I went Alexaninan Carpet to get a quote for the purchase of luxury vinyl planking for my basement floor (approx. 850 sq.ft). There I talked to Shane who was very knowledgeable and who even recommended I purchase a less expensive product, than what I had originally picked out, based on the how little the basement was going to be used. The next day he came out, measured the basement and again gave me some good suggestions. Ali and his crew then did an excellent job of installing the floor. I'm very happy with the way the floor turned out and would highly recommend Alexanian carpet for anyone needing new flooring.

I dropped my oriental carpet off at Alexanians St Catharines on August 6,2020, and am still waiting for it to be returned on September 2, almost a month later. I have had a call from their head office telling me that it would be delayed and they would let me know when to expect it. However, they haven’t called me back, even after I called them twice.. When I called the St Catharines store, they just put me through to the cleaning dept. and I got a message saying all of the lines were in use. This is the second time I have sent my carpet there for cleaning and experienced a delay in getting it back. I am now so frustrated that I will find another cleaning service the next time I need to have a carpet cleaned. Having to wait a month for service and not getting any answers is unacceptable.

From the moment that we walked into the store after hearing the ad on the radio, we were treated wonderfully. David explained the different options and even came to our home with samples to ensure that we picked the right colour. He arranged for Derek, the Installer, to check things out before the job started. Derek and Michael were great, not only did Michael do a fabulous job working with a crazy amount of angles but our place was tidied up each day before they left. Derek problem solved a sticky situation and David checked to make sure that everything was going well. In short, the Team was outstanding and all being accomplished during the Pandemic!!!! THANK YOU!!!

We are very pleased with our new hardwood floors from Alexanian. Frank from the Toronto Dufferin store (4884 Dufferin St.) was very helpful. From our first phone call, to assisting us in the store, and coming to our house to measure and provide us a quote, Frank was pleasant, up front and honest.

Frank sent a a wonderful team led by Hakan to install our hardwood. Hakan called prior to arriving, arrived on time, worked extremely hard, was polite, efficient and installed our hardwood beautifully. Hakan and his team even stayed late to finish our largest room all in one day (approx. 500 sq. ft). The floors look wonderful. We couldn't ask for more!

Val at the Burlington location was helpful in selecting our carpet and getting us a good price. Installers were on time, pleasant, helpful and did tidy work. Ken the installation manager helped us in a timely manner when we had a question during the install. We would use Alexanian again and would recommend their services.

My wife and I had our initial meeting with Harout from the Alexanian store in St. Catharines back on June 4th at our home. He came to view our renovation plans and take some measurements. We intended to replace our 4 bedrooms with a combination of hardwood flooring and carpeting. Plus replace all carpeting in family room and stairways. He provided some samples plus we visited the showroom to view additional options. Harout was very accommodating and knowledgeable. Once his competitive pricing was received we clearly decided to go with Alexanian’s in St. Catharines to complete our flooring work. On July 13 to 15th, the work was completed with professionalism and integrity. The installation team was top notch and a great bunch of guys. The work completed was of excellent caliber. We will definitely refer anyone asking about their flooring needs to contact Harout at Alexanian’s in St. Catharines. Kind regards, Tony and Josie Credico, St. catharines

Not very happy with Alexanian. They had one guy in to do our main floor hardwood and he left some scratches on the new floor, I'm guessing as he was the only one there to work so he had no help moving furniture.

I recently got all the carpet in my townhouse upgraded at alexanians upper James location. They moved all furniture, took away old carpet and installed all new carpets in bedrooms and all stairways. I'm pleased with the quality and price. Sales was informative and responsive. Installers were professional and friendly. Work was done well. All furniture was put back. No damage , no problems. I would recommend them to friends!

Chris Turk made working with Alexanian in Kitchener a great experience. His attention to detail, listening to what our plans were and his excellent communication and follow up. The primary reason we went with Alexanian was due to Chris and we’re really happy with the result with hardwood and area rugs.
Thank you

As a former home builder, and professional tradesman, I was going to install some new flooring myself, but later decided to contract with Alexanian's to install my simple engineered hardwood drop lock floating floor. They were to level the subfloor and install the flooring, and I would do everything else including installing new baseboard. They subsequently failed to level the floor to the manufacturer minimum required specs, and the floor boards later started to develop breaks at the various uneven locations. They agreed to fix the issue, which involved once again to remove all appliances, including a hard wired dishwasher, and trim in several locations.I did the the appliance removals, and they removed the trim and broke a couple pieces in the process, but fortunately I had some saved for this repair. Since the flooring had already started to yellow in various areas where it was exposed to sunlight, I pointed out to their manager Tyson that the boards need to be marked and reinstalled in the exact same locations from which they came. I noticed their installer was not marking the boards, and even offered him a marker be sure this portion of the job would be done correctly. Tyson told me, he was a pro and he has his own method of insuring the boards would go back correctly. I worked with the installer fix the subfloor levelness to the proper specs. He started reinstalling the floor boards, and I left him to finish this while I did other work. When I later returned I immediately noticed that at least 25% of the boards did not go back in the same location, and I now had major discolouration issues. I contacted Tyson to state this was not acceptable, but agreed to let some areas try to blend over a six month time period, and we both agreed that the severely yellowed boards in one area would never blend and would have to be replaced in six months when I would be available for this. Although the floors still looked bad after six months, I agreed to let them just replace 8 boards in one area and that all we would just have to remove the kitchen cupboard kick boards to dismantle this small area. Their installer showed up, and said he wasn't sure how to do this, but started the job anyhow. He damaged my kick board, despite me telling him not to grab at that end. He then said he would need a special tool that he had only seen others use for this, and didn't have the time to do this job. He put back the boards and left the job. At this point it was the third and final attempt I would allow Alexanian's to get a merely acceptable job done on my floors, and I told Tyson, that I would only accept a cash settlement for the completely botched work they did, and would never ever allow any unprofessional incompetent Alexanian installer in my home again. I will have to fix my floor myself.

Update: This case has been submitted to the BBB(Better Business Bureau) and Alexanians has failed to respond to the complaint, and therefore they were given a C+ rating at this time. I urge them to show some degree of business ethics and to respond to the BBB immediately.