Parm in Kitchener

Called an left a message and later followed up and spoke to Melina. I called again and finally was able to speak to a customer service agent who advised me that it was not his dept and he will transfer me. I explained that I called previously and he took the time to expalain a procedure to disarm the key pad but IU would have to call back to re- activate. I called later and was fortunate to speak to Melinda and she was very hepful and resolved the concern. I recall speaking to her 2 yrs ago and again she resolved my concern. Thanks very much Melinda !!!

I scheduled a maintenance for my furnace and the technician Munir called to notify us that he is on his way and arrived in a timely manner. He was very professional, courteous and friendly. He did a detailed job and explained his findings and provided a copy of a report.