I have used Alexanian's Leaside store twice over the last year and have been extremely happy with the results. Hank was very helpful with selecting the area rugs / carpet and planning the installation. Luciano and Sam came this week and were on time, very organized and did a professional job. I would use this Alexanian's location again and would recommend it to others.

I was in a hurry and needed a carpet quickly as I was headed out of the city. We ordered the carpet on a Friday and they were able to secure it and custom cut it for me on Monday!! This was extraordinary service and I absolutely love the carpet!! I highly recommend them because of their amazing selection of carpets, their customer friendly and helpful service and their willingness to go above and beyond.

Thank you David for your attention and help with our project. Installers were very professional. Everyone arrived as promised and completed the work on time.
Followup inspection after was as promised also.

In order to sell an investment property, I wanted to have new carpeting (throughout most of the house) and vinyl flooring (in the kitchen and bathrooms) installed. I heard that Alexanian had a good deal on carpet so I went to their Industrial Avenue location in Ottawa. I dealt with a gentleman named Roland. He took the time to come to the property and gave me excellent advice on what to choose in terms of the quality and colour of carpeting and vinyl flooring. He also gave me a price that I was very pleased with. I wanted the installation to take place quickly as I wanted the house on the market asap. There were a few hiccups with the installation but Roland was very good at addressing these issues. I would recommend Alexanian and especially Roland to anyone seeking new flooring, and I would not hesitate to go back. Thanks Roland !

We just completed the installation of vinyl click flooring in the kitchen and laundry room. We dealt with Val in sales at the Burlington store and he was excellent for service and took the time to have our cabinets floor trim color matched. In the summer we had 900 square feet of carpet installed by Zafar, an excellent installer who took his time and was very professional.
Last week was the final phase for our work and Mike and Dave did the installation of Mannington click vinyl flooring in the kitchen and laundry. These 2 guys were the best and went the distance to make sure we were very happy.
Hats off to the Alexanian team.

I called Alexanian’s to book have our basement carports cleaned and the runners on the stairs cleaned. when the cleaner showed, he tried to up sell us on a deep clean. If we didn’t sign up for the deep clean then he couldn’t guarantee that stains would come out.

We were not told this when the initial call was placed. Otherwise we probably would have went with another company. The fact that they leave it up to the cleaner to up sell at the time when he arrives is misleading.

We did not go for the up sell and explained to the cleaner (none of this was his fault) that it would have been nice to have been told this while on the phone dying booking. He said they use to tell customers this but do not anymore.

The results of the clean were not good and we were left with areas that remained stained/discoloured.

Advice, ask questions about the deep clean and the up sell if you choose to use this company. We will not use them again.

We went to all big box and several specialized flooring stores in London, Ont. to look for hardwood floor for our living room. We decided to buy it from the Alexanian Carpet & Flooring because of their excellent flooring selection and pricing but mainly thanks to their sales associate, Crystal. During our first visit to the store, Crystal gave us so much information and education about hardwood floors, which helped significantly in making our decision. We were impressed with her willingness to share that knowledge and time with us, without any guarantees that we're going to buy anything. (We just came to look, as we did everywhere else.)
When we reduced our selection to three floors, Crystal gave us those three sample boards to take home and see which one we would like the best. After almost a week of deliberation, we decided on the beautiful Signature Hickory Homestead engineered hardwood, which not only looked great but was also on sale at the time. After visiting us to take all the measurements in our living room, Crystal e-mailed us a detailed pre-order summary, with a breakdown of the cost for every piece of the material and labour. We realized the overall price was a bit more than we originally planned but decided to go with the full order anyway.
A couple of weeks later, the floor was delivered and installed. We certainly didn't regret our decision, including a little luxury for two wooden, custom stained flush mount vents that Crystal suggested. (Due to the added cost, we were very indecisive about these, but when the floor got installed, we realized what difference these vents made for the overall look of the space.)
There was some issue with the installation (floor creaking in one small area of the room); however, this was handled very promptly and efficiently by Crystal and her manager, Tyson. Tyson came out to check the area and we were so happy to learn that the issue was much smaller than we thought. (It was just to do with the nailing of one of the quarter rounds.) He brought one of the installers back, who fixed this in a matter of minutes.
In the end, we were delighted with this purchase. We would most certainly recommend the London Alexanian store (and especially Crystal, whom we dealt with) to anyone looking to do any flooring work, even if they (like us) don't know much about it beforehand.

We dealt with Garo. He was a pleasure to work with. He was able to help our pick out the perfect floor for our renovation. A box came in damaged to the store. Garo made of aware of it and dealt with it without us having an issue. Great experience!

We found that fibres were easily pulling out of our expensive area rug. Talked to Tyson at Alexanians. The manufacturer said we had it too long (we had it for 9 months, but it had been in Alexanians stock before that), so they wouldn't honour the warranty. It turned out that the carpet backing was NOT glued, so the fibres were not staying in properly.

Tyson (Sherwood Forest Mall store manager) stepped in and replaced the carpet at Alexanians expense.

Thank you Tyson for your excellent customer service!

From dealing with Val, at the Burlington store, to the installation of the vinyl floor and stair carpeting it was a great experience. Val was very knowledgeable and gave us a great price. The two installation crews arrived on time, were very professional and did an excellent job. We are very happy with the end result.