Firstly..I have to thank CARMINE who I believe is a technician manager. Now, talk about being empathic and dealing with customers the way he would want to be treated. Secondly, Rahul the technician that came out!! Hebtop was patient, empathic and left me with a feeling of empowerment as a homeowner. Rahul ensured that I understood what was happening and even stressed that I be patient and take my time to understand what was happening. No rush, no fuss, but ensured stressing we will figure the problem. My only - was the call centre staff were not as efficient. Amy tried but didnt pay attention to detail and the information being given as a consumer. She second guessed my verbatim and 1:1 interactions with initial technician and manager. IN the end that was minor as Carmine ensured he followed up and provided SUPERB customer service.
- Approximate cost of services:
- $0.00
- Company Response
Hello, Thank you for taking the time to write this review. ARS appliance repair,
1-866-415-3937.