Reviews

10/10

Called Cliff’s and asked about servicing for my relatively new snowblower. I was very impressed with their pricing and comprehensive service- but even more so with their integrity. They probed to ask how long I had the machine, how often it was used and if there are any problems. I was then told that service wasn’t necessary but I should simply change the oil. They even told me how to do that! I felt their honesty and professionalism was refreshing and impressive. I will certainly use their service when required.

Approximate cost of services:
$150.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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0/10

Engaged Architectural Accents to replace my double front entry doors and storm doors. Their price was actually higher than their competitors but I gave them my business because they were sponsors of a charity that i was involved in. Shortly afterwards, they bounced their cheque and it took weeks and numerous calls to get a replacement. Tear out of the existing storm doors was done late and they caused damage to the bricks of my home. They did not repair the bricks despite their promises. In addition, the new doors were delivered several weeks after the promised delivery dates with no explanation. There was some damage caused by their workmanship and they failed to fix it. Warranty on workmanship and products was promised but they failed to respond to many emails and phone calls.

Approximate cost of services:
$8,000.00
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Company Response

Hello Angelo, can you please let me know when was your job completed and when you have made your calls for services that have not been answered?
Also can you please explain the cheque situation a little better. I am not sure how were we the once giving you a cheque but you were purchasing the doors from us?
We would love to provide you the service for your doors but we do need to get your information. Please contact 9055459868

2/10

Purchased sliding doors and exterior door. Promised factory-painted door but delivered primed door. Apologized for their error but refused to exchange it even though I offered to pay difference. Very upsetting.

Approximate cost of services:
$5,000.00
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Company Response

Hi Angelo,
We have been in the window and door business for 70 years and have provided quality products to thousands of houses. We would like to verify you as a customer as your name does not come up on our system. We value your time and would like the opportunity to talk to you about your negative experience to help repair the relationship. If you could please email us at customerhelp@pollardwindows.com it would be appreciated.