We found that fibres were easily pulling out of our expensive area rug. Talked to Tyson at Alexanians. The manufacturer said we had it too long (we had it for 9 months, but it had been in Alexanians stock before that), so they wouldn't honour the warranty. It turned out that the carpet backing was NOT glued, so the fibres were not staying in properly.
Tyson (Sherwood Forest Mall store manager) stepped in and replaced the carpet at Alexanians expense.
Thank you Tyson for your excellent customer service!
- Company Response
Thank you so very much for your 10-Star review of store manager Tyson, at Alexanian's London location. Please know that Alexanian's stands behind our products and installations, and we are grateful that you reached out to us so we could make things right. We apologize for any inconvenience this caused you, and are happy to hear you were so pleased with Tyson's professional manner and the replacement of your area rug.
Most sincerely, Wendy Alexanian