Reviews

3/10

Years of dealing with Reliance has never produced satisfactory results. Hard to schedule techs, tardy techs, and gross incompetence. Now I know I can add shady up-sellers to the list as well. Routine call with my home losing warm air but still having hot water. Tech comes by unannounced (supposed to call 1 hr prior to arrival as I mentioned on the phone to ensure I'm home), didn't even open up/look at unit, was 100% convinced it was my owned air handler that was at fault and not the water boiler that I rent from them. Didn't even bother to try to fix the problem (more on this later). A 10 minute visit with laughable troubleshooting/diagnosis turned into an immediate upsell for Reliance's "better" air handlers. Set up a sales guy to come to my place, offered me a great "deal" of $100 a month for 7 years for a unit that is valued at $4500. So a 5-10 minute tech visit turned into $8.4k over 7 years for an air handler I wasn't even convinced was broken. When I asked what happens if I pay for the Reliance air handler and the problem isn't fixed? The sales guy changed the subject 3 times. Felt kind of shady given how hard they were pushing this so I called several local HVAC contractors to take a look for multiple opinions, and paid out of pocket for these mind you. None of the people who came by (three total) said it was the air handler -- it did its job, feeding air into the system. The air was just cold, and that is my boiler. None opened the boiler because it was Reliance's unit, but each laughed at my story and say they've heard it a thousand times. Turns out all they had to do was reset the unit for the hot air to come back (at least temporarily) until Reliance fixes whatever the problem is in their unit. Laughable that Reliance techs can't do even the most basic of troubleshooting on their own units. But not surprised. So Reliance, train your techs, and stop your shady practices and money gouging of customers. I am getting out of this contract ASAP and saying bye to your garbage. Good riddance.

Approximate cost of services:
$0.00
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Company Response

Hi Michael, I am very sorry to hear about this experience. If you require further assistance please feel free to email me. jdeboo@reliancecomfort.com ~Jessica

10/10

Went through through several back and forths with my current rental company who tried to up sell me into a rental water handler (currently own mine) without properly diagnosing the issues behind why I was getting no warm air but still getting hot water. Wasn't convinced due to how pushy they were and the outrageous "deal" they offered me to fix something I wasn't even sure was broken, I decided to get a second opinion from Craig and David after reading good things here. David came within 3 hours on a short notice, diagnosed and fixed the issue within 5 minutes, stayed to see that it's still working, and gave some very good tips about how to keep the unit functional until my current rental company comes fix their own water boiler. Definitely brought me some relief to have some warm air in this time of year. I will definitely recommend Four Season Comfort, and will be back in the future to get an installed unit from these guys once I'm over and done with this inherited contract.

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10/10

Took to Twitter after some period of frustration with replacing some parts in a non-functioning water boiler that I rent. Was quickly contacted and scheduled for a tech visit on the same day. Was in contact with Reliance constantly over the next 3 days as they scheduled 2 more tech visits for diagnosis and part replacement. Very satisfied with the level of communication and the professionalism by the tech. Thank you, Caitlin and Carl for your help in getting my home heated again! As a last word, I would hope that the standard call-center would be as helpful on a regular basis, as I had to endure some months of being ignored before I took to Twitter.

Approximate cost of services:
$0.00
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Company Response

Thank you for your review and your feedback! -Haley