Reviews

10/10

The door was fixed very quickly The gentleman was very pleasant and efficient and gave us advice about possibilities for replacing the door with a new very basic door that would function well but not have fancy features which is what we are interested in.

Approximate cost of services:
$200.00
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Company Response

Thank you very much for this great review Diane.At DODDS every customer has their own unique tastes and needs and we listen with great care and respect to your unique requirements.

0/10

When am I going to learn? Read the reviews before shopping! I do this for services but still have not learned to do it for a retailer. Lesson learned (again). We purchased 8 dining room chairs at least 2 months ago. We were told delivery would be 3-4 weeks. After 2 weeks we were called to say that the chairs were 'back ordered'. We asked why we were not told this at the time of the order. Of course they blamed the mistake on the manufacturer. They were going to be delivered at the end of June. Well into July I had to call to find out what the 'f' was happening with the chairs. Of course they would be delivered in another few weeks.....as if I trusted their word at that point. I detest retailers who are anxious to sell and get your money but are not anxious to deliver. At this point I was dealing with Robert, the manager. He was belligerent, obnoxious and rude. I asked that the chairs be assembled and delivered to my home, free of charge as compensation for the inconvenience and frustration. We had been without any dining room chairs for more than a month (counting on their delivery when promised). Of course, Robert, who does not understand good customer service, refused! When will these people learn that satisfied customers will come back! So the order was cancelled, we received a refund and have now purchased nicer chairs, for a lower price and will have them delivered this week. Thank you Robert. You did us a really big favour. This is a letter that my husband sent to Robert, which I think was very civil...not Robert's response. Please read on. Dear Bonnie, Let me introduce myself - I am Dr Robert Kerbel, Diane's husband. Diane has her point of view, you have yours. Fair enough. But when disputes of this sort happen one of the things one can now do is try and get an idea of the general quality and honesty of the service of a business by looking up online reviews. Now I know, as a cancer research scientist, these reviews can be selective and biased on occasion - you do not simply go by a few reviews, but look at the broad landscape. After our experience that is what I did and clearly, in retrospect, I should have done it beforehand. if I had done so, we would not have decided to visit your showroom. In short, while there are some positive reviews, the majority are terribly negative as are your average ratings. Three out of ten? How humiliating. And your response to these reviews is to say the posters are all ignorant. How Donald Trump! Another thing you can do is look up the reviews of various competitor businesses that sell chairs. It is a small sample size, but here is what I have found so far: ElteMarket, 4 stars out of 5; Shelter, 10 out of 10; Morba, 4.5/5 (BlogTO) and 5/5 (Facebook) Calligaris, 5/5 (Blog,TO) 5/5 Facebook) Stylegarage, 4 stars out of 5 If I keep searching I am sure I will eventually find a business that has a very low rating similar or worse than Chairsource. But I do not have the time. I have no doubt, Bonnie, of the sincerity of your comment that the TEAM treats all customers with respect and dignity - when they first come in the store and represent a potential sale. It is when problems arise later, as happened in our case, and with many others, that the true test of how customers are treated becomes evident. And in this case the evidence is clear - the online reviews and ratings of Chairsource are likely depressingly truthful and accurate. Yours sincerely, Bob Kerbel This is Robert's response. Just what you would expect. Bob Let’s cut the crap. Our reason behind not taking on line reviews seriously stems from this. On line companies request monthly fees from us to “ handle our account” which in lament terms means that if I pay them a monthly fee they publish the dozens of positive reviews that I know were in fact submitted and not posted and as well will be more discriminating in the negative reviews published…I refuse to pay these extortion fees and as such receive a 3 out of ten from terrible on line sites. I really do not care what you think of our store as despite my best efforts to have a civil conversation with your wife on several occasions, she insisted on being belligerent, rude, yelling and finally slamming the phone down in my ear mid conversation ( not how civilized adults converse ). I wish there was a site where we could rate our clients as your wife would be a 2 out of 10 at best. Regardless, you are not the type of client we want and if on line reviews are so important feel free to write one…Our clientele does not frequent these sites so I stand by my comments. Maybe in the future instead of judging my business you can judge your wife’s deplorable behavior when all I was doing was giving her a status and offering free assembly on the least expensive chair we have in the entire showroom. I will no longer respond nor will any staff as your emails will all go to junk where they belong. By the way…I love Trump. Judge for yourselves folks. Who do you think has more credibility?

Approximate cost of services:
$2,500.00
4 of 4 people found this review helpful.
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Company Response

Diane did indeed purchase chairs from us on May 13th 2017 and did receive a phone call explaining that they were out of stock at my suppliers and would be arriving in about 4-5 weeks. This is not Chair Source being rude but the contrary. I offered to include some assembly free of charge that would normally cost $160 for 8 chairs but that was unacceptable to her. I called her this week to let her know that the items were still in transit and would be here in about 10 days when I was confronted by screaming, demands for compensation, swearing and finally a hang up. Suppliers occasionally have back orders and all we can do is let the clients know...she was given several opportunities to re select or cancel but chose to wait instead. I do also want to point out that this client has a similar battle with another furniture store that also received a poor review so once again all I ask is that you please take these with a grain of salt and give the response the same weight as the review. Now that she has edited the response to post emails this is what I was sent from her:

"Of course you do! You're both losers!!!! ",
"And you're just an asshole and a moron!
"You must be ffing kidding.
After waiting for 2 months you think I"m going to start all over again!!! I will accept the chairs and then trash you on social media. If you were willing to absorb the cost of assembly and delivery I would let it go. But without this compensation I will wait until we receive the chairs and then tell the world what awful service we have received from you. There are consequences to all of our actions. Most of the time I receive incredible service but occasionally I don't and I tell the world about these awful experiences.

**Note to all consumers. Please take into account, when on sites like these, that Chair Source services over 2500 clients a year and has been doing so for over 20 years with only this handful of disgruntled clients. We have a beautiful showroom with helpful experienced staff. I have had dozens of clients attempt to post positive reviews but unless I pay HomeStars a monthly "account management fee", they are NEVER posted. This is how they extort monies from honest businesses. Please do not support this site by posting or visiting them on line.

10/10

Dee, Cameron and crew did a great job painting the entire interior of our home. Dee was helpful in suggesting colour choices. Cameron and crew were very pleasant to have around and did very high quality work, cleaning up after each day. They would definitely be our choice for any future painting jobs.

Approximate cost of services:
$8,000.00
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Company Response

Thanks, Diane! Your feedback is very much appreciated here, and we're looking forward to working with you on the next phase of your interior painting. :D

10/10

Jeff and Co. recently refinished a sideboard that we had inherited. It is a very unique 8 foot long, birds eye maple piece that we found to be irreplacable but it had a yellow hue that we didn't like. We thought that it had a lacquer finish but in fact it had a 'polyester' finish that is almost impossible to remove. Jeff agreed to give it a try. Although it was a very difficult, labour intensive job they were successful. Jeff helped me to find the right stain for it and it turned out magnificently. We could not be more pleased and grateful for his perseverance. They were terrific to deal with.

Approximate cost of services:
$1,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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0/10

Unfortunately I did not read the reviews before I shopped here. My experience echoes the very negative experience of others. We purchased a dining table and chairs and were told that they would be delivered in 6-8 weeks. This time came and went and no furniture. We were then told it would take another 7-10 days although the salesperson, Michael, did not sound very sure about this. The day after I spoke to him someone called me to say that they had my furniture on a truck and would like to deliver it that day. I was very confused by the mixed messages but ecstatic to receive the furniture. Well the day came and went and no delivery and no phone call to let me know. I called Michael and he had no idea what was going on. Eventually the owner, Bijan, called me and told me that he was the one to call and denied having said what I had clearly heard. In others words I must be delusional. He was extremely unpleasant on the phone, yelling non stop, and not allowing me to say my piece. I asked him to be quiet so that I could say something and the ranting got even worse. It seems he doesn't like to be interrupted by a woman and decided that he would only speak to my husband from then on. I've never been treated that way! We then decided to just wait it out. We did not want any more dealings with this lunatic. After some time we were told that our table had arrived but not the chairs and they had no idea when they would get them. They said they would deliver the table and some "loaner" chairs in the meantime. I wasn't really happy about this. Michael called me with the phone number of the delivery people and told me to call them to arrange a time. Before I had a chance to do this, someone else called me to ask if they could deliver on Tuesday. I had previously been told that they only deliver on Wednesdays and Saturdays but what the heck. Bijan called on Tuesday to say that the truck was in an accident and they would deliver the following day. It didn't make sense that the truck could not deliver on Tuesday because of an accident but was going to be fine the next day. By this time I had had it. I asked Bijan for an adjustment on the price as a result of all the aggravation and inconvenience and he adamantly refused giving me some nonsense about the manufacturer being unwilling to reduce the price. Of course I pointed out to him that he was making lots of profit on the sale and he should compensate us from his profit. The furniture was delivered. They brought the table in at which point I told them that I did not want the "loaner" chairs. I just wanted my dealings with this company to be over. I gave them a cheque for the amount remaining for the table. They called Bijan to tell him and he went ballistic - yelling at them and at me. He threatened to call the police and have them put me in jail, to take me to court. This man is deranged. I feel sorry for his staff. Others have described the same behaviour in this individual. It was a complete nightmare and I strongly recommend that you stay clear of this business!

Approximate cost of services:
$8,000.00
1 of 1 people found this review helpful.
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10/10

We recently purchased a couch and chairs from Up Country. The customer service was excellent. David was very helpful. He informed us that it would take 8-10 weeks but he managed to expedite the delivery and it came a few weeks early. He took the time to help me search out extra fabric. Much appreciated. I will definitely shop here in the future. Thank you David.

Approximate cost of services:
$7,000.00
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Company Response

It was a pleasure helping you select your couch and chairs Diane. Thanks for choosing UpCountry and taking the time to post this review.

10/10

Ours was an in-home move. We had a number of large and very heavy pieces to be moved around the house. I found all of the personnel very friendly and extremely considerate - from booking to movers. When they were going to be a little late someone informed me. Do you know how rare that is? I have had a lot of deliveries lately and they are frequently late or don't happen at all and no one bothers to let us know. So I appreciate that. Ours is a small house with lots of corners. The movers had to really use their ingenuity to get some of the pieces into the rooms. The movers were very persevering and careful. I would definitely use this company for any future moves. Diane

Approximate cost of services:
$450.00
2 of 2 people found this review helpful.
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Company Response

Hi Diane,

Thank you for taking the time to share your experience with Cargo Cabbie and for your perfect rating. We are so glad that everything went smoothly from the planning of your in-home move to the move day with Cameron, Graham and Owen. As a team, we ensure to take care of every aspect of the move, from providing our clients our ETA to careful logistics coordination in the house because minor details like these are what make the biggest difference. Thanks again for choosing us for your move and please don't hesitate to get in touch the next time you could use any of our services. All the best from Javier, Zara and the awesome team at Cargo Cabbie Toronto Movers.