Alexanian Carpet & Flooring

Floor Retailers
23 Mountainview Road South Halton Hills ON L7G 4J8
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Alexanian Carpet & Flooring
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88%

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Reviews by rating (past 12 months)

Reviews for Alexanian Carpet & Flooring

Average customer rating:
8.9 10 (353 reviews)

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Homeowner
Homeowner
0 reviews Halton Hills, ON
10/10

Window treatment

I needed to replace window coverings in a home that I had just purchased. Very friendly staff( Tammy Boker) helped me find some window coverings that would work with my window style. Great quality and price for the size I required. Would defiantly buy from Alexanian again.

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Company Response

Hello and congratulations on your new home! Thank you for your wonderful feedback of sales rep Tammy at Alexanian's Barrie store. We're glad you are so pleased with your new window coverings and wish you all the best in 2021.
Sincerely, Wendy Alexanian
Alexanian Carpet and Flooring

Wendy from Mississauga
Wendy from Mississauga
4 reviews Mississauga, ON
10/10

Great experience and great timing!

Shawn was a great rep who helped me in selecting the right carpet for my needs and budget. He was patient yet efficient when I was ready to make a decision. Thank you this!

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Company Response

Thank you Wendy for this terrific feedback for sales rep Sean at Alexanian's Mississauga Dundas St. location. We will be sure to pass along your kind words, and wish you all the best in 2021!
Regards, Wendy Alexanian
Alexanian Carpet and Flooring

Jules
Jules
1 review Mississauga, ON
6/10

Carpet removal & new carpet installation on a 3 level staircase

We signed a Contract to have old carpeting and underlay removed from a 3 level staircase. The purchase included installation of new carpeting and underlay. Total cost of the contract was $3,774.74, with a $2,000 downpayment.
During removal of the old carpeting and underlay, there was a bit of grumbling as that carpeting had been glued to the stairs (metal stairs) and we were told that was "foolish". Should mention that we had absolutely no issue with the old carpeting, other than it was starting to wear after 17 years of use. New carpeting and underlay were installed without use of glue. No complaint about the installers as they were fast and efficient. Our issue is however that the new carpeting in no way looks as neat as the old carpeting did. Nor does it fit as tight and will require finishing work outside of what was done by Alexanian. The installation of the new carpeting was done over a 2 day period. Alexanian accessed our Visa and removed the final payment ($1,774.76) the day before the work was finished. To this day, no follow up from Alexanian regarding the work completed. So much for Customer Service.

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Company Response

Hello Jules
We are sorry to hear of your dissatisfaction and want nothing more than an exceptional customer experience. Could you please tell us which store location helped you and the full contact name used on your order, as our store manager would like to contact you? We would appreciate the opportunity to speak with you directly and make things right.
Regards, Alexanian Carpet and Flooring

Rob S
Rob S
0 reviews St. Catharines, ON
10/10

Great Experience

We were shopping for an engineered hardwood floor and found the one we wanted at the St Catharines store. We received solid service and advice from Said and felt confident that we were getting a great floor for a reasonable price. When the crew showed up to do the work they did an excellent job in the one day they said it would take. I actually accidentally damaged a piece of nosing that had been dropped off for the job and Said came the next day personally with a new piece. They cleaned up thoroughly and left behind a great looking floor and two satisfied customers. I have never written a review about any service or product but felt compelled to do so in this case. Rob S and Sue H

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Company Response

Hello Rob and Sue
Your thoughtful acknowledgement of Alexanian / St. Catharines level of service means a great deal, as we want nothing more than to provide an outstanding experience for our customers. We're glad you found the perfect flooring for your home ... store manager Said, and our hardwood flooring installers appreciate you taking the time to share this kind feedback. Thank you !
Regards, Wendy Alexanian
Alexanian Carpet and Flooring

Gerald Hunt from Mississauga
Gerald Hunt from Mississauga
5 reviews Mississauga, ON
10/10

Vinyl Plank Flooring Installation

I went Alexaninan Carpet to get a quote for the purchase of luxury vinyl planking for my basement floor (approx. 850 sq.ft). There I talked to Shane who was very knowledgeable and who even recommended I purchase a less expensive product, than what I had originally picked out, based on the how little the basement was going to be used. The next day he came out, measured the basement and again gave me some good suggestions. Ali and his crew then did an excellent job of installing the floor. I'm very happy with the way the floor turned out and would highly recommend Alexanian carpet for anyone needing new flooring.

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Company Response

Hello Gerald
Thank you very much for taking time out of your day to post your wonderful feedback for sales rep Shane at Alexanian's Mississauga South Sheridan Way location. We're glad you had a great experience with Shane and our LVP flooring installation team. Your kind recommendation of our company is most appreciated, and we trust you'll enjoy your new floors for many years. Thank you again!
Sincerely, Wendy Alexanian
Alexanian Carpet and Flooring

Naomi B.
Naomi B.
4 reviews Wellandport, ON
0/10

I took my oriental carpet to Alexanians because I thought they would take good care of it.

I dropped my oriental carpet off at Alexanians St Catharines on August 6,2020, and am still waiting for it to be returned on September 2, almost a month later. I have had a call from their head office telling me that it would be delayed and they would let me know when to expect it. However, they haven’t called me back, even after I called them twice.. When I called the St Catharines store, they just put me through to the cleaning dept. and I got a message saying all of the lines were in use. This is the second time I have sent my carpet there for cleaning and experienced a delay in getting it back. I am now so frustrated that I will find another cleaning service the next time I need to have a carpet cleaned. Having to wait a month for service and not getting any answers is unacceptable.

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Company Response

Hello Naomi B.
We apologize for our misstep in communication and the frustration this has caused. Thank you for bringing your experience to our attention and please know that an exceptional customer experience is our top priority. Unfortunately, we have had some challenges with logistics/shipping and scheduling due to the Covid-19 pandemic, and while we aren’t intending to use this as an excuse, it has resulted in some unavoidable delays. We understand our Cleaning Department has been in direct contact with you to advise your rug was shipped yesterday (Sept 2nd) to our St. Catharines store, and we will be calling you for pick up as soon as it arrives. We truly appreciate your patience, and once again hope you can accept our apology.
Most sincerely, Wendy Alexanian
Alexanian Carpet and Flooring

Gail in Toronto
Gail in Toronto
0 reviews Toronto, ON
10/10

New Floor

From the moment that we walked into the store after hearing the ad on the radio, we were treated wonderfully. David explained the different options and even came to our home with samples to ensure that we picked the right colour. He arranged for Derek, the Installer, to check things out before the job started. Derek and Michael were great, not only did Michael do a fabulous job working with a crazy amount of angles but our place was tidied up each day before they left. Derek problem solved a sticky situation and David checked to make sure that everything was going well. In short, the Team was outstanding and all being accomplished during the Pandemic!!!! THANK YOU!!!

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Company Response

Hello Gail
We appreciate you taking the time to post your great review for sales rep David at our Newmarket location, along with our flooring installers. We're happy to hear you had a great experience from initial selection of product, straight through to final inspection of your new floors. We all thank you again for offering your kind feedback ... stay safe and well:)
Sincerely, Wendy Alexanian
Alexanian Carpet and Flooring

c in thornhill
c in thornhill
5 reviews Vaughan, ON
10/10

Old carpet replaced with hardwood

We are very pleased with our new hardwood floors from Alexanian. Frank from the Toronto Dufferin store (4884 Dufferin St.) was very helpful. From our first phone call, to assisting us in the store, and coming to our house to measure and provide us a quote, Frank was pleasant, up front and honest.

Frank sent a a wonderful team led by Hakan to install our hardwood. Hakan called prior to arriving, arrived on time, worked extremely hard, was polite, efficient and installed our hardwood beautifully. Hakan and his team even stayed late to finish our largest room all in one day (approx. 500 sq. ft). The floors look wonderful. We couldn't ask for more!

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Company Response

Hello "C"
Your kind review and feedback is most appreciated, thank you! Frank, our Toronto Dufferin store manager and our hardwood installers will be so pleased to read your comments, and all of us at Alexanian's couldn't be more thrilled to hear how pleased you were with our level of service. Thank you again and we're glad you are enjoying your new hardwood floors.
Most sincerely, Wendy Alexanian
Alexanian Carpet and Flooring

Jen
Jen
6 reviews Oakville, ON
10/10

Carpet

Val at the Burlington location was helpful in selecting our carpet and getting us a good price. Installers were on time, pleasant, helpful and did tidy work. Ken the installation manager helped us in a timely manner when we had a question during the install. We would use Alexanian again and would recommend their services.

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Company Response

Hello Jen
Your kind review is most appreciated and we're so pleased to hear of your excellent experience with sales rep Val, store manager Ken, and our carpet install team at Alexanian's Burlington location. We thank you for taking the time to offer your feedback, and the thoughtful recommendation of our company. Enjoy your new carpeting!
Most sincerely, Wendy Alexanian
Alexanian Carpet and Flooring

Tony and Josie Credico
Tony and Josie Credico
0 reviews St. Catharines, ON
10/10

Flooring and carpeting

My wife and I had our initial meeting with Harout from the Alexanian store in St. Catharines back on June 4th at our home. He came to view our renovation plans and take some measurements. We intended to replace our 4 bedrooms with a combination of hardwood flooring and carpeting. Plus replace all carpeting in family room and stairways. He provided some samples plus we visited the showroom to view additional options. Harout was very accommodating and knowledgeable. Once his competitive pricing was received we clearly decided to go with Alexanian’s in St. Catharines to complete our flooring work. On July 13 to 15th, the work was completed with professionalism and integrity. The installation team was top notch and a great bunch of guys. The work completed was of excellent caliber. We will definitely refer anyone asking about their flooring needs to contact Harout at Alexanian’s in St. Catharines. Kind regards, Tony and Josie Credico, St. catharines

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Company Response

Hello Tony and Josie
Thank you for your great review and feedback for sales rep Harout, and our flooring install team. We're pleased to hear you were so happy with Harout's level of service and our meticulous installation. Your kind recommendation of Harout and Alexanian's St. Catharines is most appreciated and we trust you are both enjoying your newly renovated home!
Thank you again, Wendy Alexanian
Alexanian Carpet and Flooring

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Alexanian Carpet & Flooring

Whether you’re renovating or just moving in, let Alexanian help make your house a home. Since our founding in 1925, we’ve made it our business to give customers only the best. Offering the latest styles of broadloom carpet, area rugs, ceramic tile, hardwood flooring, laminates, vinyl flooring, cork, engineered flooring ...
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