I had exterior waterproofing to address moisture on my basement floor and walls. The initial work was done well but did not improve the constant wet patches on the floor. This was not covered by the warranty. So I was relieved and impressed when the company offered to do additional work to address the remaining moisture on the floor at a deep discount-- they were under no obligation to do so.
Unfortunately some discounts are not worth it and after almost a year I have to accept that Dryshield has no interest in doing discounted work for former customers. I have made so many calls, many unreturned, with the repeated promise of ‘when its convenient for the company’ but a year seems a bit much. A change in personnel offered some hope but the new representative on our file was a no-show to an appointment we requested for a new assessment and after the appointment did happen he indicated that he would be back in touch to schedule a plumber to further assess the site- That was three weeks and yet another unreturned phone call ago.
After almost a year I have finally accepted that I am seen as a second rate customer by Dryshield and need to hire another company if I want the project completed.