Sunny

This is the second glass job I have done with Eugene at Starko Glass. Both times I have been very happy with the communication, speed, and quality. From start to finish they got my job done in one week and it was a large shower with angles. They did a great job, kept the area clean and protected during install, and very easy to work with. I would definitely recommend this company for all your custom glass needs.

We had engaged with Alex in July of 2021 to help prepare drawings, designs and submissions required to obtain a building permit from the City. The scope of work was to include: - Arrange for permits on behalf of the owner - Act on behalf of the owner regarding any and all matters having to do with the work - Prepare required documentation for formal submission to city planning - If required, prepare Committee of Adjustment documentation - Prepare final working drawings needed to obtain building permit From the start of engagement there was significant delays in moving forward. Weeks at a time where there would be limited contact and lack of response by email/text/phone. We were given some reasons/excuses that delays were due to personal situations but things would be back on track once they were sorted out. Things progressed although slowly. When receiving drawing drafts and reviewing them as well as providing back comments to update, the time in between revisions took between a few days to a few weeks. The final drawings were completed in Oct approx 3 months after engagement. There were also things we had to ask for twice, that he said was changed but then the drawings were not actually updated. Not to mention trying to get the files sent to us were a pain as well as they always seemed to get "stuck in my outbox". We were told the building permit application went in promptly thereafter but did not receive anything further until the end December - for an authorization form with the city which was provided back from us Jan 2nd, 2022. Later we found out the City only received the permit application on Feb 16th. They had committed to provide comments back before End of March, and they did. It has now been almost 2 months since then and we cannot get a hold of Alex to even let us know what needs to be done next. Many many calls and emails and texts have been sent but he is unresponsive. The architectural work was sub-contracted by Alex to someone, who was on the permit application, and in communicating with them it seems Alex is not even responding back to his own sub-contract trade either. Our payment agreement specified 50% up front, balance on completion of permit ready drawings. Drawings which we did receive, therefore payment has been made in full. However, we have no permit, and are stuck without the ability to keep moving forward. The Job that we hired Balmbuilt for was to obtain the building permits based on the design specification. This has not been completed. A complaint to the BBB has already been submitted as well. Next step will be to file a claim in SCC. Terrible experience. Our expectations are that professionals will deliver to their word, and if for any reason they cannot that there be some acknowledgement and compensation.

Jay was very helpful and professional, and extremely easy to work with. I have a basement apartment that was previously tenanted and the place was left in a pretty grungy state. Floors were dirty, and the bathtub tile surround was also pretty bad. Jay gave a reasonable estimate with options up front, was on time for our appointment (actually they were early and I was late!), and did a fantastic job doing the hard work that was required. In the end the place is spic and span, and is clean enough that I could live in it, which was the requirement. It's not brand new again, but its many times better than it was. They did a great job and I would certainly consider using Better Choice again. The work area consisted of about 400 sqft of 12x12 ceramic tiles and 2 full tiled bathrooms, plus some dingy appliances too! I could not have done it myself and happy they were there to help.

A copper pipe in the furnace room sprung a leak spewing water as the pipe was pressurized. Upon discovery, I called Water Works and Natasha was very helpful. They dispatched a plumber right away and they arrived early with updates along the way. The leak was fixed quickly and professionally.

I first contacted Zach in October '17 and he indicated he was too busy to take on my project at the time but to check back in a couple of months. I was finally able to get things started in March '18 and we had looked at the property with city inspector to determine what was required for compliance. Once determined, the some of the work proceeded within about a month or so. There was plumbing and electrical work completed. All was fine except they placed a smoke alarm where one was not needed, and missed one where it was needed... Aside from the Smoke Alarm issue, there is some more work to be done (not too much though) to complete the process. After May/Jun'18 however, it seems all his employees kept leaving and there was no one around to service my project. I tried reaching Zach for MONTHS with no response. How is this professional? I finally got hold of him again in October and he said he would be running an inspection the following week. That did not happen and now it is December and still no word, no response to calls or messages. I'm hoping that this review might prompt a return call and some chance of project completion.