Arrow Furniture

Furniture
35 Arrow Rd Toronto ON M9M 2L4
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Arrow Furniture
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86%

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Reviews by rating (past 12 months)
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Best of 2020 winner 2 timesBest of 2020winner 2 times

Reviews for Arrow Furniture

Average customer rating:
8.6 10 (545 reviews)

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Michelle Thomas
Michelle Thomas
1 review Mississauga, ON
8/10

Bed frame and mattress

Sonal, at the Mississauga Arrow store, was very helpful in helping me select a bed frame and mattress for my adult son. She provided me helpful information on how to choose a mattress and bed frame. My son is pleased with his new bed.

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Company Response

Thanks Michelle! We are so happy that Sonal was able to help with your purchase and make sure you found something perfect for your son. Thank you so much again for your business! Michael M. - Sales Manager

Private User
Private User
Private User reviews Toronto, ON
8/10

desk

I would like to thank Zoe for her time and patience. She presented herself in a very professional manner and answered all our questions. I have shopped at Arrow furniture for years and have never had any issues.

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Company Response

Thank you! We are so happy to hear that Zoe was able to be of such help. Thank you so much for your continued business over the years and we look forward to seeing you again soon. Sri T. - Sales Manager

Carrie Wright in Halton Hills
Carrie Wright in Halton Hills
1 review , ON
10/10

Dining room Table

Zoe who works at the Toronto location was amazing! She was extremely helpful and professional! I highly recommend this place based on her and their customer service. I also found their prices to be much better than their competitors.

1 of 1 people found this review helpful.
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Company Response

Thanks Carrie! We couldn't be happier to hear that you had such a great experience here at Arrow and that Zoe was able to be of such help. Thank you again for your business and your recommendation! Enjoy your new furniture! Sri T. - Sales Manager

Kuldip sahota
Kuldip sahota
0 reviews Toronto, ON
10/10

Furniture

Thanks Gurpreet!
We bought furniture at the Brampton location, excellent service provider by Gurpreet there sales person. She is very kind and she explain very much information about the furniture we bought. We love the furniture we bought from the arrow furniture.

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Company Response

Thanks Kuldip! We are thrilled that Gurpreet was able to be of such help and couldn't be happier to hear that you are loving your new furniture. Thank you so much for your business and we look forward to seeing you again soon. Jason M. - Sales Manager

Mimi in Oshawa
Mimi in Oshawa
1 review Oshawa, ON
0/10

Sofa

I bought a sofa at Arrow furniture about a year ago, had someone come after it was delivered because the sofa sectional did not fit properly. They changed one piece, but didn’t make a difference!! The quality is horrible and the sofa is uneven in most of the spots. Very disappointed and will not buy or recommend to anyone.

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Company Response

Hi Mimi. Sorry to hear that you are not happy with your furniture. Every item in our showroom has a minimum one year warranty but even if it has run out, we would be glad to see what we can do. Please reach out to us at your earliest convenience and we will be glad to look into this further. Thank you. Jason M. - Sales Manager

Kathryn
Kathryn
0 reviews Toronto, ON
10/10

Lovely Sectional couch

A few minutes after I entered store to look for a sectional couch, I was warmly greeted by Sonal She was very informative and knowledgeable about their products but at the same time, not pushy or 'salesy'. I left with the required information to ponder my thoughts. When I returned a few days later, l placed the order. Sonal was upfront about an 8 week wait for the item. It arrived 8 weeks after and now am awaiting the fabric treatment which takes place a week after couch delivery. Very pleased with the purchase and the service received.

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Company Response

Thanks Kathryn! We are so happy that Sonal at our Mississauga location was able to be of such help. We try our best not to be too pushy and frequently are thanked for going that route as a lot of other places aim for that 'hard sell'. We're glad you enjoyed your shopping experience at Arrow. Thank you so much again for your business! Jason M. - Sales Manager

Phillip in Toronto
Phillip in Toronto
1 review Brampton, ON
10/10

A meaningful and rewarding experience

Finding suitable, attractive and good quality furniture was challenging until we visited Arrow Furniture and met Dolly.
Dolly made us instantly welcomed but also was professional in allowing us time and space to look around.
Her friendly manner and knowledge of the products made us confident that doing business at this store would be a positive experience.
We feel confident in recommending Arrow Furniture for outstanding service and uniquely beautiful and good
quality furniture. You’ll be lucky to have Dolly show you around. Phillip & Maggie

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Company Response

Thanks Phillip & Maggie! We couldn't be more thrilled to hear that Dolly at our Brampton location was able to be of such help. Furniture shopping can definitely be a daunting task at first but when you find the right store with the right products and the right staff it all clicks. We are so happy that it did for you here at Arrow. Thank you again for your business and your recommendation. Michael M. - Sales Manager

Private User
Private User
Private User reviews Brampton, ON
10/10

Living Room Furniture

I recently ordered Living Room Furniture through Dolly at the Brampton store. She helped me right from beginning until end with ease , patience . She made sure everything for me went smoothly by coming on her day off to accommodate my request .
The experience was completely satisfactory for me .

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Company Response

Thank you! We are so happy that Dolly was able to be of such help and you enjoyed your shopping experience at Arrow. Thank you so much again for your business! Sri T. - Sales Manager

kenneth in Toronto
kenneth in Toronto
0 reviews Toronto, ON
10/10

decent service

My mom and I went into the Brampton store and we greeted warmly by Christine. She listened to all my requests and assisted us with great care to ensure our purchase was available and ready for a specified date. we have shopped here before and had no complaints so we would defiantly recommend going there. sofa chaise and pillows were a great purchase.
Thanks Christine

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Company Response

Thanks Kenneth! We are so happy that Christine was able to be of such help. Thank you so much for your continued business over the years and your wonderful recommendation. Enjoy your new furniture and we look forward to seeing you again soon. Sri T. - Sales Manager

Zemira in Brampton
Zemira in Brampton
0 reviews Brampton, ON
0/10

Horrible customer service

Absolutely horrible experience. I ordered a bunk bed in the middle of June. Was told it wouldn’t arrive until end of July. My sister came the first week of July and got the same bunk bed Delivered 2 days later. I called on July 29 to find out where it was and was told they still have 2 more days. I waited a whole week, still no bunk bed. I called on August 6, was told the bed wouldn’t be ready until the end of September. If I didn’t call, no one would have told me this. I came in to ask for a refund and they told me only store credit. I also had a king bed set on a layaway that I wanted to refund because of this experience. I’m out $2500 because the general manager at HEAD OFFICE refuses to issue a refund because in his exact words “he doesn’t want to issue a refund”. He was rude and not even willing to cooperate. Worst customer service I’ve ever received. Do not shop here. I gave them $2500 for free and will be filing a law suit. My ex-partner and sister came here with me and all 3 of us were told we could get a full refund if we change our mind, now I’m being told something different. Oh yeah: I asked to speak to a higher up and they said no. I’ve worked in retail my whole life and if a customer is this upset you issue a refund. That’s ALWAYS company policy. I can’t believe the level of arrogance this company has. I even asked to speak to the owner and they said no they don’t get involved yet the owner seems to be responding to everybody’s reviews on google; only if the reviews are good. Shows a lot about how this company operates. I am a single mom of three kids and don’t have the luxury of throwing $2500 away just because they feel entitled. I have also reported this company’s behaviour to the Better Business Bureau and left a review on the Better Business Bureau’s website. This is literally taking what’s not yours. I should not be forced to buy furniture through store credit. If I no longer wish to shop in your store that is my legal right and I shouldn’t lose my money because of

2 of 2 people found this review helpful.
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Company Response

Hi Zemira. While the delivery of your bunkbed says 'approximately end of July' as the delivery date on your invoice, it is a couple of days late and ready for delivery. I'm not sure where the 'End of September' notice on your bedroom set came from originally but you had originally asked for 'Middle of August' delivery and that set is on schedule to be delivered. NEW orders for that specific bedroom are unavailable until September and it's possible someone was looking at that date in our system but I am not sure. Both the manager of the Brampton store and myself have been in frequent contact with you throughout this time and it is unfortunate that instead you would just prefer to cut and paste your review onto as many sites as possible. We do have a no refund policy which is clearly stated on your invoice where your signature is required but we do allow changes before delivery. There are other special arrangements that we had made for you on your orders as well but are not necessary on a public platform. If you would like to contact us any further, do not hesitate to do so. Sri T. - Sales Manager

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Arrow Furniture

Arrow Furniture has 4 locations to serve you and are proud to be in business for over 49 years. With 4 locations in the Greater Toronto Area, Arrow furniture is positive we have the right furniture solution for you. Whether you are looking for modern, traditional, or somewhere in between, we're sure you'll find it here, and all at a great price.

CATEGORIES
Furniture
PRODUCTS
Living Room Furniture, Dining Room Furniture, Bedroom Furniture, Beds, Sofa, Leather Sofa, Dining room Table, Modern Furniture, Contemporary Furniture
SERVICES
furniture delivery, home design, interior decorator, furnishings, home design
BRANDS
Aico, Aman, Ashley, Casana, Chateau, CMI, Décor-Rest, Defehr, Dreamstar, Emerald Home, Futura, Legacy, Lifestyle, Magnussen, Mazin, Palliser, Pulaski, Rachlin, Rustique, Samuel Lawrence, Sealy, Serta, Simon Li, Xcella
STYLES
modern, traditional, transitional, retro, rustic, metro, contemporary
WEBSITE
http://www.arrowfurniture.com
YEAR ESTABLISHED
1969
NUMBER OF EMPLOYEES
75
RETURN POLICY
25% Restocking Fee
PAYMENT METHOD
Cash, Credit Card, Debit Card & Financing
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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