We have dealt with Josh at the Southside location several times in the last 12 years. Each time the service was excellent and everything was dealt with properly. The last time our stove was slightly damamged and they got a replacement one from Red Deer within a day and kept in touch with us. We recently had a warranty issue with our washer and we contacted customer service even though the warranty was being covered by a separate repairman. The customer service was above the line in helping us get the issue resolved. Excellent service all around!