Arrow Furniture

Furniture
Toronto ON M9M 2L4
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Furniture
Arrow Furniture
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85%

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Reviews by rating (past 12 months)

Reviews for Arrow Furniture

Average customer rating:
8.5 10 (585 reviews)

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Jean R. from Old Toronto
Jean R. from Old Toronto
1 review Old Toronto, ON
10/10

Bed frame

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Hello, last month I bought a bed frame from your wonderful store.
I would like to compliment your salesman Mohammed. I was very
comfortable with him as he did not push the sale. Well done Mohammed.

Also, I'd like to compliment the delivery men. They were perfect gentlemen, and I loved the "Big Guys" sense of humour.

All in all all of your staff are very friendly and I'm sure to do more shopping at your store.

Thanks,
Jean R.

Approximate cost of services:
$400.00
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Company Response

Thanks Jean! We will be sure to pass your comments on to Mohammed and the staff at our Brampton location as well as the "Big Guys" who deliver our merchandise and are a very important part of making our customers happy. Thanks again! Michael Monchis - Sales Manager

Nomaren O. from Old Toronto
Nomaren O. from Old Toronto
1 review Old Toronto, ON
9/10

Furniture

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Thanks Royce for your great service. I could'nt leave the store without buying that bedset because of the way you conducted business. The set arrived today and the delivery guys were careful and cheerful. I will sure do business with Arrow again. Thanks!

Nomaren

Approximate cost of services:
$2,500.00
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Company Response

I'm glad you had a great experience with Royce at our Scarborough store and our delivery crew. Thank you very much for your business and hope to see you again soon! Michael Monchis - Sales Manager

Lulu  from ??????????
Lulu from ??????????
1 review ??, ON
10/10

furniture and home decor product

My family moved to our new home last Oct and we need to get new furniture for every room in our house. My sister referred me to Arrow Furniture and it turned out to be the right place for me as I prefer one-stop shopping. I was impressed by the well-designed layout of Arrow store. My experience with Arrow has been amazing, starting from the diligent responsible sales rep, Royce, to the devoted Operation Manager, Israel, who is also a talented professional interior designer, and right down to the friendly delivery guys. Plus we are very satisfied with Arrow’s after-sale customer service which is responsive and efficient.

What worth mentioning is the value-added service of Arrow. Michael, Arrow's general manager kindly arranged his operation manager, Israel, to do the interior design for my house without additional charge. I'm impressed by Israel's diligent and professional working manner. He came to my house to get the measurement and did a careful homework before he recommended any purchase from Arrow, from accent furniture to home decor product. Israel literally transformed my place into a beautiful dream house and my families just love it.

I would like to recommend Arrow Furniture to my friends without any hesitation.

Approximate cost of services:
$70,000.00
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Lori Steele from Sutton West
Lori Steele from Sutton West
2 reviews Richmond Hill, ON
10/10

Living Room - Custom

Thanks to Jason and his great staff at Arrow's flagship store in Scarborough! This is the 4th time I have purchased items from Arrow but the first time with custom work. Not a disappointment!! The pricing and the quality leave nothing to be desired. I will purchase from Arrow again and I do recommend them to anyone who will listen. Continued success Arrow - you've earned it!

Approximate cost of services:
$5,000.00
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Company Response

Thank you so much for your kind words and am so glad you are thrilled with your custom order! It is customers like yourself that keep coming back that let us know we're on the right track! Thanks again! Jason M. - Sales Manager

Leslie from Toronto
Leslie from Toronto
1 review Toronto, ON
10/10

Purchase of odds and ends

Israel was working the floor then and he's a designer that's amazing at putting my whole look together (odds and ends of a house that was newly renovated). He put everything together very nicely and it made the place look amazing. It all went with with what I had, he was pleasant to work with, and he finished my house off beautifully. I bought a table, chairs, corner piece and rug, and a lamp in total. We had a minor thing that went wrong with the delivery because I wasn't there to receive it, but the following week they replaced it without any questions. I would go back there again and I'd love to deal with him again because his advice and positivity and open mind, not to mention how he threw everything together expertly, was done very well.

Approximate cost of services:
$0.00
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Company Response

Thanks Leslie for your business and great review. Our designer program has flourished because of customers like yourself that trust in the professionals in our stores to make your home as beautiful as can be. Jeremy Bobet - General Manager.

Dil from Brampton
Dil from Brampton
1 review Brampton, ON
9/10

5 years of work

They did everything for me from top to bottom and gave me nothing but the best service. Israel came out to my house, looked at my layout and configured everything. He then took me to his store and anything that I didn't like at the store, he took me to the manufacturer to pick out other things. He really went above and beyond. The only thing he could have done differently was when I walked into the store he could have given me a cup of coffee. I give him a 9.9 out of 10.

Approximate cost of services:
$0.00
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Company Response

Glad you had such a great experience with us. It sounds like you were working with one of our designers. We'll make sure that coffee issue gets fixed for next time!! Thanks again, Jeremy Bobet - General Manager.

Wax
Wax
5 reviews North York, ON
10/10

Dinning room table & chairs, couch, beds

We have been getting our furniture from Arrow for the past 15 years. Always their merchandise is excellent quality, with many choices of fabrics and finishes. The price is extremely fair. The Michael's family is a joy to work with. The delivery and set up is also well done. A 5 star experience from showroom to our home!

Approximate cost of services:
$5,000.00
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spiros lazaris from Oakville
spiros lazaris from Oakville
1 review Oakville, ON
10/10

Bedroom Set

Both Arrow and Magi Seal (Insurance) were very responsive in providing new parts at no charge. Great response! Buying the insurance was very much worth it!! Thank you. Happy customer again.

Review has 2 previous versions
Approximate cost of services:
$3,500.00
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Company Response

I was able to locate the customers file and although it was deemed that a rip in the fabric of the bed rails was caused when opening the furniture, the customer did purchase the warranty and a new set of rails will be sent to the customer this week.
Thank you again for your patience in this matter,
Jason M., Sales Manager

Scharlet from Toronto
Scharlet from Toronto
1 review Toronto, ON
10/10

entire home furnishing

I was referred by my friend to Arrow Furniture and she came with me to the store and got me a great deal. It ended up being better to have them furnish my entire place than having to buy individual pieces separately. I was expecting the delivery to be after New Years sometime but it ended up coming before Christmas, which I was very pleasantly surprised by. When all the pieces got delivered the designer even came to set everything up, which I wasn't expecting either. I can't say one bad word about them so I give them the highest grade.

Approximate cost of services:
$12,000.00
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Company Response

We are very glad you had a wonderful experience at Arrow. We continue to strive to be the best we possibly can and exceed our customers expectations.
Thank you,
Jeremy Bobet,
General Manager

Fatouma Ahmed from Etobicoke
Fatouma Ahmed from Etobicoke
1 review Etobicoke, ON
10/10

Furniture-Living room, dining room and kids bedroom set.

My husband and I went to Arrow Furniture on 35 Arrow Rd. in North York, ON last weekend and met with Sales Associate Greg Rom and Interior Designer/Manager Israel Adud. Our experience at Arrow Furniture was phenomenal. We've been shopping for furniture for two months and were really getting discouraged with our findings. We wanted to find furniture that we really loved while still keeping with our budget. At Arrow furniture we met with Israel and Greg who listened to our concerns and then showed us a few pieces in their showroom. They moved chairs from one table and put it on another table to make our vision come to life. We were so impressed with their knowledge and expertise. It really was a one stop shop; Israel is also an Interior Designer and gave us some really helpful tips to bring everything together. In the end, we bought our furniture from Arrow and we're pleased with the service we received. I highly recommend this store because they really take the time to understand what you want and your budget. They make you feel at home and treat you like you’re a VIP customer.

Approximate cost of services:
$4,800.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Arrow Furniture

Arrow Furniture has 4 locations to serve you and are proud to be in business for over 49 years. With 4 locations in the Greater Toronto Area, Arrow furniture is positive we have the right furniture solution for you. Whether you are looking for modern, traditional, or somewhere in between, ...
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