Alexanian Carpet & Flooring

Floor Retailers
23 Mountainview Road South Halton Hills ON L7G 4J8
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Alexanian Carpet & Flooring
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89%

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Best of 2020 winner 4 timesBest of 2020winner 4 times

Reviews for Alexanian Carpet & Flooring

Average customer rating:
8.9 10 (349 reviews)

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Gerald Hunt from Mississauga
Gerald Hunt from Mississauga
5 reviews Mississauga, ON
10/10

Vinyl Plank Flooring Installation

I went Alexaninan Carpet to get a quote for the purchase of luxury vinyl planking for my basement floor (approx. 850 sq.ft). There I talked to Shane who was very knowledgeable and who even recommended I purchase a less expensive product, than what I had originally picked out, based on the how little the basement was going to be used. The next day he came out, measured the basement and again gave me some good suggestions. Ali and his crew then did an excellent job of installing the floor. I'm very happy with the way the floor turned out and would highly recommend Alexanian carpet for anyone needing new flooring.

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Company Response

Hello Gerald
Thank you very much for taking time out of your day to post your wonderful feedback for sales rep Shane at Alexanian's Mississauga South Sheridan Way location. We're glad you had a great experience with Shane and our LVP flooring installation team. Your kind recommendation of our company is most appreciated, and we trust you'll enjoy your new floors for many years. Thank you again!
Sincerely, Wendy Alexanian
Alexanian Carpet and Flooring

Naomi B.
Naomi B.
4 reviews Wellandport, ON
0/10

I took my oriental carpet to Alexanians because I thought they would take good care of it.

I dropped my oriental carpet off at Alexanians St Catharines on August 6,2020, and am still waiting for it to be returned on September 2, almost a month later. I have had a call from their head office telling me that it would be delayed and they would let me know when to expect it. However, they haven’t called me back, even after I called them twice.. When I called the St Catharines store, they just put me through to the cleaning dept. and I got a message saying all of the lines were in use. This is the second time I have sent my carpet there for cleaning and experienced a delay in getting it back. I am now so frustrated that I will find another cleaning service the next time I need to have a carpet cleaned. Having to wait a month for service and not getting any answers is unacceptable.

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Company Response

Hello Naomi B.
We apologize for our misstep in communication and the frustration this has caused. Thank you for bringing your experience to our attention and please know that an exceptional customer experience is our top priority. Unfortunately, we have had some challenges with logistics/shipping and scheduling due to the Covid-19 pandemic, and while we aren’t intending to use this as an excuse, it has resulted in some unavoidable delays. We understand our Cleaning Department has been in direct contact with you to advise your rug was shipped yesterday (Sept 2nd) to our St. Catharines store, and we will be calling you for pick up as soon as it arrives. We truly appreciate your patience, and once again hope you can accept our apology.
Most sincerely, Wendy Alexanian
Alexanian Carpet and Flooring

Gail in Toronto
Gail in Toronto
0 reviews Toronto, ON
10/10

New Floor

From the moment that we walked into the store after hearing the ad on the radio, we were treated wonderfully. David explained the different options and even came to our home with samples to ensure that we picked the right colour. He arranged for Derek, the Installer, to check things out before the job started. Derek and Michael were great, not only did Michael do a fabulous job working with a crazy amount of angles but our place was tidied up each day before they left. Derek problem solved a sticky situation and David checked to make sure that everything was going well. In short, the Team was outstanding and all being accomplished during the Pandemic!!!! THANK YOU!!!

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Company Response

Hello Gail
We appreciate you taking the time to post your great review for sales rep David at our Newmarket location, along with our flooring installers. We're happy to hear you had a great experience from initial selection of product, straight through to final inspection of your new floors. We all thank you again for offering your kind feedback ... stay safe and well:)
Sincerely, Wendy Alexanian
Alexanian Carpet and Flooring

c in thornhill
c in thornhill
4 reviews Vaughan, ON
10/10

Old carpet replaced with hardwood

We are very pleased with our new hardwood floors from Alexanian. Frank from the Toronto Dufferin store (4884 Dufferin St.) was very helpful. From our first phone call, to assisting us in the store, and coming to our house to measure and provide us a quote, Frank was pleasant, up front and honest.

Frank sent a a wonderful team led by Hakan to install our hardwood. Hakan called prior to arriving, arrived on time, worked extremely hard, was polite, efficient and installed our hardwood beautifully. Hakan and his team even stayed late to finish our largest room all in one day (approx. 500 sq. ft). The floors look wonderful. We couldn't ask for more!

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Company Response

Hello "C"
Your kind review and feedback is most appreciated, thank you! Frank, our Toronto Dufferin store manager and our hardwood installers will be so pleased to read your comments, and all of us at Alexanian's couldn't be more thrilled to hear how pleased you were with our level of service. Thank you again and we're glad you are enjoying your new hardwood floors.
Most sincerely, Wendy Alexanian
Alexanian Carpet and Flooring

Jen
Jen
6 reviews Oakville, ON
10/10

Carpet

Val at the Burlington location was helpful in selecting our carpet and getting us a good price. Installers were on time, pleasant, helpful and did tidy work. Ken the installation manager helped us in a timely manner when we had a question during the install. We would use Alexanian again and would recommend their services.

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Company Response

Hello Jen
Your kind review is most appreciated and we're so pleased to hear of your excellent experience with sales rep Val, store manager Ken, and our carpet install team at Alexanian's Burlington location. We thank you for taking the time to offer your feedback, and the thoughtful recommendation of our company. Enjoy your new carpeting!
Most sincerely, Wendy Alexanian
Alexanian Carpet and Flooring

Tony and Josie Credico
Tony and Josie Credico
0 reviews St. Catharines, ON
10/10

Flooring and carpeting

My wife and I had our initial meeting with Harout from the Alexanian store in St. Catharines back on June 4th at our home. He came to view our renovation plans and take some measurements. We intended to replace our 4 bedrooms with a combination of hardwood flooring and carpeting. Plus replace all carpeting in family room and stairways. He provided some samples plus we visited the showroom to view additional options. Harout was very accommodating and knowledgeable. Once his competitive pricing was received we clearly decided to go with Alexanian’s in St. Catharines to complete our flooring work. On July 13 to 15th, the work was completed with professionalism and integrity. The installation team was top notch and a great bunch of guys. The work completed was of excellent caliber. We will definitely refer anyone asking about their flooring needs to contact Harout at Alexanian’s in St. Catharines. Kind regards, Tony and Josie Credico, St. catharines

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Company Response

Hello Tony and Josie
Thank you for your great review and feedback for sales rep Harout, and our flooring install team. We're pleased to hear you were so happy with Harout's level of service and our meticulous installation. Your kind recommendation of Harout and Alexanian's St. Catharines is most appreciated and we trust you are both enjoying your newly renovated home!
Thank you again, Wendy Alexanian
Alexanian Carpet and Flooring

Private User
Private User
Private User reviews Newmarket, ON
4/10

Not great

Not very happy with Alexanian. They had one guy in to do our main floor hardwood and he left some scratches on the new floor, I'm guessing as he was the only one there to work so he had no help moving furniture.

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Company Response

Hello
We are sorry to hear of your less than satisfactory experience and hope you will accept our apologies. We are committed to providing an exceptional customer experience and would like to make things right. We have to assume you dealt with our Newmarket store from the location you provided on our HomeStars profile and since you haven’t left a name or contact information, we ask you to please contact our Newmarket store manager Mr. Hamid Rahimi (905) 868-8101 at your earliest convenience so we may speak with you directly. For your reference;
Newmarket store contact info;
17480 Yonge Street Newmarket, ON (905) 868-8101

Most sincerely, Wendy Alexanian
Alexanian Carpet and Flooring

Private User
Private User
Private User reviews Hamilton, ON
10/10

Carpets

I recently got all the carpet in my townhouse upgraded at alexanians upper James location. They moved all furniture, took away old carpet and installed all new carpets in bedrooms and all stairways. I'm pleased with the quality and price. Sales was informative and responsive. Installers were professional and friendly. Work was done well. All furniture was put back. No damage , no problems. I would recommend them to friends!

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Company Response

Hello and thank you so very much for this outstanding review for Alexanian's Hamilton Mountain sales team, and our meticulous carpet installers. Taking the time to express your kind feedback is most appreciated, along with your referral of Alexanian Carpet and Flooring. We trust you'll enjoy your new bedroom and staircase carpeting for many years and hope to help you again in the future.
Thank you again, Wendy Alexanian
Alexanian Carpet and Flooring

Kevin in Kitchener
Kevin in Kitchener
2 reviews Waterloo, ON
10/10

Living room hardwood floor

Chris Turk made working with Alexanian in Kitchener a great experience. His attention to detail, listening to what our plans were and his excellent communication and follow up. The primary reason we went with Alexanian was due to Chris and we’re really happy with the result with hardwood and area rugs.
Thank you

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Company Response

Thank you Kevin for your 10-Star review of Chris at Alexanian's Kitchener location. Your kind recognition of Chris's level of professionalism and care means a great deal to us all, as offering an exceptional customer experience is our top priority. Thank you very much for this and we guarantee your amazing feedback will make Chris's week!
Enjoy your new hardwood flooring and area rugs.
Regards, Wendy Alexanian
Alexanian Carpet and Flooring

Geoff in London
Geoff in London
1 review London, ON
0/10

Complete unprofessional botched flooring job

As a former home builder, and professional tradesman, I was going to install some new flooring myself, but later decided to contract with Alexanian's to install my simple engineered hardwood drop lock floating floor. They were to level the subfloor and install the flooring, and I would do everything else including installing new baseboard. They subsequently failed to level the floor to the manufacturer minimum required specs, and the floor boards later started to develop breaks at the various uneven locations. They agreed to fix the issue, which involved once again to remove all appliances, including a hard wired dishwasher, and trim in several locations.I did the the appliance removals, and they removed the trim and broke a couple pieces in the process, but fortunately I had some saved for this repair. Since the flooring had already started to yellow in various areas where it was exposed to sunlight, I pointed out to their manager Tyson that the boards need to be marked and reinstalled in the exact same locations from which they came. I noticed their installer was not marking the boards, and even offered him a marker be sure this portion of the job would be done correctly. Tyson told me, he was a pro and he has his own method of insuring the boards would go back correctly. I worked with the installer fix the subfloor levelness to the proper specs. He started reinstalling the floor boards, and I left him to finish this while I did other work. When I later returned I immediately noticed that at least 25% of the boards did not go back in the same location, and I now had major discolouration issues. I contacted Tyson to state this was not acceptable, but agreed to let some areas try to blend over a six month time period, and we both agreed that the severely yellowed boards in one area would never blend and would have to be replaced in six months when I would be available for this. Although the floors still looked bad after six months, I agreed to let them just replace 8 boards in one area and that all we would just have to remove the kitchen cupboard kick boards to dismantle this small area. Their installer showed up, and said he wasn't sure how to do this, but started the job anyhow. He damaged my kick board, despite me telling him not to grab at that end. He then said he would need a special tool that he had only seen others use for this, and didn't have the time to do this job. He put back the boards and left the job. At this point it was the third and final attempt I would allow Alexanian's to get a merely acceptable job done on my floors, and I told Tyson, that I would only accept a cash settlement for the completely botched work they did, and would never ever allow any unprofessional incompetent Alexanian installer in my home again. I will have to fix my floor myself.

Update: This case has been submitted to the BBB(Better Business Bureau) and Alexanians has failed to respond to the complaint, and therefore they were given a C+ rating at this time. I urge them to show some degree of business ethics and to respond to the BBB immediately.

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Company Response

Hello Geoff
Our store manager Tyson regrets and apologizes for the issues with your flooring project, and has tried to work with you to rectify any discrepancies. It is our understanding that Tyson has requested another site visit to inspect your flooring, which has been denied. If you would like to discuss an amicable solution, please contact our Regional Manager Mr. Mike Alexanian (905) 527-2857 ext 1009 at your earliest convenience. Again, we apologize for the frustration this has caused you, and hope to hear from you soon.
Regards, Wendy Alexanian
Alexanian Carpet and Flooring

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Alexanian Carpet & Flooring

Whether you’re renovating or just moving in, let Alexanian help make your house a home. Since our founding in 1925, we’ve made it our business to give customers only the best. Offering the latest styles of broadloom carpet, area rugs, ceramic tile, hardwood flooring, laminates, vinyl flooring, cork, engineered flooring and window coverings. Today, we stand out among flooring stores in Ontario for offering the finest products from the best brands along with the superior customer service that has defined our business. Anytime you’re looking for beautiful, durable, high-quality flooring in Ontario, let us help.

CATEGORIES
Floor Retailers, Carpet & Rug Retailers, Carpet Installers, Floor Laying & Refinishing, and Shutters & Blinds
PRODUCTS
Hand-Knotted Persian and Oriental Rugs, Machine-Made Area Rugs, Sisal, Seagrass, Custom Rugs, Slate, Ceramic, Marble, Granite, Hardwood, Bamboo, Cork, Laminate, Vinyl, Wall to Wall Carpet, Hunter Douglas Window Coverings.
SERVICES
Professional Services Include: In-Home Carpet and Upholstery Cleaning, Area Rug and Oriental Rug Cleaning, Tile and Grout Cleaning, Rug Binding, Fringing, Repair and Restoration Services, Floor and Tile laying, Carpet Installation, Custom Made Area Rugs, Window Covering Installation, Free Shop At Home Service.
BRANDS
Mannington, Lauzon, Kahrs, Philadelphia, Mohawk, Stainmaster, Masland, Cabin Craft, Fabrica, Shaw, Tuftex, Scotchgard, Wunda Weave, Kathy Ireland, Godfrey Hurst, Teragren, Solida, Columbia, Wilsonart, Dal Tile, Congoleum, Marmoleum, Borealis, Sarana, Twelve Oaks, Nourison, Karastan, Jaipur, Stevens Omni, Couristan.
STYLES
Alexanian's offers all styles, textures and colour variations in our flooring. Ranging from the most traditional through to transitional and contemporary styles, we carry a vast array of rug and flooring choices.
SPECIALITIES
Alexanian's offers unique rugs from around the world, a huge selection of carpet and flooring styles and full service installation. Our impeccable service and customer care is Alexanian's specialty!
WEBSITE
http://www.alexanian.com
YEAR ESTABLISHED
1925
NUMBER OF EMPLOYEES
100
PAYMENT METHOD
Cash, Interac, MasterCard, Visa, Cheque
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