terry in Belle river

No hot water for rental. Called on Sunday @ Noon. Told no work done on Sunday so appointment made for Monday between 10-2pm. At 1:50pm I CALL THEM & am told technician won't be there until at least 3pm. Again, no coutersy call, let alone not showing up on time. Service reps give me hollow apologies & I reshedule because I have to go to work after wasting a day. So Reliance...with door to door hot water renters pressuring your business..where is yur customer service you tout?? What is my wasted day worth? I try for some satisfaction on phone but they act like it is just another pest customer. Am looking into buying my own tank now.