This was by far the worst moving experience of my life. Lots of tears were shed. The movers dropped boxes, were angry and aggressive with us, left 1/3 of our stuff behind because they didn't want to move it using excuses like that they weren't "packed properly" for things already in boxes (when previous movers had no issues) so we ended up having to hire another moving company a day later to move the rest. They argued with us about where things would fit and my uncle even had to take apart things to move them into rooms as they refused to do it. The lead guy was terrifying and swore at us constantly, yelled and screamed and complained constantly...the other two guys were nice but seemed terrified of him as well. If we ever have to move again we will stay far, far, far away from this company. I am assuming they have a ton of movers in their company since they have such good reviews but if you run a risk of getting the team we had... its just not worth it. EDIT: and despite the comment from the company below, proof was provided to homestars that I did in fact hire this exact company. We did not call them afterwards to complain due to the fact that the awful mover clearly knows where we live, so we worried that if we complained, we would be scared for our safety. No joke.
- Approximate cost of services:
- $1,800.00
- Company Response
Dear Terry,
We are sorry to hear you had such a horrific experience.
As you can read on all our reviews, we do take customer service very serious and it is very unfortunate that you choose to wait 6 months before uttering a word about your moving service and the way you go about it is also shocking.
We are always here to help any and all of our customers. This said, we cannot help you if you don't call us and complain.
I also tried calling you in December 2018 (when you posted this review) to see how we can rectify your complaint but you decided to ignore my phone call.
Please call our office, we really want to make this right. No customer should ever feel intimidated or scared.
Our phone number is 647-802-0511.
Hope to speak with you soon.We wish you well!