Pest Detective

Pest & Animal Control
Unit 200 - 930 West First Street North Vancouver BC V7P 3N4
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89%

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Reviews for Pest Detective

Average customer rating:
9.1 10 (128 reviews)

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Jim in Vancouver
Jim in Vancouver
0 reviews Vancouver, BC
10/10

A very rare experience

I don't often take the time to express my impression of a service provide; be it technical, trades or service related. I had to with this company.

By far, Phillip from Pest Detective was the most impressive tradesperson I have ever had the pleasure of meeting. Kind, knowledgeable, keen to share his knowledge and highly engaged. As a hiring manager in the tech field I would be remiss to not acknowledge that Phillip would be an asset in any industry. That being said, the passion and understating that he exhibited during his initial visit / consult is a testament to not only his career but also his innate ability to communicate. That is a very rare commodity these days.

Well done Pest Detective. I understand why you are so highly reviewed.

Sincerely,

Jim

1 of 1 people found this review helpful.
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Company Response

Thank you so much for sharing your experience and opinion!! We are always thrilled to hear from our customers, especially when you've had such a fantastic service and you appreciate the management of finding the right, skilled people. We will be sure to share this with Phillip!
Chris @ Pest Detective.

Abby
Abby
0 reviews Abbotsford, BC
2/10

Car inspection

I had a car inspection done and s technician out traps in my car for rats. A month later the infestation is back and now the company wants me to spend another 125 dollars for a follow up. Not recommended.

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Company Response

We are sorry you didn't get the service you were expecting. It would be great if someone on our team could connect with you about this. Please give our office a call at your convenience. Thanks very much! Pest Detective - 1-800-709-6469

Private User
Private User
Private User reviews Vancouver, BC
10/10

Excellent service!

If it's possible to make a rodent problem into a positive experience, Pest Detective's Oshoowa did it. Oshoowa was knowledgeable, personable and service-oriented - a pleasure to work with. He knew his rodents, their habits and habitats, explained his procedures, got on my roof, checked every nook and cranny of my older house and dealt with the interior basement area respectfully and effectively. The final result, after three visits? No critters left inside my basement. Thanks Oshoowa! I can sleep peacefully at night again. Highly recommend both Pest Detective and you.

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Company Response

Thank you so much for sharing your experience!! We are always thrilled to hear from customers, especially when you've had such a fantastic service. We will be sure to share this with Osh!
Sarah @ Pest Detective.

Gail in Surrey
Gail in Surrey
1 review Surrey, BC
10/10

Help!!!! Rats!!!!!

Daryl & Lucas rescued me and my son. We had a horrible smell of dead thing in our home and couldn't use our furnace. They located a dead rat in the wall in my garage, removed it and the spoiled insulation. Cleaned all of the droppings, and bleached the area. They were both very professional and did a fabulous job. I was surprised at how low the cost was! Daryl & Lucas, you are our heroes!!!!!

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Company Response

This is great to hear! Thanks for letting us solve your rodent issue, we are always happy to help! Sarah @ PD

Tony in Coquitlam
Tony in Coquitlam
1 review Coquitlam, BC
10/10

Squirrels in the AirSpace Cavity

Thanks Jason and the Team at Pest Detective for a Great Job. Detected the 2 Entry POints and successfully trapped the squirrels in a professional and humane manner over a period of 1 week. No Returns. All Clear. Everyone was really helpful.
Thanks, Tony..

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Company Response

Thanks for sharing this with us Tony! We are always happy to help! Sarah @ Pest Detective

Stephen
Stephen
7 reviews , ON
10/10

Wasp nest removal

Hired them for a wasp nest removal and everything went well. Diego was efficient and helpful over the phone. Andrew showed up to do the actual extermination and did so competently while demonstrating a pleasant and professional manner. Having chatted to Andrew as he was finishing up, my father later told me that he much preferred him to whomever it was we've called in the past, so this company is now our first choice.

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Company Response

Hey Stephen. We love hearing this! Thanks for the great feedback, we are thrilled to have found another loyal customer in you! I'll be sure to pass this on to Andrew, his boss, and Diego! Sarah @ Pest Detective

Stella in Vancouver
Stella in Vancouver
1 review North Vancouver, BC
8/10

Technician unprofessional

We have used this company several years for ant spraying and have been satisfied with their service. However, this year the technician made unprofessional comments about having to come again to do a touch up spray. The technician's attitude only changed when we showed her where the ants were that she had missed spraying the first time around. Up until then, she was implying that we only called them back for a touch up when it wasn't necessary. Although this exchange was unpleasant, I will still recommend this company but not the technician that we had.

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Company Response

Hi Stella,
Thank you for sharing insight into your experience. We are sorry you had a less than satisfactory experience with the technician. We have forwarded this to the owner of the area for review. Thanks for your loyalty to our company over the years, we really do appreciate it.
Sarah @ PD.

dmj in Langley
dmj in Langley
1 review Langley, BC
10/10

Best Pest Control and Elimination Company out there!!

I have tried several pest control companies. Both well known ones and obscure ones and in each case I found them expensive and non effectual.
I was desperate (arachnophobia is no joke) and thought to try Pest Dectective as friends on Bowen Island swear by them. Thank God there is a branch in Surrey and Langley. Ken S. came out and after talking to my husband and I, he understood the severity of my phobia and went above and beyond in spraying and bombing my house. He then got rid of the terrible ant problem outside. He also helped our neighbours with their wasp in the attic problem. He also set up my house exterior spray program and looked after our mouse and rodent on-going control. When we moved to Langley I begged Ken to come and set up the same program in our new house. I am so happy and peaceful in our house thanks to him and Pest Dectective. Ken - you ROCK!!

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Company Response

This is fantastic to read!! Thank you for taking the time to share it with us and potential customers, we really do appreciate your kind words! And we will be sure to share it with Ken! Sarah @ PD

matt in Maple Ridge
matt in Maple Ridge
5 reviews West Vancouver, BC
0/10

bait & switch pricing + rude management.

Called and was quoted $75 for lawn ant spraying or $230 for carpenter ants which would require more "intensive" treatment. Made appointment for Thursday for the lawn ants, which was then cancelled and rescheduled for Friday morning at 7AM... at 7:30 they showed up, spent 10 minutes at the house, and issued an invoice for $230+tax.

If you like bait & switch pricing, and paying your pest company more than your lawyer, call these guys up.

To top it all off, when we tried to resolve the pricing discrepancy, was called by 3 seperate people, forced to repeat the entire story 3 times, and repeatedly told that I made a mistake and told that there was no $75 pricing (and later, in that same phone call, told $75 is for wasps?)... all a very frustrating experience.

The strawberry on top of the cake is the treatment didn't work.

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Company Response

Hi Matt,

Our manager was speaking with someone yesterday with regards to this and was disconnected. She attempted to call back a couple times before leaving a message to continue the conversation. Please call us so we can make this right with you. We would very much appreciate that opportunity.

Thank you,

Pest Detective
604-988-3330.

Dina W.
Dina W.
2 reviews Langley, BC
10/10

Bird nest removal

The professionalism of the technician sent in was amazing! He did such a thorough job, and took the time to explain to me what he was going to do and why. I have brought Pest Detective in again for ant control as well and their thoroughness and cleanliness is outstanding. (plus i haven't seen any ants since!) I will definitely be using them in the future and will recommend them.

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Company Response

Thanks so much for sharing Dina! We appreciate the review and are more than happy to help! Sarah @ Pest Detective.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pest Detective

No one appreciates uninvited guests. The Pest Detective team provides a comprehensive property inspection and thorough extermination to protect you, your loved ones, and your property from dangerous or bothersome pests, rodents, insects, and wildlife. We visit homes and offices to offer environmentally friendly, non-toxic pest control and extermination solutions. ...
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