Reviews

10/10

We had a litter of skunks under our shed, but waited until they were weaned and quite independent before we called the 911 pros. Justin and his crew, Kenny and Steve, worked fast and cleanly. They took care of the skunk problem by locking them out of (but not in) their den, and secured the foundation of the shed with strong wire meshing. Also, they removed the remainders of a birds nest under the soffit, and secured it to prevent further attempts to nest there. Kenny and Steve were extremely careful with my plants, and left the site looking neat and clean. Much more reasonable than other companies I had contacted! Lovely people too! I can only recommend them highly.

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10/10

Glenwood did a large job for us in the early spring this year - removed 7 trees (one was a large ash), removed 2 large dead branches from another tree and cleaned our big oak tree. Although Luke and his team did an amazing job, they missed several dead branches the first time round, since it was early spring and the oak was still without leaves. We called Glenwood and they scheduled a second appointment. The tree looks clean and majestic; the work was done very professionally; cost was reasonable; clean-up was thorough, and the crew was polite and obliging. Upon our request, they cut several pieces of tree trunk to size and also left us some of the crushed wood chips for mulch. In a few years, when the oak needs a "manicure" again, it will definitely be Glenwood we'll call in for the job!

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Company Response

Hi Maria,
Thank you very much for your review of our service. Our crews love it when they get a chance to use their skills to enhance the beauty of mature trees. If only we had the before & after pictures! We look forward to working for you again.
Sincerely,
Nikki

3/10

On May 26, Ryan and Phil refinished our bathtub and replaced the drain, supplied by us. The job was done quickly, and the new finish looks shiny, apart from some inclusions that look and feel like sharp thorns when one sits in the tub. There aren't many, but they are sharp. I saw some of these inclusions immediately after the job was done, but was told that they ould settle during the drying process. They didn't. I phoned Ryan and asked him to fix this problem (I have grandchildren whose young skin gets scratched from these sharp inclusions). I was told to wet-sand them out myself, and Ryan would come one day to polish over my sanding, if he happened to be in the area. I have never heard fom the company again, and I certainly don't feel confident to sand the surface myself. The finish, apart from the inclusions is good, the technicians were friendly and worked fast, follow-up is non-existent. Pity!

1 of 1 people found this review helpful.
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Company Response

Hi Maria, thank you for your review. As explained to you over the phone when you called, a small particle here and there is unavoidable because we are not spraying in a controlled environment like a spray booth. In the care instructions provided it also explains that the coating takes 3 months to reach full cure and that any particle should work out of the coating within this time. You ve called once about the issue after the job was completed and never called again until this review. You never gave us the opportunity to come back and buff the tub. You have not attempted to contact us by phone or email. If you would like to contact us about this issue we would be more then happy to come and buff the tub for you. If you have any questions please feel free to contact us at any time.

Update August 1st 2017
Since we have received this review from Maria, we have attempted to reach out to her via email and phone to set up a time to buff and polish her tub. She has not responded to us. We are very confused as to why she would not want her tub buffed when she is claiming these inclusions are sharp. We are more than happy to return to buff your tub at no cost to you Maria. The buffing will make it perfectly smooth with no inclusions. As we stated before, all refinishing work, no matter who completes the job, will have minor dust particles, as we are not spraying in a booth. We absolutely stand behind our jobs and do not run away from customers when there is an issue. If you would like your tub buffed please respond to our email or return our phone call and we will setup a time to complete the buffing.


First Review

10/10

Not only was Mark's estimate the lowest we received, he was also able to complete the job much sooner than the other companies we approached. The work was completed quickly and to our specifications (color and texture), carefully, expertly, and cleanly - no mess left behind. Mark proved himself knowledgeable and experienced, not only with stucco, but also other aspects our building required, such as waterproofing. He also supplied and installed a third step to our side entrance, which looks great now and improved safety. We can recommend Mark and his crew without reservation. Thank you, Mark - our house looks wonderful now!

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10/10

We wanted to lay new carpet in the family room of our recently acquired house. Once the carpet was removed, moldy spots were visible along the baseboards. We called several mold inspection and removal companies of which one was not available to take the call, one could only schedule an inspection a week hence and advised a preliminary air-quality test from another company in the meantime (for around $1000.00), and the Mold Guy, who was available for an inspection the next day, although he had to come from the other end of the GTA to reach us. We were relieved to learn that the mold in our house was non-toxic, and the spread small enough for us to deal with it ourselves. After a thorough inspection, Ross educated us on the kind of mold we experienced, the way to remove it, and how to prevent future occurrence. Knowledge and integrity don't often come at this price - thank you, Ross!

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Company Response

Hello Maria, Thanks very much for an outstanding review. We always take an integrity first approach when it comes to mold detection and mould removal. We are so very grateful that you called us! Thank you Maria. Kay, Ross & Brittany!