Alexanian Carpet & Flooring

Carpet & Rug Retailers
23 Mountainview Road South Halton Hills ON L7G 4J8
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Alexanian Carpet & Flooring
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89%

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Reviews by rating (past 12 months)
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Best of 2019 winner 3 timesBest of 2019winner 3 times

Reviews for Alexanian Carpet & Flooring

Average customer rating:
9 10 (327 reviews)

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LNewman
LNewman
7 reviews Toronto, ON
10/10

New Carpet Installation

I have used Alexanian's Leaside store twice over the last year and have been extremely happy with the results. Hank was very helpful with selecting the area rugs / carpet and planning the installation. Luciano and Sam came this week and were on time, very organized and did a professional job. I would use this Alexanian's location again and would recommend it to others.

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Company Response

Hello L. Newman
All of us at Alexanian's appreciate you taking the time to post this great review and your repeat visits to our store, thank you. We're happy to hear you had a great experience with sales rep Hank and the carpet installers at our Toronto Leaside location. Thank you for your recommendation of our company and we trust you'll enjoy your new carpeting for many years.
Most sincerely, Wendy Alexanian

Robin Mednick
Robin Mednick
1 review Toronto, ON
10/10

Carpet wonderful, Service second to none!

I was in a hurry and needed a carpet quickly as I was headed out of the city. We ordered the carpet on a Friday and they were able to secure it and custom cut it for me on Monday!! This was extraordinary service and I absolutely love the carpet!! I highly recommend them because of their amazing selection of carpets, their customer friendly and helpful service and their willingness to go above and beyond.

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Company Response

Thank you Robin for this wonderful review. I was just speaking with sales rep Alina at our Signature by Shelley Alexanian location, and I understand she helped you with your new custom sized area rug. Alina, along with our entire team, wish to thank you for your kind words and acknowledgement of our level of customer service. Our priority is an exceptional customer experience and we are ecstatic to hear we met that mark, thank you for this! We trust you'll enjoy your new carpet for many years and wish you all the best as we head into 2020.
Most sincerely, Wendy Alexanian

Barry in Sharon
Barry in Sharon
1 review Sharon, ON
10/10

bedroom carpeting

Thank you David for your attention and help with our project. Installers were very professional. Everyone arrived as promised and completed the work on time.
Followup inspection after was as promised also.

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Company Response

Hello Barry
Thank you for taking the time to post your kind feedback. Sales rep David and the flooring installers at Alexanian's Newmarket store will be thrilled to read your wonderful review and we trust you'll enjoy your new bedroom carpeting for many years.
Sincerely, Wendy Alexanian
Alexanian Carpet and Flooring

George from Ottawa
George from Ottawa
3 reviews Halton Hills, ON
10/10

Carpet and vinyl flooring

In order to sell an investment property, I wanted to have new carpeting (throughout most of the house) and vinyl flooring (in the kitchen and bathrooms) installed. I heard that Alexanian had a good deal on carpet so I went to their Industrial Avenue location in Ottawa. I dealt with a gentleman named Roland. He took the time to come to the property and gave me excellent advice on what to choose in terms of the quality and colour of carpeting and vinyl flooring. He also gave me a price that I was very pleased with. I wanted the installation to take place quickly as I wanted the house on the market asap. There were a few hiccups with the installation but Roland was very good at addressing these issues. I would recommend Alexanian and especially Roland to anyone seeking new flooring, and I would not hesitate to go back. Thanks Roland !

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Company Response

This is such a kind review George, thank you. Sales rep Roland at our Ottawa East/ Industrial Ave location will be very happy to read your comments, and he along with all of us at Alexanians appreciate your recommendation. Good luck with a quick sale and we hope to help you again in the future.
Sincerely, Wendy Alexanian

John McDonald in Burlington
John McDonald in Burlington
0 reviews Burlington, ON
10/10

Carpeting and Vinyl flooring

We just completed the installation of vinyl click flooring in the kitchen and laundry room. We dealt with Val in sales at the Burlington store and he was excellent for service and took the time to have our cabinets floor trim color matched. In the summer we had 900 square feet of carpet installed by Zafar, an excellent installer who took his time and was very professional.
Last week was the final phase for our work and Mike and Dave did the installation of Mannington click vinyl flooring in the kitchen and laundry. These 2 guys were the best and went the distance to make sure we were very happy.
Hats off to the Alexanian team.

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Company Response

Hello John
To be recognized for our exceptional staff means a great deal to ALL of us, and we can’t thank you enough for your kind words. Your continued loyalty to Alexanian Carpet and Flooring and repeat business is most appreciated. Sales rep Val, vinyl flooring installers Mike and Dave, along with carpet installer Zafer will be thrilled to read your review. We wish you all the best in your newly renovated home, and hope you can now sit back and enjoy all your hard work. Thank you for all!
Sincerely, Wendy Alexanian

davereid23
davereid23
1 review Toronto, ON
0/10

Terrible job!!

I called Alexanian’s to book have our basement carports cleaned and the runners on the stairs cleaned. when the cleaner showed, he tried to up sell us on a deep clean. If we didn’t sign up for the deep clean then he couldn’t guarantee that stains would come out.

We were not told this when the initial call was placed. Otherwise we probably would have went with another company. The fact that they leave it up to the cleaner to up sell at the time when he arrives is misleading.

We did not go for the up sell and explained to the cleaner (none of this was his fault) that it would have been nice to have been told this while on the phone dying booking. He said they use to tell customers this but do not anymore.

The results of the clean were not good and we were left with areas that remained stained/discoloured.

Advice, ask questions about the deep clean and the up sell if you choose to use this company. We will not use them again.

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Company Response

Hello Dave
We want to sincerely apologize for the negative experience you had and your disappointment. It is important to us that our customers are more than satisfied and we would like to resolve this issue immediately. We are intent on making this right and would appreciate the opportunity to speak with you directly. Please call our Cleaning Department 1(888)300-8889 at your earliest convenience.
Sincerely, Wendy Alexanian

G&J Z in London
G&J Z in London
1 review London, ON
10/10

Harwood Floor Purchase and Installation

We went to all big box and several specialized flooring stores in London, Ont. to look for hardwood floor for our living room. We decided to buy it from the Alexanian Carpet & Flooring because of their excellent flooring selection and pricing but mainly thanks to their sales associate, Crystal. During our first visit to the store, Crystal gave us so much information and education about hardwood floors, which helped significantly in making our decision. We were impressed with her willingness to share that knowledge and time with us, without any guarantees that we're going to buy anything. (We just came to look, as we did everywhere else.)
When we reduced our selection to three floors, Crystal gave us those three sample boards to take home and see which one we would like the best. After almost a week of deliberation, we decided on the beautiful Signature Hickory Homestead engineered hardwood, which not only looked great but was also on sale at the time. After visiting us to take all the measurements in our living room, Crystal e-mailed us a detailed pre-order summary, with a breakdown of the cost for every piece of the material and labour. We realized the overall price was a bit more than we originally planned but decided to go with the full order anyway.
A couple of weeks later, the floor was delivered and installed. We certainly didn't regret our decision, including a little luxury for two wooden, custom stained flush mount vents that Crystal suggested. (Due to the added cost, we were very indecisive about these, but when the floor got installed, we realized what difference these vents made for the overall look of the space.)
There was some issue with the installation (floor creaking in one small area of the room); however, this was handled very promptly and efficiently by Crystal and her manager, Tyson. Tyson came out to check the area and we were so happy to learn that the issue was much smaller than we thought. (It was just to do with the nailing of one of the quarter rounds.) He brought one of the installers back, who fixed this in a matter of minutes.
In the end, we were delighted with this purchase. We would most certainly recommend the London Alexanian store (and especially Crystal, whom we dealt with) to anyone looking to do any flooring work, even if they (like us) don't know much about it beforehand.

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Company Response

Hello G&J
Thank you so very much for your absolutely GLOWING review of sales rep Crystal, our hardwood flooring installers and manager Tyson. The Signature Collection Hickory Homestead engineered hardwood you chose is one of our favourites and yes, even though the flush mount floor vents are a bit of a luxury item ... the finishing touch and attention to every detail makes such a difference and will set your hardwood flooring apart from the rest. We are happy to hear you are both so thrilled with your new floors and we can't thank you enough for your kind feedback and recommendation of Alexanian's London team ... Crystal will be thrilled to read your review!
Very sincerely, Wendy Alexanian

Jeff and Linda in Georgetown
Jeff and Linda in Georgetown
0 reviews Halton Hills, ON
10/10

Rec room

We dealt with Garo. He was a pleasure to work with. He was able to help our pick out the perfect floor for our renovation. A box came in damaged to the store. Garo made of aware of it and dealt with it without us having an issue. Great experience!

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Company Response

Hello Jeff and Linda
Your kind review and feedback is most appreciated, thank you! Garo, our Hamilton Mountain store manager will be so pleased to read your comments ... and as a manager with Alexanian's for over 35 years, you were definitely in good hands! Thank you again and we trust you're enjoying your new flooring.
Most sincerely, Wendy Alexanian

Peter in Hamilton
Peter in Hamilton
0 reviews Hamilton, ON
10/10

Replaced a Defective Carpet At Their Cost

We found that fibres were easily pulling out of our expensive area rug. Talked to Tyson at Alexanians. The manufacturer said we had it too long (we had it for 9 months, but it had been in Alexanians stock before that), so they wouldn't honour the warranty. It turned out that the carpet backing was NOT glued, so the fibres were not staying in properly.

Tyson (Sherwood Forest Mall store manager) stepped in and replaced the carpet at Alexanians expense.

Thank you Tyson for your excellent customer service!

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Company Response

Hello Peter
Thank you so very much for your 10-Star review of store manager Tyson, at Alexanian's London location. Please know that Alexanian's stands behind our products and installations, and we are grateful that you reached out to us so we could make things right. We apologize for any inconvenience this caused you, and are happy to hear you were so pleased with Tyson's professional manner and the replacement of your area rug.
Most sincerely, Wendy Alexanian

Private User
Private User
Private User reviews Halton Hills, ON
10/10

vinyl floor and carpet installation

From dealing with Val, at the Burlington store, to the installation of the vinyl floor and stair carpeting it was a great experience. Val was very knowledgeable and gave us a great price. The two installation crews arrived on time, were very professional and did an excellent job. We are very happy with the end result.

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Company Response

Alexanians and in particular, sales rep Val and the installers at our Burlington location thank you for your great review. Val and our flooring installation teams will be so pleased and grateful to read your kind words. Thank you again and we trust you’ll enjoy your new vinyl flooring and staircase carpet for many years to come.
Sincerely, Wendy Alexanian

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Alexanian Carpet & Flooring

Whether you’re renovating or just moving in, let Alexanian help make your house a home. Since our founding in 1925, we’ve made it our business to give customers only the best. Offering the latest styles of broadloom carpet, area rugs, ceramic tile, hardwood flooring, laminates, vinyl flooring, cork, engineered flooring and window coverings. Today, we stand out among flooring stores in Ontario for offering the finest products from the best brands along with the superior customer service that has defined our business. Anytime you’re looking for beautiful, durable, high-quality flooring in Ontario, let us help.

CATEGORIES
Carpet & Rug Retailers, Floor Retailers, Shutters & Blinds, Carpet Installers, and Floor Laying & Refinishing
PRODUCTS
Hand-Knotted Persian and Oriental Rugs, Machine-Made Area Rugs, Sisal, Seagrass, Custom Rugs, Slate, Ceramic, Marble, Granite, Hardwood, Bamboo, Cork, Laminate, Vinyl, Wall to Wall Carpet, Hunter Douglas Window Coverings.
SERVICES
Professional Services Include: In-Home Carpet and Upholstery Cleaning, Area Rug and Oriental Rug Cleaning, Tile and Grout Cleaning, Rug Binding, Fringing, Repair and Restoration Services, Floor and Tile laying, Carpet Installation, Custom Made Area Rugs, Window Covering Installation, Free Shop At Home Service.
BRANDS
Mannington, Lauzon, Kahrs, Philadelphia, Mohawk, Stainmaster, Masland, Cabin Craft, Fabrica, Shaw, Tuftex, Scotchgard, Wunda Weave, Kathy Ireland, Godfrey Hurst, Teragren, Solida, Columbia, Wilsonart, Dal Tile, Congoleum, Marmoleum, Borealis, Sarana, Twelve Oaks, Nourison, Karastan, Jaipur, Stevens Omni, Couristan.
STYLES
Alexanian's offers all styles, textures and colour variations in our flooring. Ranging from the most traditional through to transitional and contemporary styles, we carry a vast array of rug and flooring choices.
SPECIALITIES
Alexanian's offers unique rugs from around the world, a huge selection of carpet and flooring styles and full service installation. Our impeccable service and customer care is Alexanian's specialty!
WEBSITE
http://www.alexanian.com
YEAR ESTABLISHED
1925
NUMBER OF EMPLOYEES
100
PAYMENT METHOD
Cash, Interac, MasterCard, Visa, Cheque
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