Furnace broke (-20c weather), called up Bobby early morning (seems like a nice guy when talking on the phone) and made an appointment for 5pm. Calls me around 5pm tells me he's backed up and to call someone else (who can I find at 5pm to come the same day?), tells me he'll 'keep me in a loop'. Texts me around 9pm that he won't come and that's it, no follow up the next day or anything.
Firstly, we would like to apologize for not being able to make it out to your home that same day. I understand your frustration, especially during these cold months. Unfortunately, in a time where everyone is suffering as a result of this weather, operating as usual is quite hard.
We ask for your understanding considering the fact that Bobby personally called you multiple times throughout the day to keep you informed and also even attempted to troubleshoot the furnace through the phone free of charge as a common curtesy since we were the installers. He did not by any means leave you in the dark and continuously kept you informed throughout the day. He even advised you earlier in the day to call another company as there are 24h services for emergency no heat calls because he suspected a delay in being able to make it to your home in time.
Once again, we thank you for your consideration.
The Management Team.
Great attitude, great work ethics, very knowledgeable, pleasant to deal with. Backyard light wasnt working and Yobert fixed it in no time. After that he found more issues in the house and fixed them as well. Exceeded my expectations, thanks Yobert.
I appreciate your kind words! I'm always looking out for my clients' best interest! Please feel free to contact me any time!
Kan Do Electric
Kyle did re-piping work for my kitchen sink and water heater adjustment. He did an amazing job and I really like that he is upfront and honest. I'll be definitely calling him again when i need more work done.
Horia did an amazing job installing the door. He pays attention to the details, does not rush and likes to keep environment that he works in very clean. A+++ service
It was a pleasure to work for you Denis! And it's always good to have a door from the house to the garage, and with the stairs that I build there it ended up very nice!
The best part is that I already gave you a quote for two more jobs! You are a good customer
It was very easy to deal with Mike who did an amazing job changing old carpet to the new one. Would definitely recommend him to others!
Thank you for your time and this kind review. Always working to make our clients happy. Thank you, and enjoy the new carpet