I had two newly purchased secondhand Persians rugs sent to them for cleaning. When the rugs were returned, the larger 10x13’ rug was obviously still dirty. Handling it, I got dust all over my hands and arms (I’m very allergic to dust, that’s why I sent the rugs for cleaning). Dirt was in the air and grit gathered on the top of my baseboards. My condo is brand new and I just moved into it, no dirt existed in this room until the rug was installed.
I contacted their office and showed photos and pictures of the dirty rug. They offered the rug be cleaned again. I’m a very busy person and it took me weeks to find a the time in the first place to have the large rug removed and then reinstalled (it’s in a room with lots of heavy antique furniture on top of it).
I had hired handymen to take the rug out of my condo and put it back in as Stean n Cean would not enter my condo because of Covid. I would have to hire more labourers to move the furniture and rug again for cleaning. At this point the cost of labour would outweigh the cleaning service.
After saying I would prefer a refund the office ghosted me and stopped replying to my emails. So in the end, this business took my money and my rug, gave it a ride around town in their van and returned it to me filthy. Their website says %100 satisfaction guarantee so I thought I was safe. I was misled thinking this company had a professional reputation.