I was initially sceptical about the service and pricing I would receive from Alexanian given that they have a significant presence on the market. Glad to be proved wrong by the excellent service I received from Ahmad Fawal at the Dundas St. East Mississauga location. Ahmad was patient, professional, and a great help with selection and product info. Although there were a slight kink with installation, I'm still quite satisfied with the overall experience.

Great help with Mimmo at the Upper James, Hamilton location in choosing a suitable carpet for our stairs and four bedrooms and hall. Carpet installers Neil and partner, were very efficient. The carpeting was installed shortly purchase and looks great. Very tidy and placed all furniture back where it was. They were courteous and professional. Would highly recommend.

Excellent customer service. I’m very happy with the carpet as well as the installation. The installers were very professional and did and excellent job. I will definitely use Alexanian for any future flooring projects.

Can’t say enough about how wonderful the sales representative (Nasser) and the installation service provider (Ian) were. The entire service from purchase to install couldn’t have been better. Our new shutters were installed perfectly and we couldn’t be happier! We would definitely recommend Alexanian Flooring (Kitchener). Thank you so much Nasser and Ian!

New carpeting installed on 2021-08-05:

We were served by Alex from Alexanian (Barrie). Alex gave us personalized service, and provided the necessary attention and follow-up to our strict, detailed requirements: we needed the new house fully carpeted in 1 day, and only on the specific date that we required.

Alexanian's team of installers were very punctual, professional, courteous, and completed the installation (and cleanup, disposal) in 1 day as required, and their workmanship was clean and professional.

This is the second time we hired Alexanian for our carpeting needs, and will continue to do so in the future. I highly recommend Alexanian for any flooring needs.

Many thanks!

Last year Alexanians in St. Catharines installed engineered hardwood in our dining room, hallway and kitchen. This year we continued the flooring into our living room. Last year we were extremely happy with the service from Said and the installers. This year is the same! Said was his extremely helpful and professional self and the installation team was excellent. I would highly recommend.

So I went to the Mississauga store to purchase new vinyl flooring and to get it installed. Picking out some flooring options, the salesperson was friendly and seemed knowledgeable with the products and even had recommendations and suggestions. Process was fairly simple.

Going into this, I knew the basement floor had some dips and was not completely flat so I had some concerns. Sales person had assured me that the installer would review and see if any corrections/adjustments would need to be made when carpet was removed.

During the installation, nothing was said during the time so it was assumed it would be ok. The tech doing the installation was very friendly and was worked very hard, although it did take quite a while to complete (maybe almost 12 hrs). As nothing was said during the install, I had assumed the dips would be ok and there would be no issues. After reviewing the flooring there are some areas that are springy due to the dips in the floor. It feels like the vinyl planks will break or pop out and there are some creaking/noises coming from these areas which are very concerning. I ended up calling the salesman to voice my concerns and see what can be done and was told that he would call back once he was able to talk to the installer. After a few days I received no callback and so I ended up calling again to get an update. Again I was told that he would need to talk to the installer to get some information as well as his manager to discuss, and to not worry about it and that it's probably fine. I expressed my concern repeatedly and seemed to be brushed off as everything was ok, when I continued to express my concerns. So now I am waiting on a callback again to see what will be done. Will update this review once everything has come to a conclusion.

UPDATE: The store manager came out to review the installation. After reviewing, appointments were made to make adjustments and level out the areas of concern. The floor was adjusted to a satisfactory state. The customer service to have my concerns corrected was great and swift. It was just a shame that it reached that point. Overall satisfied with the outcome.

Frank at the Richmond hill location is great. He went above and beyond to make sure we were happy with our choice and spent a lot of time helping us choose. Phone calls were returned promptly and we can’t praise him and the service enough! Thank you!

I had been directed to Alexanian's with regards to sourcing a particular grout, that's when I first connected with Vern at Barrie's Alexanian's.  At the time, we weren't customers of Alexanian's.  Vern was amazing!  He went well beyond what I expected.  Once we had connected, we realized that the mosaic tile we had chosen for our bathroom reno was out of my husband's scope for installing.  In conversation with Vern, he said he would see if they could help.  A week later we had an onsite visit from Adam at Head Office to look at the project and a couple weeks after that, they sent a tiler to complete the job for us.  We may not have been customers before but we sure are now!  I don't know what would have happened if Vern and Alexanian's hadn't saved the day with our reno.  Every time we will share the story of our beautiful mosaic bathroom tiles, we will most definitely talk about how wonderful Vern and the folks at Alexanian's were to us and next time we need products that they sell, we know where we will be going!  

I had a very easy experience with Alexanians. Val was great and very helpful. Neil and his partner did the installation. They were very professional, efficient and my carpet looks great. I would definitely recommend Alexanians and I will definitely use their services again.