Reviews

8/10

I had my last 2 slider windows replaced, but unfortunately they were not the style I had thought I ordered. I thought I was getting the ones that lift into the house for ease of cleaning. Instead I got the ones where you have to physically lift them out to clean. Finally they were replaced by the company at no charge 7 months later. Thank you for replacing the window style to lift into the house.

Approximate cost of services:
$1,989.02
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Company Response

Thanks for the review Susan. We have reviewed our internal processes and we want to try and make sure that customers understand what they are ordering so there is no confusion. We apologize for the delay in getting the repairs done - unfortunately 2018 was consumed with trying to work through the GREENON rebate, and our resources were spread incredibly thin. If there is anything else we can help with in the future, please let us know.
Cayman Windows
www.caymanwindows.com

0/10

I had 3 windows replaced, one fixed and two sliders. The 2 sliders were supposed to pull into the house for easy cleaning, but instead they are the style where you physically have to lift them over head and take them out. My discussion with salesperson Mr Jackson was all about ease of cleaning my windows and how I liked the windows that swing into the house. I had other windows replaced by this company and dealt with Mr Jackson previously and those windows pull into the house. I have called Mr. Jackson with no response. I am not a happy customer and feel angry that there has been no follow up.

Approximate cost of services:
$2,700.00
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Company Response

Hello Susan, thanks for your message.
I will look into your concerns and have someone follow up.
Regards, Cayman Windows
www.caymanwindows.com