Brock Doors & Windows Ltd.

Wow. I cannot believe a company that is supposedly reputable and has been in business this long can botch up a job like this and provide such abysmal customer service. Shame on me for choosing Brock windows over their competitors as I trusted and believed they were up for the job. I booked with them in Nov 2017 to replace all the windows in my house and it has been nothing short of a nightmare dealing with them since. It is now mid-April 2018 and the job still is not done. After I paid the deposit I had to call them numerous times just to find out when my windows would arrive. There has never been any followup or response from both the sales person I dealt with nor the project co-ordinator whenever I had questions or needed to know when the installation would happen. We had numerous delays with no updates or communication from any of their staff and finally had to deal with the customer service manager. When it was finally scheduled for February, I found out when they were installing the windows that my ensuite and kitchen windows were manufactured incorrectly and would need to be replaced yet again. The installers came back in early April and AGAIN the kitchen window was manufactured incorrectly in spite of how clear the specs were on the work order! Now I have problems with the window screens not fitting properly on the ensuite and kitchen windows and a missing screen on the family room window. To date I am still waiting for the manager to get back to me on a resolution and again they have not followed up when they said they would. Inexcusably bad customer service! For anyone looking to replace windows I would say pass on this company. Think maybe Brock windows needs to spend less on advertising their promos in the paper and more on providing good customer service.