My old furnace and air conditioner needed replacement. After research, I decided to try Craig's company. Having technical background, I tried to figure out the best solution and after reading basics about furnace and AC types, capacities etc. asked Greg millions of questions. He answered with great level of detail and patience suggesting several options. Mike (technician) came to make measurements and also was very professional, polite and patient answering all questions.
When installation time was arranged, the crew (Mike and Al) came on time. They put rags on the floor to prevent scratching, removed old and installed a new furnace. They also connected Google thermostat I bought. Craig followed up several days asking how everything is performing. Couple days later the crew was back for air conditioner installation because they had to wait until the snow melts. They removed old AC, levelled the base with gravel, put an anti-vibration pad and installed the new one on top. Both furnace and AC soldering, electrical connections and metal work on plenum looks very clean. Also Craig called after saying that in the summer he would send a technician to check the pressure in AC piping.
Overall, I'm very happy with the experience. Working with Craig's team gives confidence the job is well done.