I have used High Efficiency in purchasing a brand new furnace a year ago and was really pleased with their service. Recently, on the hottest day of the summer my AC Broke down and I called them to repair it. I knew they would be really busy doing service calls but they squeezed me in and within an hour it was fixed. They could have pushed me to the next day but Harry came right away to fix it. I highly recommend them and Harry is one of the best I have seen with regards to service.

Furnace was getting old, but AC was not. Both were having troubles. Original installer did not inspire confidence, so we asked High Efficiency to take a look. Jason was awesome, Frank, and clear with his recommendations. So a year later, we asked Charton for a quote on replacing the whole system. The dollars, plus rebate, were Ok, so green light. Freddy took longer than expected to install, but that is because Freddy takes the time to make everything PERFECT. Happy, cool customer :)

We got a new Carrier AC and furnace last month. We dealt with Charton of High Efficiency. He was very responsive to our inquiries and dealt with us in a helpful way. The installers were very competent and efficient. The equipment is working well and we are happy with the whole process.

We found water leaking from the air duct above the furnace when the air-con was on. I called Mr. Ting who explained to me the possible causes of the leaking and suggested to let their technician to come and check on it. The company was very efficient and arranged a technician to come on the same day during this peak season, which I do appreciate it.
The technician is pleasant, knowledgeable and patient. He ran up and down a few times from the basement to the outside to check the air-con carefully. He explained to us what the problem was after inspection. When I asked him questions on the operation of the air-con and the furnace, he explained to us clearly in details so that I understand more how to operate the air-con and the furnace properly. I would recommend this company to home owners who needs services/installation of air-cons/furnaces.

Harry was very quick to show up when I had a problem with my air conditioning unit. He was very professional and inspected everything to source out the exact problem. Harry honoured our warranty with no questions. Overall I’m very pleased with the service of this company.

Efficient, knowledgeable service and recommendations from Jay. Will hire again! He communicated very clearly and took care of the clogged pipe quickly. Then he did an overall check and recommended a specific filter.

Charton and his colleagues at HEC were incredibly quick to respond when our central AC unit broke down during a heatwave, and gave us an excellent set of options to choose from that suited our needs and our budget. Fast, highly professional and able to help us make a smart and informed decision about what we needed for our home, HEC was a great choice for us, and a company that I would highly recommend.

I contacted Charton for my AC and Furnace replacement. He was able to give me recommendation on two systems during the 1st visit to my house. A few days later, we settled on one system and the final quote. He was very professional and answered all my questions. His insight into which AC unit to choose was very helpful and he was able to save me money by picking the right Unit for my home instead of upgrading to a Unit that I wouldn't need. He came back to check on the system after the installation. Thank you Charton!

High Efficiency installed AC & Furnace at my residence couple of years ago. I was really impressed to see the quality of service by Sales Rep Charton and the installers.
Now when I needed the AC at my office, I immediately called them and service was great again. GOOD JOB DONE !

Very professional, knowledgeable, keeping the place clean. Not only that he gives good advice and get the job done just his own place. Sure will recommend to everyone. Peace of mind.