Years of dealing with Reliance has never produced satisfactory results. Hard to schedule techs, tardy techs, and gross incompetence. Now I know I can add shady up-sellers to the list as well. Routine call with my home losing warm air but still having hot water. Tech comes by unannounced (supposed to call 1 hr prior to arrival as I mentioned on the phone to ensure I'm home), didn't even open up/look at unit, was 100% convinced it was my owned air handler that was at fault and not the water boiler that I rent from them. Didn't even bother to try to fix the problem (more on this later). A 10 minute visit with laughable troubleshooting/diagnosis turned into an immediate upsell for Reliance's "better" air handlers. Set up a sales guy to come to my place, offered me a great "deal" of $100 a month for 7 years for a unit that is valued at $4500. So a 5-10 minute tech visit turned into $8.4k over 7 years for an air handler I wasn't even convinced was broken. When I asked what happens if I pay for the Reliance air handler and the problem isn't fixed? The sales guy changed the subject 3 times. Felt kind of shady given how hard they were pushing this so I called several local HVAC contractors to take a look for multiple opinions, and paid out of pocket for these mind you. None of the people who came by (three total) said it was the air handler -- it did its job, feeding air into the system. The air was just cold, and that is my boiler. None opened the boiler because it was Reliance's unit, but each laughed at my story and say they've heard it a thousand times. Turns out all they had to do was reset the unit for the hot air to come back (at least temporarily) until Reliance fixes whatever the problem is in their unit. Laughable that Reliance techs can't do even the most basic of troubleshooting on their own units. But not surprised. So Reliance, train your techs, and stop your shady practices and money gouging of customers. I am getting out of this contract ASAP and saying bye to your garbage. Good riddance.
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- Company Response
Hi Michael, I am very sorry to hear about this experience. If you require further assistance please feel free to email me. firstname.lastname@example.org ~Jessica