Alexanian Carpet & Flooring

Floor Retailers
23 Mountainview Road South Halton Hills ON L7G 4J8
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Alexanian Carpet & Flooring
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90%

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Best of 2020 winner 4 timesBest of 2020winner 4 times

Reviews for Alexanian Carpet & Flooring

Average customer rating:
9 10 (342 reviews)

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Private User
Private User
Private User reviews Hamilton, ON
10/10

Carpets

I recently got all the carpet in my townhouse upgraded at alexanians upper James location. They moved all furniture, took away old carpet and installed all new carpets in bedrooms and all stairways. I'm pleased with the quality and price. Sales was informative and responsive. Installers were professional and friendly. Work was done well. All furniture was put back. No damage , no problems. I would recommend them to friends!

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Company Response

Hello and thank you so very much for this outstanding review for Alexanian's Hamilton Mountain sales team, and our meticulous carpet installers. Taking the time to express your kind feedback is most appreciated, along with your referral of Alexanian Carpet and Flooring. We trust you'll enjoy your new bedroom and staircase carpeting for many years and hope to help you again in the future.
Thank you again, Wendy Alexanian
Alexanian Carpet and Flooring

Kevin in Kitchener
Kevin in Kitchener
2 reviews Waterloo, ON
10/10

Living room hardwood floor

Chris Turk made working with Alexanian in Kitchener a great experience. His attention to detail, listening to what our plans were and his excellent communication and follow up. The primary reason we went with Alexanian was due to Chris and we’re really happy with the result with hardwood and area rugs.
Thank you

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Company Response

Thank you Kevin for your 10-Star review of Chris at Alexanian's Kitchener location. Your kind recognition of Chris's level of professionalism and care means a great deal to us all, as offering an exceptional customer experience is our top priority. Thank you very much for this and we guarantee your amazing feedback will make Chris's week!
Enjoy your new hardwood flooring and area rugs.
Regards, Wendy Alexanian
Alexanian Carpet and Flooring

Geoff in Toronto
Geoff in Toronto
1 review London, ON
0/10

Complete unprofessional botched flooring job

As a former home builder, and professional tradesman, I was going to install some new flooring myself, but later decided to contract with Alexanian's to install my simple engineered hardwood drop lock floating floor. They were to level the subfloor and install the flooring, and I would do everything else including installing new baseboard. They subsequently failed to level the floor to the manufacturer minimum required specs, and the floor boards later started to develop breaks at the various uneven locations. They agreed to fix the issue, which involved once again to remove all appliances, including a hard wired dishwasher, and trim in several locations.I did the the appliance removals, and they removed the trim and broke a couple pieces in the process, but fortunately I had some saved for this repair. Since the flooring had already started to yellow in various areas where it was exposed to sunlight, I pointed out to their manager Tyson that the boards need to be marked and reinstalled in the exact same locations from which they came. I noticed their installer was not marking the boards, and even offered him a marker be sure this portion of the job would be done correctly. Tyson told me, he was a pro and he has his own method of insuring the boards would go back correctly. I worked with the installer fix the subfloor levelness to the proper specs. He started reinstalling the floor boards, and I left him to finish this while I did other work. When I later returned I immediately noticed that at least 25% of the boards did not go back in the same location, and I now had major discolouration issues. I contacted Tyson to state this was not acceptable, but agreed to let some areas try to blend over a six month time period, and we both agreed that the severely yellowed boards in one area would never blend and would have to be replaced in six months when I would be available for this. Although the floors still looked bad after six months, I agreed to let them just replace 8 boards in one area and that all we would just have to remove the kitchen cupboard kick boards to dismantle this small area. Their installer showed up, and said he wasn't sure how to do this, but started the job anyhow. He damaged my kick board, despite me telling him not to grab at that end. He then said he would need a special tool that he had only seen others use to too this, and didn't have the time to do this job. He put back the boards and left the job. At this point it was the third and final attempt I would allow Alexanian's to get a merely acceptable job done on my floors, and I told Tyson, that I would only accept a cash settlement for the completely botched work they did, and would never ever allow any unprofessional incompetent Alexanian installer in my home again. I will have to fix my floor myself.

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Company Response

Hello Geoff
Our store manager Tyson regrets and apologizes for the issues with your flooring project, and has tried to work with you to rectify any discrepancies. It is our understanding that Tyson has requested another site visit to inspect your flooring, which has been denied. If you would like to discuss an amicable solution, please contact our Regional Manager Mr. Mike Alexanian (905) 527-2857 ext 1009 at your earliest convenience. Again, we apologize for the frustration this has caused you, and hope to hear from you soon.
Regards, Wendy Alexanian
Alexanian Carpet and Flooring

Irina  in Vaughan
Irina in Vaughan
0 reviews Vaughan, ON
10/10

Outstanding service and quality

We recently had our basement carpet replaced.
Frank ( manager) from Alexanian Flooring Dufferin location was very professional and provided excellent advice for our project.
The carpet & pad selections were very good. Installers were on time, very clean and professional. They've done beautiful job.
Overall , we are very satisfy with the services provided! Highly recommended for your future projects!

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Company Response

Hello Irina
Alexanian's Dufferin St. store manager Frank and his carpet installers, will be more than thrilled and grateful to read your kind review. Thank you for this feedback, your recommendation of our company, and please enjoy your new basement carpeting.
Regards, Wendy Alexanian
Alexanian Carpet and Flooring

Nancy at Shifra Homes Inc. in Burlington
Nancy at Shifra Homes Inc. in Burlington
0 reviews Burlington, ON
10/10

Shifra Homes Floor and Carpet Installation

I would like to thank Ken and his team at Alexanian Burlington for their amazing service. We are so grateful to Ken and thankful that he looks after those in the community who need help the most. Thanks to him, Shifra Homes had brand new flooring and carpet installed at the home and it looks absolutely stunning. The installers were also fantastic! They were professional, polite, and considerate to our residents and babies as they worked, keeping noise and dust to a minimum. We were in good hands with the Alexanian Burlington team!

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Company Response

Thank you Nancy (and Shifra Homes) for this thoughtful review for store manager Ken, our flooring installers, and the entire Alexanian Burlington team. We're happy to hear you were pleased with our level of care and professionalism, and are now enjoying new floors and carpeting. We were honoured to be able to participate and help your organization in our own way ... you guys are amazing!!
Sincerely, Wendy Alexanian
Alexanian Carpet and Flooring

Private User
Private User
Private User reviews London, ON
10/10

Area rug and stair runner

Crystal was very helpful to us on this purchase . We told her what we thought we would like and she directed us to some samples that she thought might be what we were looking for . She gave us lots of time to sort through them and we took several home . She stayed late to provide us with a high/low estimate so we had a good idea of what the cost would be . She connected with us to make sure we were happy with the product and I'm happy to say it looks great! Thanks Crystal .

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Company Response

Thank you for this great review for sales rep Crystal, at Alexanian's London location. We're happy to hear you were pleased with Crystal's level of care and professionalism, and are enjoying your new area rug and staircase carpet runner. I will be sure to pass your kind comments along to Crystal ... she'll be thrilled!
Sincerely, Wendy Alexanian
Alexanian Carpet and Flooring

Private User
Private User
Private User reviews Burlington, ON
9/10

ARSIM WENT THE EXTRA MILE!

My installer Dave recomended Alexainian to me. I was in the store for about 30 min and Arsim gave me pertinent facts about vinyl plank, honest feedback when asked, as well as ways to make my decision easier by suggesting an app that shows the product in ur home and all this with politeness and no pressure. I even left in that time with two samples.
My review would have been different yesterday as having been in the store for over 2 hours I needed to hunt Zoran down for any small information (price) he gave me as he was busy at his desk or just disappeared.

Thank you Arsim for the positive experience!
And Alexainian is lucky to have people like Dave and Arsim

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Company Response

Hello and thank you for offering your great feedback for sales rep Arsim, at our Burlington location. We appreciate you taking the time to share your experience while shopping for vinyl plank flooring, and please extend our gratitude to your installer Dave for his kind recommendation of Alexanian's. We apologize for any inconvenience and poor timing the other day, and wish to assure you that our entire Burlington team cares a great deal about exceptional customer service ... we will follow up to ensure a delay does not repeat itself.
Thank you again, Wendy Alexanian
Alexanian Carpet and Flooring

Private User
Private User
Private User reviews London, ON
10/10

Area rug

We were very pleased with knowledge, kindness, and skills of sales representative Chrystal. Her advises and suggestions help us in choosing perfect area rug for our home. She answered a lots of or questions even before we asked. Thanks Chrystal!

0 of 1 people found this review helpful.
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Company Response

Thank you very much for your kind review for sales rep Krystal, at Alexanian's London location. We're so pleased to hear you found the perfect area rug, and were more than thrilled with Krystal's professionalism, knowledge and wonderful manner. We look forward to helping you again and thank you once more.
Sincerely, Wendy Alexanian
Alexanian Carpet and Flooring

Juanita in St. Catharines
Juanita in St. Catharines
1 review , ON
10/10

Stair carpet

Had an amazing experience with Adrian at the Alexanian store in St Catharines. The quality and feel of the carpet exceeded my expectations! Adrian and the installers were friendly and professional and completed the work on time and better than expected. Thanks so much for a fantastic job!

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Company Response

Hello Juanita
What a wonderful review. Your kind words mean a great deal to all of us, and I know for a fact this will make Adrian and our carpet installers week ... thank you! Customer service is what we're all about, and to be recognized for this from customers like yourself makes our job even more rewarding. Enjoy your new staircase carpeting, and I will be sure to pass your comments along to our St. Catharines team.

Sincerely, Wendy Alexanian
Alexanian Carpet and Flooring

billsr in Georgetown
billsr in Georgetown
0 reviews Halton Hills, ON
10/10

Carpet installation

I purchased carpeting for my two bedrooms, hallway and stairs.
Was very satisfied with the quality and price which included installation.
In addition I paid for the removal of my old carpet and moving of some furniture

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Company Response

Thank you Bill Sr for taking the time to share your great review for Alexanian's team. We're pleased to hear you had a great experience with both the purchase and installation of your carpeting, and trust you'll enjoy your new flooring for many years.
Most sincerely, Wendy Alexanian
Alexanian Carpet and Flooring

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Alexanian Carpet & Flooring

Whether you’re renovating or just moving in, let Alexanian help make your house a home. Since our founding in 1925, we’ve made it our business to give customers only the best. Offering the latest styles of broadloom carpet, area rugs, ceramic tile, hardwood flooring, laminates, vinyl flooring, cork, engineered flooring and window coverings. Today, we stand out among flooring stores in Ontario for offering the finest products from the best brands along with the superior customer service that has defined our business. Anytime you’re looking for beautiful, durable, high-quality flooring in Ontario, let us help.

CATEGORIES
Floor Retailers, Carpet & Rug Retailers, Carpet Installers, Floor Laying & Refinishing, and Shutters & Blinds
PRODUCTS
Hand-Knotted Persian and Oriental Rugs, Machine-Made Area Rugs, Sisal, Seagrass, Custom Rugs, Slate, Ceramic, Marble, Granite, Hardwood, Bamboo, Cork, Laminate, Vinyl, Wall to Wall Carpet, Hunter Douglas Window Coverings.
SERVICES
Professional Services Include: In-Home Carpet and Upholstery Cleaning, Area Rug and Oriental Rug Cleaning, Tile and Grout Cleaning, Rug Binding, Fringing, Repair and Restoration Services, Floor and Tile laying, Carpet Installation, Custom Made Area Rugs, Window Covering Installation, Free Shop At Home Service.
BRANDS
Mannington, Lauzon, Kahrs, Philadelphia, Mohawk, Stainmaster, Masland, Cabin Craft, Fabrica, Shaw, Tuftex, Scotchgard, Wunda Weave, Kathy Ireland, Godfrey Hurst, Teragren, Solida, Columbia, Wilsonart, Dal Tile, Congoleum, Marmoleum, Borealis, Sarana, Twelve Oaks, Nourison, Karastan, Jaipur, Stevens Omni, Couristan.
STYLES
Alexanian's offers all styles, textures and colour variations in our flooring. Ranging from the most traditional through to transitional and contemporary styles, we carry a vast array of rug and flooring choices.
SPECIALITIES
Alexanian's offers unique rugs from around the world, a huge selection of carpet and flooring styles and full service installation. Our impeccable service and customer care is Alexanian's specialty!
WEBSITE
http://www.alexanian.com
YEAR ESTABLISHED
1925
NUMBER OF EMPLOYEES
100
PAYMENT METHOD
Cash, Interac, MasterCard, Visa, Cheque
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