Alexanian Carpet & Flooring

We dealt with Garo. He was a pleasure to work with. He was able to help our pick out the perfect floor for our renovation. A box came in damaged to the store. Garo made of aware of it and dealt with it without us having an issue. Great experience!

We found that fibres were easily pulling out of our expensive area rug. Talked to Tyson at Alexanians. The manufacturer said we had it too long (we had it for 9 months, but it had been in Alexanians stock before that), so they wouldn't honour the warranty. It turned out that the carpet backing was NOT glued, so the fibres were not staying in properly.

Tyson (Sherwood Forest Mall store manager) stepped in and replaced the carpet at Alexanians expense.

Thank you Tyson for your excellent customer service!

From dealing with Val, at the Burlington store, to the installation of the vinyl floor and stair carpeting it was a great experience. Val was very knowledgeable and gave us a great price. The two installation crews arrived on time, were very professional and did an excellent job. We are very happy with the end result.

Alexanians recently replaced the carpets in our house. We were very impressed with the quality of the carpet that Sam Khani, Store Manager directed us to. Sam gave us lots of info and space to look around without any pressure. The installers were very professional and took care and attention to make sure we were happy with the job they were doing. Alexanians also installed a red oak wood floor in our living/dining room. Unfortunately, we were less than impressed with the finished product. Sam immediately came to view the installation and quality of the hardwood floor, and agreed with us. Sam told us that he would take care of making it right, but that we would have to be patient while he went through all the necessary steps. It took a lot longer than we thought it should, but all throughout this time Sam was supportive and continued to promise us he would do whatever it took to make us happy. Sam did not disappoint us and showed us how important customer care is to Alexanians. He had the entire floor replaced and we are very happy with the final product. Sincere thanks to Sam and Mike Ghazarian, VP of Operations at Alexanians for your care and attention to customers. We highly recommend Alexanians!

I chose Alexanian because I had been pleased with the quality of their work in the past. On this occasion, I dealt with Roland at the store on Industrial Avenue in Ottawa. The challenge was to cut, bind and install carpeting in such a way that it would fit a room with many nooks and angles. Roland took careful measurements, and arrived at a solution that fit the room perfectly and was within my price range. The carpet was installed to my complete satisfaction. I would not hesitate to recommend Roland, and Alexanian, for their expertise, attention to detail and customer service.

I especially appreciated Krystal’s design sense and attention to detail when I was considering new carpet in my sun room. The subsequent service and installation process was timely and customer-focused. I’m very pleased!

We were looking for new flooring at many retailers including box stores; Alexanian in St. Catharines had the perfect product. Sales associate Adrian cheerfully showed us several snap-together floating floors possibilities. He was excited about the Pergo Extreme ‘Barber’ which is a heavy 7mm waterproof vinyl product which is installed over solid bases, such as linoleum. The marble looking 18” x 36” pieces are so real in appearance, both my wife and I said ‘this is it!’. The product was ordered and in the store within one week. Real friendly, well informed people at Alexanian Carpet & Flooring, St. Kitts.

My wife I and came across Alexanian though HomeStarts and after reading some very positivie reviews, we decided to check out the store. We were greeted by Frank and he took care of us from beg to end. Our situation was a bit more complicated because we wanted to wait for other repairs outside of our control before installing the new floor. Frank was always very considerate and willing to do the best for us. We had a last minute change in the project and once again Frank took care of everything.

Hakan and his installation crew did an amazing job and finished the work in two days.

We are completely satified with Frank/Hakan from Alexanian and will definetely recommend them and re-use them in the future.

We had carpet replacement done recently in our house. Frank, Manager at the Dufferin Street store, was very helpful and patient in showing us options and explaining the quality and price differences when we visited the store. He made extra efforts to drop by our house the morning after for measurements and pricing. The installation was scheduled and completed very soon after with good workmanship. The crew was very professional and courteous. Our experience with Alexanian in this project was very satisfying. We shall return for our future flooring needs.

Working with David at Alexanian Newmarket has been an absolute pleasure!

He provided us with excellent service, great design ideas, quality products, and was able to deliver beyond our expectations.

We are very pleased and will definitely look forward to dealing with him again for our next project.

Highly recommended!!

C Doke