Reviews

10/10

Master bathroom tub was slow to drain. Had a leak from the ceiling. Malcolm gave a step by step plan on how to figure out the leak. Replaced a few items but leak was still there. Last resort was remove part of ceiling. Malcolm found the issue. A crack in the trap was causing the leak. Installed a new one, the leak is now gone. He also replaced our kitchen faucet. Malcolm is very knowledgeable and kind. He explained every step he was taking. My husband and I knew we were in very capable hands. We will definitely be having Malcolm back to the house for any of our future plumbing needs.!!

Approximate cost of services:
$650.00
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Company Response

Dear Steph P,

Thank you for your detailed review. We're thrilled to hear that Malcolm was able to resolve the issues with your master bathroom tub and ceiling leak. It's great to know that his step-by-step approach, expertise, and clear communication made you feel confident in the work being done. We're also glad he could assist with replacing your kitchen faucet. Your kind words about Malcolm's knowledge and kindness are much appreciated. We look forward to assisting you with any future plumbing needs.

Best regards,
The Orella Group Team

10/10

1) Same day response from initial request 2) Online web quotation was simple and quick 3) Yuri arrived on time and very professional 4) He answered any questions we had plus gave additional advice 5) The 45+ paged detailed report was emailed the day after inspection (a Sunday) OVERALL we are very satisfied with Yuri and would happily recommend him to others

Approximate cost of services:
$450.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Steph, thank you very much for your review and for the highest rating of my service. It was an utmost pleasure to meet you and your husband and provide a quality home inspection for your 1 year old home. Great service to our customers and their complete satisfaction is our top priority. Thank you for choosing us!