construction Association (TCA)
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
up to 10 years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.