tarekahf

I'm editing this review as the manager in charge reached out to me to review the situation and take necessary action. I will uofate this review accordingly. Thanks for the prompt reply. ----- I've been a client for Reliance for more than 2.5 years and paying monthly subscription since then. They have very confusing rules about what is covered and what is not covered. I was told that if there is a leak in a pipe which is behind drywall I have to make sure it is uncovered to allow the plumber to do the repair job. They did, however, solve a couple of drain blockage problems which I could have taken care of myself. I scheduled an appointment and I arranged to cut the drywall in two place on scheduled date for the plumber to do the repair job. I waited from 8am 1pm and no one showed up. I called reliance 3 times and they confirmed that everything is in order. The 4th time I called, they told me the plumber called me and arrived at my house, and no one replied. This is not true. I am completely unsatisfied about the company plumbing services and the confusing rules which can be interpreted differently by different persons.

I wanted to install a new A/C since the existing one stopped working properly. I was in contact with Lina @ Reliance, and she did a great job. She took the effort and was patient with me to explain all the details. She helped me make the right choice. I got the rebate for the A/C as well as for the smart thermostat. Now, after several weeks, the A/C is working fine, and the rebate (value C$500) is in process. Also, their monthly plan for A/C & furnace maintenance is really good.

So far, I am very satisfied with the company response. I am working with Alissa and she is very cooperative and patient. After the first visit is done, I didn't see any signs of work done. I called Alissa and provided her my feedback, and requested her to find ways to let me see progress. She acknowledged the situation as she understood that I am new to this. I sent her pictures and she replied and explained to me how to find out the traces of work done. See attached photo as an example of fertilization. She even spent the effort the highlight the area, and sent me detailed email with instructions what to do to get best results. This is still work-in-progress. The grass is not growing as it should, weak and thin, and there are lots of weeds. I will update my review at the end of the service. Tarek

Brayden provided me a good quote and offer to pay at the end of the month. He insisted in cutting once or twice per week, and din't want to respond to my request to delay until I see consistent growth with the lawn so that I can get real value for the money paid. The last service was scheduled on Thursday and no one showed up. I checked with Brayden and he said they will come on Friday. I requested him to skip this time, as the Lawn in bad condition, lots of weeds, and it is not yet grown to extent that needs cutting, but he insisted. So, I came on Monday evening, and I checked the backyard, and I could say that either the service was not done, or it was done very poorly (quickly). Brayden insisted that it was done. I sent him pictures immediately (aprox 3.5 days after it was done as per Brayden), and from the pictures, it is clear that there is no sign of cutting, or it was done very quickly. See the pictures added. You can see there are lots of weeds, and very little grass. I am not happy with the last service done, nor with the customer service. I request a refund or redo to service when the lawn needs cutting. Tarek