A1 Air Conditioning & Heating

After sourcing a handful of quotes, A1 stood above the rest. My sales rep Chris spent a lot of time and energy explaining all of the details that mattered over email. Nothing was rushed, everything was thoughtful, and earning my trust was his primary concern. That shone through and after some price negotiation we went ahead with the project.

We installed a new furnace, AC unit, and hot water tank as part of a full basement renovation in a 110 year old Danforth home. It required the relocation of the HVAC hardware to a new position in the back of the basement.

The installation crew was downright awesome, and took time each day to tidy the space, and connect with me personally to answer any of my questions. The neatness of the installation and custom ductwork blew me away, and the units themselves are whisper quiet!

TL;DR- You get what you pay for, and this HVAC team is worth the investment.

If you're considering a new furnace and/or AC, based on our experience, A1 should be your choice. The professionalism and attention to detail in both the sales and installation process is second to none.

We selected a variable speed furnace and AC and are blown away by the quality of this equipment. We dont hear the furnace, the AC (standing beside it - you can barely tell it is running) and the house is now maintained at an even temperature throughout.

The attention to detail during the installation, available 15 year extended parts/labour/service protection plan cost, and quality of equipment provide for excellent peace of mind.

We were very impressed!! When our old air conditioner broke down we called A1 Air Conditioning & Heating for a quote. From start to finish our experience was “A1”. The visit from Jeff to explain what was available price wise and the amazing job done by Brian and Ryan, who came the following day to install our new air conditioner. We are very pleased and would highly recommend this company.

They did an amazing job. Very professional job. Came on time and finished on time.
Fareed was a real professional. It took them whole day since it was a big job since they were replacing my A/C unit as well as the furnace.
After the installation, they tested both Cooling as well as the heating and confirmed working.
I really recommend them.

My wife and I had just purchased an older home that had an oil furnace, older water heater, and no AC. We were anxious about hiring the right company to do this major work, as it would represent an important and expensive investment in our new home.

Andrew was phenomenal throughout the entire process. He worked accommodated our schedule so he could be there during one of our visits before we took possession. He did a phenomenal job explaining the systems to us, and never tried to upsell us on anything we didn't need. He helped us pick an appropriate Propane Furnace, Tankless water heater, and air conditioner for our home.

However, what really impressed us about Andrew was his insight on the efficient placement of our new HVAC systems to maximize space in our basement. He had wonderful ideas about the install, and more importantly, he delivered on every single one. He took charge of this complex installation, and went above and beyond for us. He coordinated electrical work, duct work, oil tank removal, and even worked with our water filtration company to coordinate the placement of their items in the new utility room.

He took care of every concern we had and took charge coordinating everything so we could focus on the move. As this entire process was brand new to us, we had many questions, which he always answered promptly. He even managed to get the oil removal company to leave the tank for us so we could sell it.

The installation team was incredible as well. Rob and Gage showed up on time and worked incredibly hard each day to get the job done. They bent over backwards to help us coordinate the install with our Propane company and were professional, friendly, and approachable. They took the time to explain the systems to us afterwards, and we had absolute confidence in their professionalism and ability.

Everyone we have met from A1 has been courteous, professional, and passionate. We owe A1 and their team a great deal. They made the entire process incredibly stress free, and our home is much more comfortable thanks to them!

I called A1 to service my 1 year old multi unit heat pump. The technician arrived, stated that the unit can't be repaired unless the whole system was substituted, that he never saw concealed ducted mini-splits and left. The visit lasted 15 minutes.

After 2 minutes he came back saying he was instructed to charge for the visit. While I want to underline that the technician was very nice and professional, I have to say that I'm extremely upset to pay $192.10 for the service I received and the time that was spent at my place. Especially considering that on the booking call I specified the system I have. I respect that you don't want to touch it, but you shouldn't have charged me for that, and you know it.

So yeah, beware if you call them. I certainly won't if in the end I really have to change the whole system.

After moving into a home with an original furnace and air conditioner, and going through a winter of loud, whistling fan blowing and constant cycling, we knew we wanted to do a full replace in the spring. We wanted to go with a local company, and after some research settled on a few options. However, after meeting with A1, it was clear this would be the right company. From the sales experience to the install it was a fantastic experience. We knew what we were buying, and were pleased with the install experience. It's silly - but the install of the furnace compared to the original one is like night and day - so much tidier. No handing wires, and no dripping pipes making the concrete wet. The only issue was a pipe didn't quite get sealed properly, and started leaking a few hours later. However, after we called for service, it arrived 30 minutes later, and there was an all-hands on deck approach, which made us feel like we were in good hands, no matter what happened. Highly recommend A1. The furnace runs like a dream - so very, very quiet.

I had my annual service for my 15 year oks furnace in December, 2020. Turns out that my furnace had to be tagged. Fortunately I have dealt with A1 for a few years since they installed my AC. I love the service from this company and trust them unconditionally. By noon that day they had a sales Rep come to my house and explain my options for a new furnace . He took time to explain and answer all my questions. Next day the installers were here by 8am and completed the work in just a few hours. They were really great and followed Covid precautions, they even wiped down every single spot that they had touched in the house. I have found that every single person who I have dealt with loves working for this company which tells me a lot.
Thanks to all the staff at A1 for making my decisions so much easier and for your wonderful guarantees and amazing work ethic. You rarely come across companies that you trust 100%

I had a fantastic experience with A1!! I had to replace my aging furnace and A1 did the original install 20 years ago (according to the sticker on it) so got a quote from them; they also did my A/C 10 years ago and I was happy with them too.
Paul, the sales rep was excellent- answered all my questions, placed no pressure on me at all and gave me tons of excellent info. Their price was competitive (although not the cheapest) but honestly, their approach gave me a lot of confidence about working with them and actually resulted in me deciding to go with them. When it came time for the install and I met the crew, I knew I had made the right choice. Natalie and Dale showed up to do the installation and were so professional, courteous and efficient. They asked questions to make sure they were doing things right, and went the extra mile- for example moved our thermostat to make it better for us, and installed the exhaust pipes in the least obtrusive way, which based on the tightness of the space, really demonstrated pride of work. They were friendly and lovely in every way. They were patient with my constant questions, and left the furnace room cleaner than when they arrived! They were a true pleasure to work with.
Recently it seemed my furnace stopped working (it was only 2 months old). It was very early on a Saturday morning when I called and a technician showed up within an hour of me calling (after we tried to troubleshoot on the phone). While it wasn't actually a furnace issue (we had inadvertently blocked the exhaust pipes with carboard on the side of the house) the technician was kind and courteous and so fast. The customer service was fantatsic.
I can not say enough positive things about our experience with A1. Not only did we have such a great experience, but our house is so toasty and cozy now and I have the peace of mind knowing if anything goes wrong they will be responsive.

When moved into our current home and knew that we would have to replace our AC, furnace and water heater soon. We had used A1 in our previous home and were happy with their carrier products. What stood out for us more, was the service that we received from this company. We did have 2 issues over the next 18 years, and both times reliable and knowledgeable techicians fixed the problem quickly.

Based on this experience, we included A1 when we contacted other HVAC companies for quotes. We found the current products they recommended by Daiken to have all the functionality of the Lennox products but at several thousand dollars cheaper. In addition, they were having a company and product promotion that resulted in a lower price to companies offering similiar products.

The work was scheduled a week ahead, and a very knowledgeable crew removed the old equipment and installed a new furnace, air conditioner and water heater within the day. They were professional and did excellent work. The warranty they offer on their products also cannot be beat!

We highly recommend A1!