Overall, I am pleased with the service and price I received for a re-shingle job on our 12 yr old roof. The initial visit from their rep was informative and honest, and the quote was spelled out very clearly. Since installation, two follow-up visits for small repairs (following significant weather events) were quick and covered under warranty without question.
Pros: one of the better prices of the 5 companies I had chosen; the owner is very hands-on (he answered a call for repair on a Sunday night, sending a crew out early the next day); good product selection; professional initial home visit and quote; all the employees have been polite and courteous, and crews were very respectful of our property and that of our neighbours.
Cons: start of job was late by a few days (but I was compensated); crew underestimated the length of job, so work went quite late; although the crew cleaned up most of the mess, a fair bit was left in the dark after the job (however, a second clean up crew was sent right away upon request).
Overall, I am pleased with the work and would recommend Gitano for any roofwork.