Penguin Basements

Basement Renovation
906 Magnetic Drive Toronto ON M3J 2C4
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Reviews for Penguin Basements

Average customer rating:
8.9 10 (264 reviews)

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Ahmed Abdelfattah
Ahmed Abdelfattah
1 review Ottawa, ON
10/10

Amazing service for Penguin Basements

What to say ....
Everything was perfect from planning till sign off.
Chris is amazing project manager.
Guy the owner is perfect model of care person.
Moneeb the sales or Rodrigo the advisor ...
The teams came to do the work ...

Everything was more than perfect and finally price.
After study for almost 2 months, u ll not see price like this ...
You are the best guys

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Company Response

Hey Ahmed, thank you very much for the appreciation😃 We thrive to offer the best price with the best quality work. We've passed your kind words to our team. Enjoy your basement❤

pharris6102
pharris6102
2 reviews Whitchurch Stouffville, ON
10/10

Basement renovation

Penguin Basements has just completed our FIY basement and we are extremely impressed with the results. Vince, Roberto, Andrew and his team, Andres & Claudio, all were incredible. I wish I could recognize all that were involved. The professionalism, quality of work and customer service were nothing short of awesome.

We have a fair size basement and you would expect a few hurdles along the way, there were no big issues. This has definitely been our best contractor related experience!

Please pass along our gratitude to your staff and contractors on our behalf. You should be proud of the company you have built and the amazing team you have assembled.

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Company Response

Hi Pharris6102. It was our pleasure. We hope you'll share pictures of the final product😃 Your kind words will be passed to the team❤

Private User
Private User
Private User reviews Aurora, ON
9/10

Basement DIY

Penguin completed the project on time and made sure to stay in communication throughout the process. Vince was a great point of contact for our project. Looking forward to finishing the rest of the project ourselves.

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Company Response

We are really glad to hear about your FIY(Finish it yourself) project experience. Thank you and good luck with the finish😃

Private User
Private User
0 reviews Ottawa, ON
10/10

Basement

Great service. Great project manager. Vincent was patient, took the time to listen to us and was always available. He made the experience enjoyable.
Thank you for the professionalism and great quality work.

Leila and fathi
OTTAWA

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Company Response

Hey Leila and Fathi, thank you for the 10-star review❤ We strive for these all the time. We are so happy that you had a great experience. We will share this with Vince. Enjoy your basement😀

Private User
Private User
0 reviews Ottawa, ON
10/10

Basement

Very satisfied with our project manager Vince. He was always available for questions and to keep us informed of the process.

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Company Response

Vince is one of our best. Enjoy your basement.

Private User
Private User
0 reviews Ottawa, ON
10/10

Top Notch Basement Finishing

What an amazing experience from start to finish. From the day my wife and I started the process of looking for a company to take on our basement reno, Penguin Basements made the journey so simple but took the time and care to help us design our dream basement.

First step was with Matt, who helped us design our basement. He was so careful to collect our feedback and put our (sometimes vague) vision on to paper. He offered his recommendations, based on his experiences from other projects and suggested so many great ideas that helped bring it all together. Once we were done with that phase, they put the quote together in short order. I must have received quotes form six companies, and Penguin was by far the most reasonable (and competitive).

Next came the design phase where we worked with Rodrigo at their great design centre. He was very clear, and full of great suggestions making the process of selecting our finishes a very painless and enjoyable experience.

Then came the fun part. Project kickoff. From day 1, these guys worked so respectfully, carefully but at a good clip to make sure the disruption to our daily life was minimized as much as possible. They treated our home like it was their own, covering every surface to avoid any incidental damage, saying hello to my young son every day and offering our dog a nice pat on the head when he went to go see what all the commotion was about.

Every crew was as kind, respectful and skilled as the next. There was NEVER a point over the course of the project where I saw any task being done incorrectly or poorly. These guys know what they are doing. The framers, the electricians, the plumbers, the drywallers, the tapers, the painters, the flooring crew, the tilers and the cleaners were all top notch at what they do.

But without the foreman, it doesn’t all come together as smoothly as it did. Our foreman Vince was, simply put, the BEST at his job. It’s rare to see someone care about their job and their customers like Vince. Any time I had a concern or question, he was there. I tend to micromanage and I thought to myself that this guy is nuts for giving me his cell number so I could text him all the time. But every time i did, he answered extremely quickly and always took me seriously. He liaised with all his crews on my behalf and always knew how to deal with any situation that arose. His kindness and engaging nature makes him the ideal person for the job and I wish there were enough Vinces to be the foreman on every job.

All in all, my wife and I were nervous about undertaking such a huge project like this, but the month flew by and before we knew it, we were in our new basement watching movies and loving every minute down there.

Do yourself a favour and call Penguin if you’re thinking of finishing your basement. They’re the best at what they do.

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Company Response

Thank you for your kind words❤ Matt, Vince and Rodrigo will be really happy to see this. Enjoy your basement😉

Private User
Private User
Private User reviews Ottawa, ON
10/10

Basement project done perfectly

From start to finish, Penguin Basements were extremely professional, and customer communications was always quick and responsive. The crews that attended to each phase of the project were quick, diligent and conscientious. The whole project was done within the estimated timelines, and I particularly liked how the schedule could be followed online with its incremental changes due to evolving conditions and circumstances. Very happy I went with Penguin Basements!

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Company Response

Thank you for your positive review🙂 We are glad to see how it turned out. Have a great workout😉💪

john in Owen Sound
john in Owen Sound
1 review Owen Sound, ON
1/10

Move On While You Still Can

I'm not sure where to start as this project was pretty much a disaster once I signed on the dotted line. The sales process was very robust, pricing was in line with other companies, and there are areas that they delivered on, but I didn't expect to have to be the quality control.

My opinion is to stop reading this review now, and simply don't select this company for your project. If you need more information here it is. A long list of areas of opportunity for improvement:
-This company is based out of Toronto and the GTA. That could have been part of the issue as every group of people that entered complained about the commute to KW.
-Their selections office required a reasonable 1+hr commute, I knew that, however that was my first sign that I should have walked away. It was not a well maintained office, floors scratched, needing a fresh coat of paint and some items for selection were damaged.
-They showed up without an appointment for the chaulk lines, no-one was home so they left after 10 min, I called back after 20 but they were on the highway back home. Then the same thing for insulation, luckily someone was home this time given the commute :)
-The waste bin they put on my driveway damaged the driveway with 3 or 4 gouges into the pavement and scared the concrete sidewalk.
-They ran two blankets of insulation around the basement, leaving a 3 or 4 inch gap in space between the upper and lower application. Their fix was stuffing insulation into the gap and tuck taping it which just came off in pieces a day later.
-Electricians were good guys and did a decent job. However, not sure who put the pot light brackets in but they were not aligned or centred. I fixed them overnight but missed the one in the hallway near the stairs. They drywalled the next day and cut the hole for the potlight. They ended up having to remove the drywall, adjust the electrical slightly and re-drywall.
-The plumber was good as well but would have forgotten or missed roughing in the wet bar (poor plans) had I not been present and because they are on a timeline it would have been drywalled over before I figured it out. Not sure what they would have done had I not noticed while they were doing the work.
-Trying to stay on schedule they were laying the flooring while the drywall was being finished which is not the best approach if you don't want dust trapped under the floor.
-Because the stairway at the top narrows 3 inches half way down they installed a straight railing with a 3 inch block screwed into the wall, protruding from the wall, to screw the top of the railing into.
-Within 2-3 months there were 3 areas where the floor was peeling, we hadn't even really used it yet as we were still furnishing it. They did respond and come in and replace those floor boards, however they had to be cut out and glued to the concrete.
-The bathroom was very poorly done. It looks worse than the one we took out. The drywall is sloppy and paint on the walls and baseboards is poor. Yes it's a very small space but it shouldn't look worse that what I took out. They gave me a $500 credit to support me getting fixing it myself or hiring someone else - decent gesture but I would have rather had it done right and not have 2 extra meetings with the regional manager to get there.

Those are most of the issues along with several other minor inconveniences. The worst part was having to monitor their work regularly, which I felt I had to do because from the chaulk lines on there were issues. Had things for a week gone smoothly I probably would have backed off but there was a problem at every turn. Not an enjoyable process which I'm reminded of regularly when using the washroom or simply going down the stairs as I'll be replacing the railing given it's very cheaply made and looks that way. In some areas the paint will need some work also, seems if it's leaned on marks are left that don't just wipe down.

There are some good people there, but, the quality and general quality of work and responsiveness needs a lot of work. Look elsewhere for your home renovation project.

2 of 2 people found this review helpful.
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Company Response

We have used this review to determine where and what went wrong. We do have an office in Cambridge but at some point in time we lost our local PM and this may have been a contributing factor. As for our Toronto office, we invite you down in the new year to see the renovations. Unfortunately Covid did delay our plans. You do have a warranty and any issues you find should be dealt with through your Buildertrend account. Thank you for taking the time to share your experience.

Private User
Private User
Private User reviews Newmarket, ON
10/10

Basement Renovation

We are very pleased on how well our basement renovations turned out.
Many thanks to Josh and his team for their professional and courteous service. As the project manager, Josh went above and beyond. We would highly recommend Penguin Basement for your home renovations.

0 of 1 people found this review helpful.
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Company Response

We're pleased you're pleased. Enjoy your basement.

Raye Austin in Georgetown
Raye Austin in Georgetown
1 review Halton Hills, ON
10/10

Timely, professional and good quality

The team of workers were very pleasant and respectful. I was extremely impressed with how the job ran on time, and I was continuously updated on what was being done and who would be doing what. The quote was accurate and once the design was finalized and the job started there was no attempt to charge more.

I’m extremely happy with the work Penguin did in finishing my basement.

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Company Response

Thanks for taking the time to post such kind words Raye. We appreciate our clients and couldn't be be more happy than when we hear they enjoyed the experience as much as we did. Enjoy your basement.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Penguin Basements

Penguin Basements is your full-service Basement Renovation Company.

Nothing beats a finished basement as a cost-effective way to add living space or rental income to your home in the Greater Toronto Region. Whether you need design, permits or a stunning build, be sure to call the Renomark certified contractor Penguin for a Free Estimate today.

You'll find hundreds of our satisfied customers all across Southern Ontario in the GTA, the Tri-Cities Area and the Greater Ottawa Area. Our experienced, trained professionals make it easy for Penguin Basements to stand behind every job we do. So, If there's a basement renovation in your future, contact Penguin Basements today, where 100% total satisfaction is guaranteed! Don't get scammed by fly-by-night operators, unrealistically low prices, too short build times or fake reviews. We invite you to visit us in person anytime.

• Basement Renovation Specialist
• Guaranteed Mold-Resistant Materials
• FREE In-Home Design & Estimate
• Easy Financing Available
• No Interest for 12 Months*
• Transferable Limited Lifetime Material Warranty
• 2-Year Comprehensive Warranty
• Exclusive Penguin Benefits

Be sure to check our one of our Basement Showcase Open House weekends where you can inspect our work up close and in person!

CATEGORIES
Basement Renovation
PRODUCTS
Fully finished basement design and build inclusive of Kitchens, Bathrooms and Custom features.
SERVICES
Basement renovations, basement waterproofing, foundation repair, crawl space encapsulation.
BRANDS
Penguin Family of Companies Penguin Basements Penguin Condo & Reno
STYLES
Classic, Country, Modern, Contemporary, Retro, Unique.
SPECIALITIES
Custom basement builds within your budget.
WEBSITE
http://www.basementscanada.com
YEAR ESTABLISHED
2011
NUMBER OF EMPLOYEES
120
LICENSES
Fully Licensed in every municipality we serve.
MEMBERSHIPS
BILD, RENOMARK
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
2-Year plus Limited Lifetime Material Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.