Reviews

10/10

I am ecstatic about my decision...almost 2 decades ago!!!...to get Smart Roofing to re-shingle our roof. In the ensuing years EVERY neighbour has replaced their roofs twice. So I once again (as I have done a few times) request a company representative to inspect my roof...after all these years it HAS to be necessary,no? Bob Morgan comes as requested and by the time I can answer the doorbell he is up his ladder and talking to me from my roof. He walks the entire roof, looking everywhere for problems and returns to earth with a "I really want to sell you a new roof, but I Cannot. Your roof is still good for another couple of years. No cracking. No curling. Very little granular loss. It looks like it is only a few years old but I know it cannot be because that shingle type is no longer manufactured." In 2 years the roof supplied and applied by Smart will be well over 20 years old!! Bob goes back to the truck, Grabs a hammer. Climbs again and commences tapping down nails on the 33 year old flashing to make things look better. "Hope to see ya again in 2 years" For sure, in 2 years, I will call Smart again. What can I say? I know I bought from them years ago based on a very competitive price and also their reputation. The price per year has to be THE BEST for sure, and the service reputation is so deserved. Thank you Smart Roofing and thank you, Bob Morgan.

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Company Response

Thank you so much for your feedback, we appreciate you!

10/10

About six or seven years ago I did what you are doing right now..went looking for a new a.c. Unit...and, for me, a new furnace as well. So why write a review years later? Because I just had my annual servicing and felt I had to let other potential buyers know how good these people are..and, I guess, pass along my thanks to Homestars because that is where I found them! I am a check the box kind of guy..good reputation? Check. Very good price? Check. Have they been around awhile( I was in banking so I know how many appear to be in business for years, but in fact simply go bankrupt and reappear as a very very similar name that can fool the consumer)..where was I? Oh yes..check!.. on top of that these guys are about the biggest( surprised! I had never heard of them) they installed very quickly, on time and years later everything remains perfect. Another check! But the real reason was this last service call. As always the technician was pleasant and knowledgeable..he answered lots of questions I had about a Florida a.c. problem I had and challenges I had seen my kids encounter.and he was detailed.not a ten minute in and out.he cleaned, checked, pulled parts, tested, recleaned and was very very thorough. A big check!..but finally what made me write was a chat I had with him about the company. Want to know how good a company is? Ask a guy who works there. He had been with them for awhile ( we had met the previous year) and he as much as raved about the owner’s push for quality and customer care. The speed and quality of the install team. The inventory of product. The absolute demand to take care of the customer. Dare I say check?? I have no dog in this race.I am simply a happy customer.did I mention the ladies who answer the phone know about furnaces and a.c. Units??..not just “ I will get someone to call you”. Okay.you get it.I am happy and I recommend them.years later. Well after they have checked all the boxes for me!. Thanks to Fred, Shabnam, Pardeep, Naz..and dang...I do not have the service guy’s name...but thanks!!

1 of 1 people found this review helpful.
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Company Response

Dearest Garry,

You are truly and undoubtedly extremely kind and most thoughtful and it has been an absolute absolute ABSOLUTE pleasure doing business with you. Nothing makes us happier than knowing we have satisfied your expectations, especially when it comes to such a respected client like yourself - who would only deserve the best. From all of us at the company, please accept our most sincere appreciation for being so respectful and so considerate ALWAYS and with every single one of us. Let me just say the feeling is definitely mutual, Garry! Oh and just in case you were wondering, the visiting technician's name this and last year was Brentt :)

Thanks a million again for your most kind comments and for your continued support and your time in posting this very detailed and very VERY kind review!

Kindest regards,

All of us at Air Makers :)

10/10

This company dedicated hours on the phone and hours on site to completely understand our wants and needs. After all was assessed with great advice on materials and methods and permitting and timing...they actually suggested we not go ahead..passing up a 6 figure job because they knew we would not be happy by the end based on the challenges of our space and hvac layout walkout challenges etc. The level of concern, knowledge and effort..and insights... before..and then the honesty and integrity shown after analyzing our situation makes us want to recommend them. VERY professional and caring. Thanks Refa, Dave and Dan.

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Company Response

Thank you for the nice words. The people mentioned all had blushed faces.