Pest Detective

Pest & Animal Control
Unit 200 - 930 West First Street North Vancouver BC V7P 3N4
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HomeStars  >  Pest & Animal Control in Vancouver  >  Pest Detective  >  bait & switch pricing + rude management.
matt in Maple Ridge
matt in Maple Ridge
5 reviews West Vancouver, BC

bait & switch pricing + rude management.

Called and was quoted $75 for lawn ant spraying or $230 for carpenter ants which would require more "intensive" treatment. Made appointment for Thursday for the lawn ants, which was then cancelled and rescheduled for Friday morning at 7AM... at 7:30 they showed up, spent 10 minutes at the house, and issued an invoice for $230+tax.

If you like bait & switch pricing, and paying your pest company more than your lawyer, call these guys up.

To top it all off, when we tried to resolve the pricing discrepancy, was called by 3 seperate people, forced to repeat the entire story 3 times, and repeatedly told that I made a mistake and told that there was no $75 pricing (and later, in that same phone call, told $75 is for wasps?)... all a very frustrating experience.

The strawberry on top of the cake is the treatment didn't work.

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Company Response

Hi Matt,

Our manager was speaking with someone yesterday with regards to this and was disconnected. She attempted to call back a couple times before leaving a message to continue the conversation. Please call us so we can make this right with you. We would very much appreciate that opportunity.

Thank you,

Pest Detective