Norma from Markham

This happened over 2 years ago but every time I see a commercial for Alexanian I regret not taking the time to write a review. So here it is, finally! Strike 1: when the woman from Alexanian came to measure & do the estimate, she brought her husband who was not an Alexanian employee. He needed to use our bathroom & then wanted to look around at our renovations. It was uncomfortable & inappropriate. Strike 2: the installers showed up at a completely different time than what had been arranged. Fortunately I was home & able to accommodate them. Strike 3: They barely had enough carpet to do the job because it had not been measured properly. The installers said it wasn't measured for "winding" staircase. (I would love to know if this job was done right because I saw them using glue!) Strike 4: Absolutely zero cleanup was done. My large centre hall was covered in carpet lint & cuttings. They left a large mess for me to clean after they finished the job. Never again Alexanian!

I won a "2 hour in home consultation" with Niche Decor. I mentioned my winning gift when I booked the consult. The designer arrived late with a white shirt on that needed laundering (large coffee stain). He was done after 1 hour & asked for payment! I mentioned my gift certificate which he wanted to see. I showed it & he changed his tune saying that did not actually mean "in home" like the certificate said but 1 hr in my home & 1 hr drafting ideas back at his store. Their loss because I have done over $200,000 in home renovations since. Did NOT put their best foot forward with my home!

This job was completed in early May but I waited until after a few heavy downpours to write this review to ensure that the eaves were functioning as expected. I was very pleased with the result and I've already recommended them to two of our neighbours. Great job.