Needed to move furniture from a deceased family member's apartment in Toronto to our home in Oakville. Had arranged the move with another company but at the last minute discovered they did not have the necessary insurance/paperwork, etc... Had to scramble because the elevator in the apartment building was already booked and not easy to to reschedule. Needless to say, the stress level was high. Reached out to Toronto Pro Moving and Storage, explained the situation to Marian who managed to accommodate us. His professional manner and responsiveness inspired confidence which immediately reduced our stress for which we are immensely grateful. The day of the move proved much more complicated due to problems with disassembling a particularly heavy metal/glass shelving unit. Add a small elevator and a fire alarm and it was a recipe for disaster. However, the moving crew, led by Chris was superb. They were extremely competent, patient and were able to problem solve. Arrangements were made for an extra mover to speed up the process while another went to work disassembling with the help of extra tools solicited from property management. The furniture was very well wrapped and secured for the move. On this end, they were extremely careful and cautious when it came to placing the furniture which was quite laborious as well given they had to deal with three floors and some extremely fragile pieces. And finally, the shelves had to be reassembled. We cannot say enough good things about the crew - personable, polite, professional, respectful, competent and hard working. Thank you so much.