Diane from Toronto

I met with Marco for a consultation for a custom-made wall bed that I wanted for a very small bedroom. Marco was an absolute pleasure to deal with. He surveyed the space and immediately began to offer ideas. He answered every question I had patiently. He showed me why (or why not) something would (or would not) work. Originally, I was thinking about getting a twin-size wall bed made, but Marco was able to show me that a double-size wall bed would fit with a different configuration. He manually drew a mock-up (on the spot) of what it would look like, allowing me to visualize it a little bit better. He offered suggestions for drawers, cabinets, and cubby holes/shelving. Once we agreed on the configuration, we discussed colour and texture options, as well as hardware options. Pricing options were given during this colour and finish discussion. I ended up paying more than what I was hoping to pay, but I did end up upgrading to a larger size, so I can't complain too much in that sense. Delivery and installation was included in the pricing, so there were no surprises. Once everything was finalized, I was given an expected delivery date. To my surprise, my bed ended up being finished two weeks earlier than anticipated. We scheduled a delivery/installation date. On the date of delivery, the installers were professional and courteous. They installed the bed in the time frame given. Once they were done, they called me in for a review and answered any other questions I had. They hauled away any garbage and debris. In summary, I am very pleased with my entire experience. Customer service and interaction was fantastic with Marco and the two installers. I would definitely recommend this company to anyone. I am so happy with the end result and look of the room. The double-size option fit perfectly with more room to spare than I thought. I have since recommended BOFF to my cousin and boss.

Let me start by saying that I had nothing but professional service from the beginning. That is, until I had to cancel my service. I recently called to cancel my service. I received a timely response stating that AF would send a UPS waybill and that I was to return all equipment in the same package, affix their UPS label, and arrange for pickup. I did. As one other commenter suggested, I WISH I had taken a picture. I specifically remember wrapping the cord around the main unit and shoving the motion sensor and door detectors to the immediate side the main unit. I tracked the package online and saw that it had been delivered. I printed a copy of the delivery slip with POS. A few weeks later, I get an email that I did not return all equipment and that I was to immediately pay $224.87. I placed a follow-up phone call and the CSR seemed pleasant enough. She said she would look into the situation for me. I sent a follow up email to confirm my telephone conversation. In my email, I included a copy of the UPS proof of delivery. That proof showed that my package weighed at least 5 lbs. There is no way that one motion sensor and a couple of door sensors weigh 5 lbs. I know that main unit was included in my package. The following week I get a FINAL NOTICE in the mail requesting immediate payment. I placed another call and was placed on hold while the CSR reviewed my file. I was placed on hold for so long that eventually another CSR picked up the line. I had to explain my entire situation yet again. The CSR rep put me on hold (again) and eventually came back with an offer for me to pay for half the $224.87. I protested and stated that I was not paying for equipment that I returned! I said had this been an accurate charge, I would pay without question, but I KNOW I returned the the equipment. Honestly, what would be reason for me keeping the cumbersome unit that is rendered useless without the monthly service? I demanded to speak to the manager and was told that I couldn’t. I remained firm and was then told that the manager was in a meeting. I asked to leave a message. I was told that she couldn’t guarantee a timely response to my message. I remained adamant and demanded to speak to whomever had authorized the half payment. I was told the manager in charge was Avril and I was finally put through her voice mail, but the call was somehow dropped. I called again, spoke to a CSR rep, and immediately requested Avril’s voice mail. He put me through and I left a message. I’m waiting to hear back. It's completely unfair that I have to pay for something I know I returned. I was told that if I didn't repay, my account would be sent to collections, which would ruin my completely perfect credit status. **UPDATE** SATISFACTION RATING CHANGED DUE TO SETTLEMENT OF ISSUE I received a call from Avril the day after my original posting and after another lengthy explanation regarding the return of the equipment, she agreed to drop the equipment charge because of my good customer rating with them.

After driving by this store on several occasions (3 times a day, Monday to Friday), I decided to pop in. I immediately fell in love with most of the items. To date, I have purchased a huge vase with sticks and berries, a large clock at an amazing sale price (I had this idea in my head and could not find it anywhere until I saw it here), and two large framed pictures for my home. We just purchased a new townhouse and I had been looking for unique pieces not commonly found in big box stores to decorate my home. I had a specific look that I was going for and Divine Decor fit that bill. Ruby offered to stay open beyond her regular hours to accommodate a friend who wanted to see the store but lived too far away to make it within store hours. Ruby is always helpful, friendly, and courteous. I would recommend this store to anyone without hesitation! Great products and friendly service!

My first purchase from Structube was a leather sofa and loveseat. I was able to buy it with their no interest credit offer. There were no hidden interest fees as long as your payments were made on time. I wasn't 100% pleased with the delivery company (it is outsourced) as they didn't deliver within their time frame and in fact, delivered at 10:30 p.m. My second purchase was a buffet/hutch. Again, the purchase was effortless and the same payment plan applied. I was not impressed with the length of time it took to deliver. We had just moved and I was in need of the additional storage space. I was told that the shipment was being held 'in port' in Vancouver. I was given several different estimated delivery dates and they all came and went. I finally received my buffet about 2-3 months later. That was too long. My third purchase was a desk. Again, same payment plan. They had that in stock so it came home with us the same day. The sales associate helped us load the desk into the car. We also purchased a set of drawers for the desk. This was backordered but the delivery was within a reasonable time frame. In summary, I will purchase from Structube again. I love their furniture and haven't had a problem with the quality. The sales staff was always helpful and courteous. I've received many compliments on my furniture pieces. In fact, those same people have also purchased pieces from Structube.