Alexanian Carpet & Flooring

I purchased carpeting for my two bedrooms, hallway and stairs.
Was very satisfied with the quality and price which included installation.
In addition I paid for the removal of my old carpet and moving of some furniture

We live in Newmarket and recently had our living room hardwood floor and the hall ceramic floor removed and replaced with vinyl flooring. Hamido, the manager of Alexanian Newmarket was helpful in with the selection of our floor. We have 3 dogs and need a resilient floor. The install team of Hanna and Victor use by Alexanian were excellent. The install team was very professional and respectful of our home. We had an issue with the wood pattern on some of the floor pieces. I called Hamido and explained the issue. He was very supportive and spoke with the installers. Hanna was very respectful of my concern with the floor and had her team replace the floor pieces. Her team had to take up most of the floor to replace the floor pieces. The focus on Hamido, Hanna and Victor is customer service and making sure the customer is happy. We would highly recommend going to see Hamido at Alexanian for his expertise in floors, focus on customer service and his excellent install team.

Hamido started our rug shopping experience off on the right foot by showing us options and helping us make great choices. David then followed up at home for quick measurements and details required for the installation. We then had an expert installer by the name of Hussin who is an expert at his trade and was a pleasure to deal with. Thank you all very much we are delighted!

I love how the business card reads " for superior customer service". I beg to differ. From the time we selected a few samples,( which one of them that we requested was wrong and we had to correct the associate) to purchasing 19 boxes of SIGNATURE FLOORING to finally returning 9 unopened boxes of Signature flooring... we did not receive this treatment/respect. The representative was less than helpful when we encountered an installation issue with this SIGNATURE product, as my husband was required to explain the proper installation process of the product to not one but two "SUPERIOR CUSTOMER SERVICE" ASSOCIATES. (My husband was installing it himself and knew without a doubt that he was completing this task correctly.) He was required to bring in the installation directions so that the associates had a BETTER UNDERSTANDING of the installation procedures!!!
The product does not fit together tightly and we were not happy with how the ends did not line up...who actually wants to see the ends showing on their SIGNATURE FLOORING. When we asked for a refund..they were unwilling to provide assistance. I would have thought that they would have stood behind their products, especially when it was a SIGNATURE (Mystic Peak-3) flooring. We requested the representatives come to our house to view the installed product as it was our hope that they would be respectful and value their product and allow us to get a full refund. The associates continued to be less than helpful in satisfying a customer and we were only permitted to return the unopened boxes. Yes, I am grateful that a least they allowed that since we will not be keeping the product down on our floors. Upon returning the products the yet again "SUPERIOR CUSTOMER SERVICE" representatives did not offer to assist with the unloading of the product...they just watched. Absolutely terrible customer service from start to finish. I am very disappointed with the companies return policy and I will never shop her or recommend this flooring company moving forward. It is pretty sad when people shop around, spend their hard earned money, take the time to understand and install the product only to be completely disappointed.

Please note: the company response is inaccurate as the appropriate installation of the subfloor was completed prior to first installing the flooring. The installation of the flooring was not successful in the first room that we started...it did not look "perfect" and we did not start to install in an adjacent room because the flooring did not install properly in the first room. Why would we continue with a flooring throughout the house if we were unhappy with the first room. There was not adjacent room subflooring to measure or look at.

I recently ordered carpet for my office from Alexanian Carpet & Flooring at 4884 Dufferin Street in Toronto and was pleasantly surprised at the wonderful service I received.

Upon entering the store, I was immediately greeted and helped by Frank. Since buying carpet can be overwhelming, Frank explained the options that were available and made the transaction easy. Plus the price quoted was cheaper than other stores!

Everything from placing the order to the installation was done in a quick and professional manner. I cannot say enough good things about Frank and his staff. I am planning on going back to Alexanian when I start my home renovation project!!

Thank you Alexanian!

I was in a hurry and needed a carpet quickly as I was headed out of the city. We ordered the carpet on a Friday and they were able to secure it and custom cut it for me on Monday!! This was extraordinary service and I absolutely love the carpet!! I highly recommend them because of their amazing selection of carpets, their customer friendly and helpful service and their willingness to go above and beyond.

Thank you David for your attention and help with our project. Installers were very professional. Everyone arrived as promised and completed the work on time.
Followup inspection after was as promised also.

In order to sell an investment property, I wanted to have new carpeting (throughout most of the house) and vinyl flooring (in the kitchen and bathrooms) installed. I heard that Alexanian had a good deal on carpet so I went to their Industrial Avenue location in Ottawa. I dealt with a gentleman named Roland. He took the time to come to the property and gave me excellent advice on what to choose in terms of the quality and colour of carpeting and vinyl flooring. He also gave me a price that I was very pleased with. I wanted the installation to take place quickly as I wanted the house on the market asap. There were a few hiccups with the installation but Roland was very good at addressing these issues. I would recommend Alexanian and especially Roland to anyone seeking new flooring, and I would not hesitate to go back. Thanks Roland !

I have used Alexanian's Leaside store twice over the last year and have been extremely happy with the results. Hank was very helpful with selecting the area rugs / carpet and planning the installation. Luciano and Sam came this week and were on time, very organized and did a professional job. I would use this Alexanian's location again and would recommend it to others.

We just completed the installation of vinyl click flooring in the kitchen and laundry room. We dealt with Val in sales at the Burlington store and he was excellent for service and took the time to have our cabinets floor trim color matched. In the summer we had 900 square feet of carpet installed by Zafar, an excellent installer who took his time and was very professional.
Last week was the final phase for our work and Mike and Dave did the installation of Mannington click vinyl flooring in the kitchen and laundry. These 2 guys were the best and went the distance to make sure we were very happy.
Hats off to the Alexanian team.