Alexanian Carpet & Flooring

Floor Retailers
Halton Hills ON L7G 4J8
Write a Review
Write a Review

Recommended Professionals

96%(23 reviews)
96%(23 reviews)
HomeStars
Floor Retailers
Alexanian Carpet & Flooring
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

87%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Alexanian Carpet & Flooring

Average customer rating:
8.9 10 (373 reviews)

Sort by

Kera
Kera
5 reviews Newmarket, ON
10/10

Project

My wife and I contracted Alexanian's to install wool carpet and engineered hardwood. The products used were excellent and the service was exceptional. The manager at the Newmarket store, Frank, is a gentleman. He ensured that the project was a huge success. Frank would actually call me to find out how the project was moving along and to see if I had any concenrs with the products or workmanship. The installers that Alexanians uses are experienced and well trained. The quality of the work is seciond to none. At one point during the carpet installation, there was a small issue with the capret. Frank arranged to have the piece of carpet replaced and came to our home and inspected the work to ensure we were fully satisified. My wife and I would certainly recommend this company to our friends. Other companies should learn form Alexanians - an organization that strives to make sure its custoemr are fully satisified.

Approximate cost of services:
$12,000.00
Was this review helpful?
Norma from Markham
Norma from Markham
3 reviews Markham, ON
1/10

Install carpet runner on 2 staircases

This happened over 2 years ago but every time I see a commercial for Alexanian I regret not taking the time to write a review. So here it is, finally! Strike 1: when the woman from Alexanian came to measure & do the estimate, she brought her husband who was not an Alexanian employee. He needed to use our bathroom & then wanted to look around at our renovations. It was uncomfortable & inappropriate. Strike 2: the installers showed up at a completely different time than what had been arranged. Fortunately I was home & able to accommodate them. Strike 3: They barely had enough carpet to do the job because it had not been measured properly. The installers said it wasn't measured for "winding" staircase. (I would love to know if this job was done right because I saw them using glue!) Strike 4: Absolutely zero cleanup was done. My large centre hall was covered in carpet lint & cuttings. They left a large mess for me to clean after they finished the job. Never again Alexanian!

Approximate cost of services:
$2,359.25
Was this review helpful?
David Jeffrey in Hamilton
David Jeffrey in Hamilton
3 reviews Hamilton, ON
10/10

Carpeting

In my search for carpet for my new home theatre, I found that Alexanian's had the best carpet quality for price that I could find even when compared to the big box and discount carpet stores. I was impressed with the pre planning that the salesman did ( coming to my house and measuring and explaining the best way to minimize the seam between the two large pieces.)

Approximate cost of services:
$1,500.00
Was this review helpful?
Minaz from Mississauga
Minaz from Mississauga
5 reviews Mississauga, ON
1/10

Hardwood & carpet installation

Contract issued on November 8th 2013. work not started until end of November after making a lot of phone calls. One the worst Companies to communicate with. As far as the work done I would rate carpet 5 rating and the Hardwood at 8 rating. In keeping promises this company's the worst its been two months and I am waiting for my 4X6 carpet replacement by the manager. Location 6435 Erin Mills Pkwy Unit 18 Mississauga, Ontario. I would personally not deal with this outlet.

Approximate cost of services:
$9,000.00
Was this review helpful?
Company Response

Hi Minaz, thank you for taking the time to write your review. I would like to apologize for the poor communication and other issues you had. As I understand, the manager is looking to correct some of the issues you have had. If there is anything else we can do, please let us know. I hope we can earn your business back in the future.
Allan Alexanian

ana from Mississauga
ana from Mississauga
4 reviews Mississauga, ON
10/10

Flooring

I was looking for good quality and reasonable price and I founded it at this store. The employee was very knowledgeable,he took extra time to explain us the advantages of cork floors for our basement. We like the idea and went with it.
Our basement is very functional and we are happy with the look. The fact that the floors are from a renewable source is a plus.

Approximate cost of services:
$4,200.00
1 of 1 people found this review helpful.
Was this review helpful?
Mike at HBS
Mike at HBS
1 review Hamilton, ON
9/10

Hardwood Flooring

We went to Alexanian's to look at Hardwood Flooring. We found a sample that we both liked. Our Sales Rep, Shant, let us take the sample home. It was the first floor we have agreed on! Again Shant was very good at re-assuring us of Alexanian's reputation for service and we went with them...The floor looks fantastic! The installers were great and even did the little extra things that took them above and beyond. Kudos to Hugo and Mustafa.
I would recommend to family and friends and we have already ordered an area rug from them to complement our new floor.

Approximate cost of services:
$7,500.00
Was this review helpful?
Kal from North York
Kal from North York
5 reviews North York, ON
7/10

Sofa Cleaning

I called Alexanian to clean a sectional which had been in storage for some time. The sales people were not very helpful i.e. did not explain the cleaning process or provide a proper quote. The gentleman who came to clean the sofa was professional and explained the process thoroughly. We were happy with the cleaning service provided but would recommend better service at the call center so that they can provide the appropriate information to customers.

Approximate cost of services:
$200.00
1 of 1 people found this review helpful.
Was this review helpful?
David Thomson in East York
David Thomson in East York
5 reviews East York, ON
1/10

Carpeting - bedrooms and living rooms

Decent initial sales experience and installer was decent but service management was well below expectations. Screwed up install date, poor communication, no management involvement when issue arose and very little consumer restitution offered. Too bad they took over from Giant Carpet - quality service, not matched by Alexanian. Not recommended.

Approximate cost of services:
$3,000.00
Was this review helpful?
Nicole / downtown Toronto
Nicole / downtown Toronto
5 reviews Toronto, ON
10/10

Bedroom carpet

I went to Alexanian in Toronto to replace the carpet in my bedroom. Ian was helpful but not pushy, and left me to look on my own when I asked him to but came over right away when needed. He was knowledgeable of the carpet choices and was able to make helpful suggestions. Installation was on time, quick and efficient, and they removed the old carpet when they left. I was totally pleased with the process and the end result. The only drawback is that they installed a thicker underpad than I had before, so my closet doors are difficult to slide open and closed. I would have appreciated it if Alexanian's had taken this into account when selecting the underpad. Otherwise the process was pleasant and satisfying.

Approximate cost of services:
$1,200.00
0 of 2 people found this review helpful.
Was this review helpful?
vicky from Mississauga
vicky from Mississauga
6 reviews Mississauga, ON
10/10

flooring and installation

From the beginning to the end the service was excellent!
We chose the flooring, it was ordered and delivered on time. The installation was fast and very clean. The sales rep. Shane was very nice and helpful. The price was fair (6.49 s/f, and 2.5 installation)

Approximate cost of services:
$6,700.00
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Alexanian Carpet & Flooring

Whether you’re renovating or just moving in, let Alexanian help make your house a home. Since our founding in 1925, we’ve made it our business to give customers only the best. Offering the latest styles of broadloom carpet, area rugs, ceramic tile, hardwood flooring, laminates, vinyl flooring, cork, engineered flooring ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Floor Retailers pros in Mississauga?