Audrey

I had Moe over a few years ago to install a new downspout to the middle level of the southeast (SE) side of my house to help with a downspout at the southwest (SW) side of the house that gets no sun and ices up during freezing/thawing periods. I was still having the issue so I called Gutter Patrol back. Mohamed came and assessed the gutters. He discovered the old SW gutter was split down the seam from being clogged with ice and recommended that it be removed instead of replacing. He removed and sealed the hole. The SE downspout that was installed a few years ago was then extended down to the ground and the gutters were re-sloped toward the new downspout which gets the sun. This was a lot of work as the gutters had to be adjusted on two sides of the house. I won't know if this will solve my problem until the spring. I know I can call back if any adjustments are needed. Pricing was fair for this latest work since it required quite some time to complete (remove old spout/patch hole, re-slope gutters and extend new spout to ground).

I had Scott over to complete a bunch of work (replace main water shutoff valve, replace poly-b leading to outside, replace outside hose bibs). He completed the work quickly and made it look easy. Although Scott was fast, it wasn't as if he was rushing. He just seemed really skilled. He took the time to look at the plumbing to the dishwasher and provided his opinion on whether it made sense to address right away or wait until renovations at a later date; we decided to wait. Glad we had Scott to complete the repairs we had accumulated over the years. It was easy to communicate with him over the phone/email and pricing was reasonable. We will contact Cuthbert Plumbing for any future projects and repairs.

Always a good experience with Arpi's. They have been the company I go to for furnace maintenance since they installed my parents' new furnace many years ago. They have handled all warranty related issues with the manufacturer. I have since had them replace the furnace in my own house. At my tuneup appointment this year, I asked about a duct in the basement which ices up on really cold days. The technician (Habte) took the time to look at the duct work and consulted with a senior tech over the phone to come up with a solution and quote for me to consider for a later date. I scheduled a few weeks later for the work to be done. The senior tech (Clayton) relocated the fresh air intake with a damper to prevent ice buildup in the future. He explained all the work done and left the area clean. No really cold days yet so I'm not sure if this has resolved the ice buildup issue. I have seen both Habte and Clayton at my parents' house over the years so it seems like some of the techs have been with the company for a while. Habte and Clayton are very knowledgeable and really seem to know the science relating to HVAC. It's good to see techs who take the time to educate homeowners and also seem to enjoy sharing knowledge in their field of expertise.

The Gutter Patrol recently installed an additional downspout at my residence. The work was done within days of my consultation and the cost was reasonable. Moe also found a leak in my existing gutter which he repaired at no additional cost. Although my job was small, he spent a lot of time explaining my options and answering my questions. My problem only occurs in winter weather so we won't know if it's resolved until next winter. Moe told me give him a call if there are any issues and he will come over to make any modifications. I feel a level of comfort knowing I can follow up at any time. Overall I'm very happy with the work and the level of service provided by The Gutter Patrol.