I found Cozy World off homestars, and reached out to them to schedule an appointment for a quote on a new AC unit and furnace. We had gotten a few other quotes from other companies, but I am someone who likes to do my research and get multiple quotes. I was contacted quickly by Farhad, who showed up on time at our scheduled appointment (which is not always a given!) He walked through the home, pointed out aspects that were not up to his standards, and laid out the options. There were no pressure tactics, and he was clear on areas where I did not need "the bigger/better" model. My first impression of him and his company was that he took great pride in his work, which is why I decided to go with him, despite not being the cheapest option. About a week later, Saed and Ali came to do the installation. They arrived at the agreed upon time, and started working right away. It took them the whole day, but they got it done and wow, does it look amazing. Saed walked me through the system at the end of the day, showing me how to work everything, and everything that they had done. They worked non-stop and again, shared the same pride in their work as Farhad. The quality of the work was clearly evident and everything was done right instead of just quickly. More than that, Farhad had said that there was a rebate with Lennox (our AC/Furnace brand). Him and his team handled all the paperwork for me, and registered the units for warranty and rebate within 12 hours of installation. We've been testing the system over the last couple of weeks to ensure that everything is working smoothly. When the heat wave hit, we noticed that the AC unit was buzzing (causing an odd vibration through a shared wall). I contacted Farhad, and without hesitation he came in, inspected it and installed a muffler to dampen the vibrations. I cannot say enough good things about Cozy World. Farhad, Saed, and Ali were the epitome of professionalism and quality. Sure, you can probably find something cheaper out there, but the quality of their work, and the care and customer service that is provided is something you just don't see everyday. Over the last 2 years we've used homestars and have had great experiences with all of our choices. With that said, Cozy World demonstrated service beyond expectations and we will be using them for years to come. If you choose Cozy World, I guarantee you will not be disappointed.
- Company Response
Thanks a lot for your detailed review.