Arpi's Industries Ltd

Heating & Air Conditioning
6815 40 Street SE Calgary AB T2C 2W7
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94%

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Best of the Best '22 
Best of Award '22 winner 4 timesBest of the Best '22 Best of Award '22winner 4 times
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Reviews for Arpi's Industries Ltd

Average customer rating:
9.4 10 (573 reviews)

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Regan W. in Calgary
Regan W. in Calgary
8 reviews Calgary, AB
9/10

Poor Customer Service

*UPDATE*: Since writing this review and giving Arpi's a '2' for satisfaction and '3' for recommendation, I've since increased both ratings to a '4' and '5', respectively, based on the fact that an Arpi's customer service person called me the next business day and apologized numerous times for the error and poor service. He explained to me that the error shouldn't have occurred and that they use a call centre after hours who don't have access to their customer database for privacy reasons, which is why the agent wasn't privvy to my customer history. He also confirmed that I wouldn't have been charged if a technician was required. He assured me that someone will be speaking to Kelly about the error and to the call centre about how they address customers. Overall, I'm VERY satisfied with how quickly and directly Arpi's addressed my concerns and frustrations.

I bought a new Furnace and A/C from Arpi's last March (2021) and the service was excellent. However, the annual maintenance inspection this week did not go nearly as well.

I booked the annual maintenance inspection on the furnace, A/C, humidifier and hot water tank on June 4, 2022, as part of our VIP Platinum Loyalty Program. The maintenance seemed to go well (Kelly was nice, friendly and professional) until I had a shower the next morning and noticed there was no hot water. I called Arpi's and said it was certainly an error made by the technician since the hot water was working previous to the service call. The agent informed me that I would likely have to pay their after-hours rate of approx $185/hr for someone to come out to check it. I told her that was ridiculous given the maintenance call was free as part of our VIP program membership and it was their error. She said someone would call me to confirm but it was likely I'd have to pay that rate. She also confirmed that since Arpi's is closed on the weekends, the rate is higher since it's considered outside of their business hours. So, basically, since Arpi's chooses to close on the weekends, customers get penalized (!!), especially on Saturdays when many customers are off work and have time to dedicate to repair calls. I mentioned that if I called another business, most of which ARE open on Saturdays, that I'd get a lower price. She said that was likely. So, I said if a technician is needed and I'm going to be charged $185 b/c Arpi's chooses to close on the weekends (completely inconvenient for full-time working customers), then they'd lose my business and I'd go elsewhere.

The agent also treated me like I was a brand new customer. She asked for all my info and I said I was in their database since I spent over $12K last year on equipment and installation and I also pay $440 each year to be a member of the Platinum Program, but she said after-hours staff don't have access to the database. It made me feel like I was not a valued customer at all!

In the end, a technician was not needed. Kelly, the technician from the previous day, had turned down the water heater to low and never turned it back up before he left. Given that error, as well as finding out Arpi's charges increased rates on the weekends (unlike other businesses) and that I was not treated like a valued customer, I was quite angry and disappointed overall in the service provided.

Approximate cost of services:
$440.00
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Rick M. from Calgary
Rick M. from Calgary
6 reviews Calgary, AB
10/10

Two new residential A/C Units

The installation was done on budget and on time as scheduled. Ross and Drew did a great job and were efficient, personable, polite and thorough. The jobsite was left very clean and tidy after the work was completed. Overall, an excellent job.

Approximate cost of services:
$14,000.00
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Company Response

Hi Rick. Thank you so much for sharing your experience with Arpi's. We are glad to see that our team met all of your expectations, and you were happy with the installations of your air conditioning units. We will share your comments with Ross and Drew. Thank you again and we look forward to serving you in the future. Cindy, Team Arpi's.

Private User
Private User
Private User reviews Calgary, AB
10/10

Great sales person and install crew

Great crew, Robert was very prompt and helpful and worked with us on some re-scheduling. Gord and John on the install crew were very helpful and cleaned up the site well. Very pleased overall.

Approximate cost of services:
$13,500.00
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Company Response

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with Arpi’s.
We look forward to working with you again in the future!

Harsh in Calgary
Harsh in Calgary
0 reviews Calgary, AB
9/10

Poly-B and Bathroom Plumbing

The replacement of Poly-B pipes for our home and plumbing for our basement bathroom was done on budget and on time as scheduled. Jordan, Jeremy and his team did a great job and were efficient, personable, and thorough. The jobsite was left very clean and tidy after the work was completed. Overall, an excellent job.

Approximate cost of services:
$1,000.00
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Company Response

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with Arpi’s.
We look forward to working with you again in the future!

Wilson
Wilson
0 reviews Calgary, AB
10/10

Quick response to no furnace heat!

Quick response to no heat, repair completed within 2 hours of calling this morning. Replaced igniter that was bad this morning, plus collector box that was planned for spring maintenance visit.

Approximate cost of services:
$300.00
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Company Response

Thank you very much for taking the time to provide this feedback. Glad we were able to make the appropriate repairs in a timely manner. We look forward to working for you in the future. Cindy, Team Arpi's.

Ways
Ways
2 reviews Calgary, AB
10/10

Furnace Tune Up

Due to the nice spring time weather, Vanessa was able to be booked and arrived the same day. Her knowledge and understanding of our Carrrier product was fantastic! I learned some things. We anticipate a follow up service call in the fall to complete her recommendations. Highly recommend.
Long time customer!
N

Approximate cost of services:
$240.00
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Company Response

Thank you for taking the time to share your experience with Arpi's. We are glad to see that Vanessa took good care of you. We look forward to working for you in the future. Cindy, Team Arpi's.

Gord S.
Gord S.
1 review Calgary, AB
10/10

Annual Furnace and Humidifier Service

Seth did a very thorough job of the service call today. He explained modifications to the humidifier set-up, and new thermostat settings.

Approximate cost of services:
$168.00
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Company Response

Hi Gord, Thank you so much for your kind words. We really appreciate you taking the time to share your experience with Arpi’s.
We look forward to working with you again in the future!

Brenda
Brenda
0 reviews Calgary, AB
10/10

Annual Furnace Maintenance

James serviced my furnace today, answered my questions & offered advice. He was professional, efficient and friendly.
Always great service with this company and I would definitely recommend Arpis!

Approximate cost of services:
$250.00
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Company Response

Hi Brenda, Thank you so much for your kind words. We really appreciate you taking the time to share your experience with Arpi’s.
We look forward to working with you again in the future!

IanC in Calgary
IanC in Calgary
0 reviews Calgary, AB
10/10

Furnace Replacement and New A/C

Dennis did the initial quote. He took his time and answered all my questions to ensure that we ended up with the correct equipment for our situation.

Branden and Reggie installed 2 replacement furnaces and 2 new A/C units. Very pleased with their work - efficient and tidy. Very professional and a pleasure to interact with. Answered any questions I had and went out of their way to accommodate any requests that I had. Great representatives of Arpi's. Very pleased with the install job.

Yes I would recommend

Approximate cost of services:
$1.00
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Company Response

Hi Ian, Thank you so much for your kind words. We really appreciate you taking the time to share your experience with Arpi’s.
We look forward to working with you again in the future!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Arpi's Industries Ltd

Why Choose Arpi's?

QUALIFIED TECHNICIANS
It’s always been about doing it right and that means we don’t cut corners on quality. Our technicians are certified journeyman and our team doesn’t work on commissions so you won’t be dealing with high pressure sales. With almost 60 years of being a Plumbing & HVAC contractor in Calgary, our core team of long-time staff have incredible plumbing, heating, ventilating and cooling expertise. Arpi’s is constantly hiring the best Plumbing & HVAC talent in Alberta to work for our clients. See what our customers are saying about us!

OUR PROMISE TO DO IT RIGHT!
Quality craftsmanship every time. There is a reason we’ve been a trusted Plumbing & HVAC company for almost 60 years in the Calgary region! We’ve installed over 100,000 furnaces for Calgarians and are in 100 homes daily servicing customers like you. Your satisfaction is our top priority. We’re thorough, detailed and our technicians are trained to ensure nothing gets past us… committed to doing the job right always.

BEST PRICE GUARANTEE
We don’t just guarantee home comfort, we guarantee the best price! Find a better price? Our apples to apples best price guarantee means we will beat any competitor pricing.

FLEXIBLE AND COMPETITIVE FINANCING OPTIONS
We make it easy for you to upgrade to a new energy efficient Plumbing & HVAC system for your home, with several options of financing available to you, some with no payments required for up to 12 months after your new equipment is installed. Call us and find out how we can help you upgrade your home comfort system, or get approved for financing online today!

BEST WARRANTIES AVAILABLE
With up to 12 years furnace and air conditioner parts and labour warranties available on residential installed equipment, you can rest worry free knowing your equipment is covered should the unexpected repair arise. Learn more about our Labour Guarantee as well as our Equipment Warranty!

24/7 365 EMERGENCY SERVICE
With the best warranties available, you can also rely on Calgary's best service team, available 24 hours a day 365 days a year. Be it furnaces, air-conditioning, boilers, humidifiers, electronic air cleaners, plumbing, gas fitting, hot water tanks or duct cleaning - we are just a phone call away for 24 hour emergency repairs fixed right guaranteed.

ARPI'S CARE GUARANTEE & COVID PROTOCOLS!
We guarantee to treat your home as if it were our own. We lay down floor coverings to protect your floors in all work and traffic areas when installing your new energy efficient comfort system and completely clean our work areas when we are done. Our qualified technicians will do a full system review and explanation with you, ensuring your complete satisfaction before we leave your home.

CATEGORIES
Heating & Air Conditioning, Plumbing, and Duct Cleaning
PRODUCTS
heat pumps, solar air conditioning, furnaces, boilers, air purifying equipment, UV lights, energy efficient air conditioners, electronic air cleaners, heat recovery ventilators (HRVs), hot water tanks, tankless or on-demand hot water heaters, humidifiers, smart thermostats and the list goes on...
SERVICES
Plumbing, Heating, Air-conditioning, Boilers, Hot water tanks, Tankless water heaters, Sheet Metal, Ventilation and Duct cleaning.
BRANDS
Lennox, Goodman, Trane, IBC Boilers, Navien, Rheem, Honeywell, Ecobee, White Rodgers, General-aire...we service all makes and brands of equipment!
SPECIALITIES
Plumbing, Heating, Air Conditioning, Boilers, Ventilation, Hot Water Tanks and Tankless water heaters.
WEBSITE
http://www.arpis.com
YEAR ESTABLISHED
1963
NUMBER OF EMPLOYEES
100
PAYMENT METHOD
Visa, Master Card, Debit Card, Cheque.
MEMBERSHIPS
Better Business Bureau, Calgary Construction Association, Canadian Home Builders' Association - Calg
LIABILITY INSURANCE
Yes
DIPLOMAS
SAIT
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1-10 YEARS PARTS AND LABOR
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