Our roof was damaged and leaking due to the recent storm and after contacting several other roofing companies with no response I called Integrity Roofers. I spoke with Shay who promptly made arrangements to send his crew out the next morning to repair our damaged roof. Thanks Shay & your crew for your prompt response and professionalism. You took a stressful situation and turned it around. Well done!

Approximate cost of services:
Was this review helpful?
Company Response

Dear Customer,

Thanks for taking the time to leave such a wonderful review. We are incredibly grateful to have your support and recognition during this unprecedented time.

Best regards,
Integrity Roofers Team


Wow. I cannot believe a company that is supposedly reputable and has been in business this long can botch up a job like this and provide such abysmal customer service. Shame on me for choosing Brock windows over their competitors as I trusted and believed they were up for the job. I booked with them in Nov 2017 to replace all the windows in my house and it has been nothing short of a nightmare dealing with them since. It is now mid-April 2018 and the job still is not done. After I paid the deposit I had to call them numerous times just to find out when my windows would arrive. There has never been any followup or response from both the sales person I dealt with nor the project co-ordinator whenever I had questions or needed to know when the installation would happen. We had numerous delays with no updates or communication from any of their staff and finally had to deal with the customer service manager. When it was finally scheduled for February, I found out when they were installing the windows that my ensuite and kitchen windows were manufactured incorrectly and would need to be replaced yet again. The installers came back in early April and AGAIN the kitchen window was manufactured incorrectly in spite of how clear the specs were on the work order! Now I have problems with the window screens not fitting properly on the ensuite and kitchen windows and a missing screen on the family room window. To date I am still waiting for the manager to get back to me on a resolution and again they have not followed up when they said they would. Inexcusably bad customer service! For anyone looking to replace windows I would say pass on this company. Think maybe Brock windows needs to spend less on advertising their promos in the paper and more on providing good customer service.

Approximate cost of services:
Was this review helpful?
Company Response

Alina, your honest and upfront feedback is appreciated and has been given to our upper management team for review. We'd like to formally apologize for the difficulties you've experienced throughout your project, that most certainly is not up to our standards of service.

We understand you have been in communication with our Customer Relationship Manager, and that she is in the works of making this right by you.

Please do not hesitate to reach out to our offices if you ever have a question or concern.

All the best,
Brock Doors & Windows Ltd.