Penguin Basements

Basement Renovation
906 Magnetic Drive Toronto ON M3J 2C4
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

86%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2020 winner 2 timesBest of 2020winner 2 times

Reviews for Penguin Basements

Average customer rating:
8.9 10 (267 reviews)

Sort by

KPB
KPB
1 review Markham, ON
10/10

Basement renovations and full bathroom

We are very excited to finally have a completed basement. I was wanting to finish the basement since we moved into the house 9 years ago. We called a few other people for quotes last summer, but we weren't completely satisfied with the staff. We were impressed with the salesperson that sold us the basement specs last summer. He used a laser pointer and gave us the specs and ideas for the basement right away. We decided right then to go to with Penguin Basements for the contract. I would recommend that anyone who is interested in finishing their basement contact Penguin for a quote. You won't be disappointed. Special shout out to the project leader, Vince, for personally taking care of our needs and our issues.

Was this review helpful?
Company Response

Hi KPB, seems like it was initially posted on Penguin Condo, and we needed the rep at HomeStars to ensure it appeared in the right place. Thank you for your kind words and recommendation😃 Vince is one of our best. Enjoy your basement and happy holidays to you and the family from all of us at Penguin.

Private User
Private User
0 reviews Markham, ON
10/10

FIY Basement Reno

I went with Penguin basements because they offered the FIY, finish it yourself. This option is great for the do it yourselfers. All the trades were fantastic. A special shout out to the electrician for all the great suggestions and Vincent the site supervisor for making everything run so smoothly and every little detail was delivered.

Was this review helpful?
Company Response

We are really glad to hear about your experience. Thank you for the appreciation and good luck with your Basement Finish😀

Byron in Toronto
Byron in Toronto
1 review Cambridge, ON
2/10

Project # 1315 - would not recommend for secondary suite conversions

My project covered Oct 2019 to March 2020 (just close to lockdown). My take on this is similar as Owen Sound (review below). Everything seemed fine, The layout design was very good and that's one of the areas they really delivered, i would say Demolition, framing, painting as well. I understood that a secondary suite conversion is tougher job than simply doing some other renovation. Also, the fact that they can finance its a good thing.

At the end got a secondary suite that i can rent, but it really took me a lot of my time and my nerves to have it (and some of my work too), after having done a second renovation and comparing results, i would definitely not choose penguin basements if i had the chance to go back.

Here are the highlights:

- You'll sign a contract and get a quote before somebody goes to your place and understand what needs to be done, that was my error and i'll admit. Never allow that, ask your contractor to visit the place because a lot of things tends to be assumed and that in secondary suite projects that is not a good way to start. After this experience, i would dismiss any contractor that does that to me.
- Plumber did not re-connect an outdoor faucet that was existing to the water even though I repeatedly told him to and project manager as well. Now i have a faucet that I can't use.
- Plumber put a Tub faucet below the showerhead so close to the floor that it is practically useless, even though I asked that faucet to be places on another place (i told that to designer, project manager and when i saw the issue i told plumber, plumber said that he can't change that because that's how he normally does it).Thing is, i can't do much about it, it would cost me a ton of money to resolve and i have a tenant already.
- The size of the access door panel for main shut off valve is 8x8, you need 12x12 since the city needs to access water meter from time to time. When they cut through the drywall the size is actually he size of a cellphone when you put it in landscape, i had to remove that myself and install a 12x12 and do a bigger hole.
- I paid for a laundry installation on upper level, they put a drywall on the floor (if i were to put the laundry on that floor as is then drywall would have cracked), i told that to the project manager and he handed to me the vinyl plank for me to installation the floor (i hope you see the irony in that, i would fight this one but it seemed easier just to put it yourself).
- I don't know how many times the layout needed to be reviewed, whoever did the layout never came to the house and really nobody was there checking expect myself i guess.
- I felt like i was more project manager myself than then project manager sometimes. Some things could have been really wrong, fortunately for me i was living on the same house the renovation was taking place.
- I paid to have a faucet installed on the exterior, they did, but they forgot to properly close the hole they had to do for the pipe, i had to do that myself too (so, they literally left a faucet with a pipe hanged on a hold in which bugs could easily crawl there, not to mention water).
- I called for warranty (faucet on kitchen was with low pressure), i started an inquiry in august, ins september i was told properly how to fill a warranty claim and then in october they came (only when i mentioned that a tenant was coming and the fact that i was going to it myself and claim through "Small claims court").
- Electrician was not bad, but now i don't have electricity on one plug upstairs. I'm pretty sure i would not be covered for that bu
- There were situations in which i saw that things were not going right, i had go to all the way escalating because i was not being heard by the project manager. In those cases i thank CEO because he was able to get a solution for those issues, but it is really too exhausting having to do that all the time to get something that is not crazy. If you are with them and have this situations make sure you fight for what you believe is right for you and fight hard if you have to.
- Asbestos was removed in the basement, if you don't know asbestos is put in a separate bag since it is a hazardous material (i paid for removal). They leave it in since January on my house, when they left project manager promised he was going to have someone pick that up, he did not do that, then Covid hit and when we entered stage 3 i just though that was going t be removed but no. Followed up with project manager, his boss, no response at all. I had to call the CEO (again) and he solved the situation.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you for reaching out and sharing your experience. We’re sorry that your experience did not meet your expectations.

To be clear, we had been to the site, as we started with a Permit Set and we had pictures of the site as we went through the design options. With complicated scopes such as these, a single site visit might still require more evaluation, site meetings, engineering and this project did require that. It should be noted that other than the kitchen layout (added later) and the laundry addition (on the main floor) noted in the initial agreement, this project was on budget as presented. The additional work was reflected in 2.5% added to the contract that was signed in our office. This 2.5% included an engineer report, moving a hose bib, electrical and additional smoke detectors upstairs. Our clients that build these types of projects generally recognize that additional reviews are required, and we try and manage our customers expectations to let them know that a second suite conversation may be subject to these types of adjustments. During the substantial completion phase, there were indeed a few items that were identified, and Penguin addressed them at no additional charge as should be the case.

We have now received your short list of the items not previously noted, nor addressed at the substantial completion. Frankly, we were caught off guard, but we are more than happy to address any item in a reasonable manner. With respect to the kitchen faucet, the reason we serviced that right away was because it was the only item that we received a warranty claim on. We have a few projects in the area and came out the same week to address it.
Thank you for mentioning that the General Manager has been accessible and helpful in addressing any issues that needed attention. In terms of “fighting”, since receiving this review, the General Manager has connected with you, the client directly asking for an email with the items that you feel should be addressed. It was at this time, that you mentioned that you might be open to having us build another basement in the future and would consider changing your review depending on how we resolved some of their warranty issues. We don’t operate quite that way.

Shortly thereafter, Penguin received a schedule of $9,600 in charges that you would like addressed. Including $5,400 in project management. The reality is that we would still like to address the 3 items that should be addressed and have discussed a credit of $640 plus HST (work otherwise, completed including the out hose). Beyond that, we don’t respond to leverage on our reputation by committing more resources or applying more credits. This is also “part of the business” and we would rather have this bad review than submit to this form of negotiation. We believe reviews, good or bad should be used to constantly build a better company, period.

Ahmed Abdelfattah
Ahmed Abdelfattah
1 review Ottawa, ON
10/10

Amazing service for Penguin Basements

What to say ....
Everything was perfect from planning till sign off.
Chris is amazing project manager.
Guy the owner is perfect model of care person.
Moneeb the sales or Rodrigo the advisor ...
The teams came to do the work ...

Everything was more than perfect and finally price.
After study for almost 2 months, u ll not see price like this ...
You are the best guys

Was this review helpful?
Company Response

Hey Ahmed, thank you very much for the appreciation😃 We thrive to offer the best price with the best quality work. We've passed your kind words to our team. Enjoy your basement❤

pharris6102
pharris6102
2 reviews Whitchurch Stouffville, ON
10/10

Basement renovation

Penguin Basements has just completed our FIY basement and we are extremely impressed with the results. Vince, Roberto, Andrew and his team, Andres & Claudio, all were incredible. I wish I could recognize all that were involved. The professionalism, quality of work and customer service were nothing short of awesome.

We have a fair size basement and you would expect a few hurdles along the way, there were no big issues. This has definitely been our best contractor related experience!

Please pass along our gratitude to your staff and contractors on our behalf. You should be proud of the company you have built and the amazing team you have assembled.

Was this review helpful?
Company Response

Hi Pharris6102. It was our pleasure. We hope you'll share pictures of the final product😃 Your kind words will be passed to the team❤

Private User
Private User
Private User reviews Toronto, ON
9/10

Basement DIY

Penguin completed the project on time and made sure to stay in communication throughout the process. Vince was a great point of contact for our project. Looking forward to finishing the rest of the project ourselves.

Was this review helpful?
Company Response

We are really glad to hear about your FIY(Finish it yourself) project experience. Thank you and good luck with the finish😃

Private User
Private User
0 reviews Ottawa, ON
10/10

Basement

Great service. Great project manager. Vincent was patient, took the time to listen to us and was always available. He made the experience enjoyable.
Thank you for the professionalism and great quality work.

Leila and fathi
OTTAWA

Was this review helpful?
Company Response

Hey Leila and Fathi, thank you for the 10-star review❤ We strive for these all the time. We are so happy that you had a great experience. We will share this with Vince. Enjoy your basement😀

Private User
Private User
0 reviews Ottawa, ON
10/10

Basement

Very satisfied with our project manager Vince. He was always available for questions and to keep us informed of the process.

Was this review helpful?
Company Response

Vince is one of our best. Enjoy your basement.

Private User
Private User
0 reviews Ottawa, ON
10/10

Top Notch Basement Finishing

What an amazing experience from start to finish. From the day my wife and I started the process of looking for a company to take on our basement reno, Penguin Basements made the journey so simple but took the time and care to help us design our dream basement.

First step was with Matt, who helped us design our basement. He was so careful to collect our feedback and put our (sometimes vague) vision on to paper. He offered his recommendations, based on his experiences from other projects and suggested so many great ideas that helped bring it all together. Once we were done with that phase, they put the quote together in short order. I must have received quotes form six companies, and Penguin was by far the most reasonable (and competitive).

Next came the design phase where we worked with Rodrigo at their great design centre. He was very clear, and full of great suggestions making the process of selecting our finishes a very painless and enjoyable experience.

Then came the fun part. Project kickoff. From day 1, these guys worked so respectfully, carefully but at a good clip to make sure the disruption to our daily life was minimized as much as possible. They treated our home like it was their own, covering every surface to avoid any incidental damage, saying hello to my young son every day and offering our dog a nice pat on the head when he went to go see what all the commotion was about.

Every crew was as kind, respectful and skilled as the next. There was NEVER a point over the course of the project where I saw any task being done incorrectly or poorly. These guys know what they are doing. The framers, the electricians, the plumbers, the drywallers, the tapers, the painters, the flooring crew, the tilers and the cleaners were all top notch at what they do.

But without the foreman, it doesn’t all come together as smoothly as it did. Our foreman Vince was, simply put, the BEST at his job. It’s rare to see someone care about their job and their customers like Vince. Any time I had a concern or question, he was there. I tend to micromanage and I thought to myself that this guy is nuts for giving me his cell number so I could text him all the time. But every time i did, he answered extremely quickly and always took me seriously. He liaised with all his crews on my behalf and always knew how to deal with any situation that arose. His kindness and engaging nature makes him the ideal person for the job and I wish there were enough Vinces to be the foreman on every job.

All in all, my wife and I were nervous about undertaking such a huge project like this, but the month flew by and before we knew it, we were in our new basement watching movies and loving every minute down there.

Do yourself a favour and call Penguin if you’re thinking of finishing your basement. They’re the best at what they do.

Was this review helpful?
Company Response

Thank you for your kind words❤ Matt, Vince and Rodrigo will be really happy to see this. Enjoy your basement😉

Private User
Private User
Private User reviews Ottawa, ON
10/10

Basement project done perfectly

From start to finish, Penguin Basements were extremely professional, and customer communications was always quick and responsive. The crews that attended to each phase of the project were quick, diligent and conscientious. The whole project was done within the estimated timelines, and I particularly liked how the schedule could be followed online with its incremental changes due to evolving conditions and circumstances. Very happy I went with Penguin Basements!

Was this review helpful?
Company Response

Thank you for your positive review🙂 We are glad to see how it turned out. Have a great workout😉💪

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Penguin Basements

Penguin Basements is your full-service Basement Renovation Company.

Nothing beats a finished basement as a cost-effective way to add living space or rental income to your home in the Greater Toronto Region. Whether you need design, permits or a stunning build, be sure to call the Renomark certified contractor Penguin for a Free Estimate today.

You'll find hundreds of our satisfied customers all across Southern Ontario in the GTA, the Tri-Cities Area and the Greater Ottawa Area. Our experienced, trained professionals make it easy for Penguin Basements to stand behind every job we do. So, If there's a basement renovation in your future, contact Penguin Basements today, where 100% total satisfaction is guaranteed! Don't get scammed by fly-by-night operators, unrealistically low prices, too short build times or fake reviews. We invite you to visit us in person anytime.

• Basement Renovation Specialist
• Guaranteed Mold-Resistant Materials
• FREE In-Home Design & Estimate
• Easy Financing Available
• No Interest for 12 Months*
• Transferable Limited Lifetime Material Warranty
• 2-Year Comprehensive Warranty
• Exclusive Penguin Benefits

Be sure to check our one of our Basement Showcase Open House weekends where you can inspect our work up close and in person!

CATEGORIES
Basement Renovation
PRODUCTS
Fully finished basement design and build inclusive of Kitchens, Bathrooms and Custom features.
SERVICES
Basement renovations, basement waterproofing, foundation repair, crawl space encapsulation.
BRANDS
Penguin Family of Companies Penguin Basements Penguin Condo & Reno
STYLES
Classic, Country, Modern, Contemporary, Retro, Unique.
SPECIALITIES
Custom basement builds within your budget.
WEBSITE
http://www.basementscanada.com
YEAR ESTABLISHED
2011
NUMBER OF EMPLOYEES
120
LICENSES
Fully Licensed in every municipality we serve.
MEMBERSHIPS
BILD, RENOMARK
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
2-Year plus Limited Lifetime Material Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.