- Approximate cost of services:
- $1,000.00
- Company Response
Hi Adele, I'm sorry you had a bad experience.
Unfortunately we cannot guarantee stain removal, no professional company can. We do offer spot and stain treatment as a standard part of all our services, we don't charge extra, but due many variables (spill type, spill age, carpet type, sun exposure, whether or not it was previously treated, what it was treated with, etc.) it is impossible to offer a blanket guarantee on stain removal. It is a case by case situation.
Our technicians carry various spotters and stain removal solutions that they will use depending on the situation at hand but the results do vary. In your situation a previously settled stain had wicked up after the steam cleaning and as a courtesy we returned a second time to treat the area and were able to reduce it further. 5/10 seems harsh given that out of 9 rooms, 2 stair sets, and 1 hallway that was cleaned, you were dissatisfied with the one hardened stain.