Customer with selective memory.
We provide a professional and technically competent service. However, no work is done without providing the customer with a complete estimate of the parts & labour costs, payment terms, details what needs to be done and proposed upgrades to make the equipment work at peak efficiency. Then the work is done with the customer's consent.
Last year, we relocated the air-conditioner. Gary was happy with the work done and gladly paid the service charges. But after numerous requests (emails & follow-up), Gary did not write a review for us.
In May 2018, Gary called us to inspect his air-conditioner, that was not cooling. After a thorough inspection, and elimination of other defective components (run capacitor) we narrowed down the problem to be with the compressor. That's when I called Trane tech. support for confirmation.
I charged Gary for the service call plus half an hour labour, with the understanding that this amount would be CREDITED BACK to him when he purchased the new air-conditioner from us, JUST LIKE any other air-conditioning company would do.
We don't just condemn the compressor to get a sale. A lot of air-conditioners are scrapped because the technician falsely condemns them to get a sale (more money).
The most technicians upsell the customer since they stand to make more money from a sale than from repairing the machine.
Guys Be Honest and Fair to yourself and to the service providers.
