Alexanian Carpet & Flooring

Floor Retailers
23 Mountainview Road South Halton Hills ON L7G 4J8
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Alexanian Carpet & Flooring
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90%

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Reviews by rating (past 12 months)

Reviews for Alexanian Carpet & Flooring

Average customer rating:
9 10 (367 reviews)

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GTA Resident
GTA Resident
24 reviews Mississauga, ON
10/10

Purchase & Installation of of Stair Runners from Dundas East Mississauga

I was initially sceptical about the service and pricing I would receive from Alexanian given that they have a significant presence on the market. Glad to be proved wrong by the excellent service I received from Ahmad Fawal at the Dundas St. East Mississauga location. Ahmad was patient, professional, and a great help with selection and product info. Although there were a slight kink with installation, I'm still quite satisfied with the overall experience.

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Company Response

Hello,
Taking the time to share such positive feedback for Ahmad at our Mississauga Dundas St. location is most appreciated, thank you very much. Our priority is exceptional customer service and we are ecstatic to hear we met that mark. We will be sure to pass your wonderful review along to Ahmad and the team, they will be thrilled. Enjoy your new staircase carpet runners:)
Most sincerely, Wendy Alexanian
Alexanian Carpet and Flooring

Private User
Private User
Private User reviews Hamilton, ON
10/10

Carpeting

Great help with Mimmo at the Upper James, Hamilton location in choosing a suitable carpet for our stairs and four bedrooms and hall. Carpet installers Neil and partner, were very efficient. The carpeting was installed shortly purchase and looks great. Very tidy and placed all furniture back where it was. They were courteous and professional. Would highly recommend.

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Company Response

Hello,
Sharing your positive feedback for sales rep Mimmo at Alexanian's Hamilton Upper James Street location is most appreciated, thank you for this! Our priority is exceptional customer service and we're ecstatic to hear we met that mark. We're glad you can enjoy your new carpeting for the holiday season, and we will be sure to pass your kind words along to Mimmo and our carpet install team.
Sincerely, Wendy Alexanian
Alexanian Carpet and Flooring

Private User
Private User
Private User reviews Guelph, ON
10/10

Carpet installation

Excellent customer service. I’m very happy with the carpet as well as the installation. The installers were very professional and did and excellent job. I will definitely use Alexanian for any future flooring projects.

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Company Response

Hello,
Thank you for this wonderful review. We appreciate you taking the time to share your great feedback, are glad you're so pleased with your new carpeting, and look forward to helping you again.
Most sincerely, Wendy Alexanian
Alexanian Carpet and Flooring

Private User
Private User
Private User reviews Cambridge, ON
10/10

Interior Shutters

Can’t say enough about how wonderful the sales representative (Nasser) and the installation service provider (Ian) were. The entire service from purchase to install couldn’t have been better. Our new shutters were installed perfectly and we couldn’t be happier! We would definitely recommend Alexanian Flooring (Kitchener). Thank you so much Nasser and Ian!

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Company Response

Hello,
It was our pleasure helping you with your new shutters. On behalf of Nasser and our window covering installer, we thank you for your feedback and wish you all the best this holiday season.
Kindest regards, Wendy Alexanian
Alexanian Carpet and Flooring

Private User
Private User
Private User reviews Orillia, ON
10/10

New Carpeting

New carpeting installed on 2021-08-05:

We were served by Alex from Alexanian (Barrie). Alex gave us personalized service, and provided the necessary attention and follow-up to our strict, detailed requirements: we needed the new house fully carpeted in 1 day, and only on the specific date that we required.

Alexanian's team of installers were very punctual, professional, courteous, and completed the installation (and cleanup, disposal) in 1 day as required, and their workmanship was clean and professional.

This is the second time we hired Alexanian for our carpeting needs, and will continue to do so in the future. I highly recommend Alexanian for any flooring needs.

Many thanks!

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Company Response

Hello and thank you for your wonderful feedback. Alex and our carpet installers wish to express it was their complete pleasure helping you outfit your new home with carpeting and are glad they could make it happen all within 1 day! We thank you for your repeat business and without a doubt, Alex looks forward to helping you again in the future.
Most sincerely, Wendy Alexanian/Alexanian Carpet and Flooring

Susan
Susan
0 reviews St. Catharines, ON
10/10

Living Room hardwood floors

Last year Alexanians in St. Catharines installed engineered hardwood in our dining room, hallway and kitchen. This year we continued the flooring into our living room. Last year we were extremely happy with the service from Said and the installers. This year is the same! Said was his extremely helpful and professional self and the installation team was excellent. I would highly recommend.

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Company Response

Hello Susan
Thank you for not only your terrific review for store manager Said and our hardwood install team, but also your continued confidence in Alexanian's. A repeat customer is by far, one of the best compliments a business can receive and we are extremely grateful. Enjoy your hardwood flooring and thank you again.
Most sincerely, Wendy Alexanian
Alexanian Carpet and Flooring

John
John
3 reviews Brampton, ON
7/10

New Flooring in Basement

So I went to the Mississauga store to purchase new vinyl flooring and to get it installed. Picking out some flooring options, the salesperson was friendly and seemed knowledgeable with the products and even had recommendations and suggestions. Process was fairly simple.

Going into this, I knew the basement floor had some dips and was not completely flat so I had some concerns. Sales person had assured me that the installer would review and see if any corrections/adjustments would need to be made when carpet was removed.

During the installation, nothing was said during the time so it was assumed it would be ok. The tech doing the installation was very friendly and was worked very hard, although it did take quite a while to complete (maybe almost 12 hrs). As nothing was said during the install, I had assumed the dips would be ok and there would be no issues. After reviewing the flooring there are some areas that are springy due to the dips in the floor. It feels like the vinyl planks will break or pop out and there are some creaking/noises coming from these areas which are very concerning. I ended up calling the salesman to voice my concerns and see what can be done and was told that he would call back once he was able to talk to the installer. After a few days I received no callback and so I ended up calling again to get an update. Again I was told that he would need to talk to the installer to get some information as well as his manager to discuss, and to not worry about it and that it's probably fine. I expressed my concern repeatedly and seemed to be brushed off as everything was ok, when I continued to express my concerns. So now I am waiting on a callback again to see what will be done. Will update this review once everything has come to a conclusion.

UPDATE: The store manager came out to review the installation. After reviewing, appointments were made to make adjustments and level out the areas of concern. The floor was adjusted to a satisfactory state. The customer service to have my concerns corrected was great and swift. It was just a shame that it reached that point. Overall satisfied with the outcome.

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Company Response

Hello John
We sincerely apologize for the delay and inconvenience you have experienced. Our Regional Manager Mr. Mike Ghazarian (905) 527-2857, ext. 1010‬ has left you a voice mail message, and if you would kindly return his call at your earliest convenience he would like to follow up with you directly.
Most sincerely, Wendy Alexanian
Alexanian Carpet and Flooring

Satisfied customer
Satisfied customer
1 review Toronto, ON
10/10

Large area rug

Frank at the Richmond hill location is great. He went above and beyond to make sure we were happy with our choice and spent a lot of time helping us choose. Phone calls were returned promptly and we can’t praise him and the service enough! Thank you!

2 of 2 people found this review helpful.
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Company Response

Hello and thank you so very much for taking the time to share your experience with store manager Frank, at Alexanian's Richmond Hill location. We will be sure to pass along your kind words, and are happy to hear you love your new rug. Enjoy!
Most sincerely, Wendy Alexanian
Alexanian Carpet and Flooring

Nancy in Etobicoke
Nancy in Etobicoke
0 reviews Toronto, ON
10/10

Bathroom Mosaic Tiles

I had been directed to Alexanian's with regards to sourcing a particular grout, that's when I first connected with Vern at Barrie's Alexanian's.  At the time, we weren't customers of Alexanian's.  Vern was amazing!  He went well beyond what I expected.  Once we had connected, we realized that the mosaic tile we had chosen for our bathroom reno was out of my husband's scope for installing.  In conversation with Vern, he said he would see if they could help.  A week later we had an onsite visit from Adam at Head Office to look at the project and a couple weeks after that, they sent a tiler to complete the job for us.  We may not have been customers before but we sure are now!  I don't know what would have happened if Vern and Alexanian's hadn't saved the day with our reno.  Every time we will share the story of our beautiful mosaic bathroom tiles, we will most definitely talk about how wonderful Vern and the folks at Alexanian's were to us and next time we need products that they sell, we know where we will be going!  

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Company Response

Hello Nancy
This is such a kind, thoughtful review ... thank you!! We're so glad we could help you and your husband complete your bathroom renovation, and are now enjoying beautiful mosaic tiling. Your wonderful acknowledgement of Vern at our Barrie store, Adam at our Head Office, and our tile installer is most appreciated. Vern looks forward to helping you again whenever the need arises, and we can't thank you enough for spreading the 'Alexanian' name.
Most sincerely, Wendy Alexanian / Alexanian Carpet and Flooring

diane
diane
2 reviews Burlington, ON
9/10

Basement carpet and stairs

I had a very easy experience with Alexanians. Val was great and very helpful. Neil and his partner did the installation. They were very professional, efficient and my carpet looks great. I would definitely recommend Alexanians and I will definitely use their services again.

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Company Response

Hello Diane
Our Burlington team, along with all of us at Alexanian's thank you for this wonderful feedback for sales rep Val and our carpet installers. Enjoy your new basement renovation and we hope to help you again in the future.
Most sincerely, Wendy Alexanian / Alexanian Carpet and Flooring

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Alexanian Carpet & Flooring

Whether you’re renovating or just moving in, let Alexanian help make your house a home. Since our founding in 1925, we’ve made it our business to give customers only the best. Offering the latest styles of broadloom carpet, area rugs, ceramic tile, hardwood flooring, laminates, vinyl flooring, cork, engineered flooring ...
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