Reviews

6/10

These guys were pretty quick to respond to my request to replace or repair my toilet and their pricing was pretty competitive but I had to follow up with them a few times. The main guy Serhiy was getting annoyed at all my questions and requests (not sure if this is a Ukranian, Russian or Eastern European thing). But I talked to other plumbers of a similar background and no one gave me a hard time like him. He told me things like: "You can find somebody to do free job for you... we have expenses", "Don't take this job too serious...it's just simple toilet not Airplane" "Please don't make me feel too busy..this is small plumbing service" "I feel like I'm doing full house renovation" "If you don't want to pay, please find another company. Our company is not the cheapest" I get that it's a simple toilet repair, but you should treat every service as the most important service...especially if you want repeat customers. It does not matter how cheap your prices are and how good you are at your craft. Not being friendly and courteous is a big no-no to me. In the end, one of his plumbers found the crack in my toilet and charged me accordingly to asses the problem. He even corrected the flushing on the upstairs toilet...however it still makes the water filling sound. Another issue I had was that they wanted to charge me again (double) to have the new toilet installed. I don't think this is fair (even his plumber said he should charge less). If I got them to take out the toilet and i paid in full, they should be able to quickly put in another toilet and even not charge or charge me considerably less. Oh well. I guess that is their policy.

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Company Response

Thank you for sharing your experience with us. We appreciate your response. It looks like there was misunderstanding with the pricing and it might have looked to you like we charged you double, but it was not the case. We charge a minimum service fee of $180 plus HST, as we did with you. That included investigation of the problem and a solution, if possible, with no time limit. In your case, the toilet was cracked and there were no possible solutions but to replace the fixture. Since new toilet had to be ordered and was not there to install with in the same time frame, the technician would have to come again at a different day when the toilet is delivered. Therefore another minimum service charge has to apply. But before anyone comes and any changes are applied, all the pricing is agreed with the customer on the phone or during a free estimate in person. We have absolutely no hidden fees and are very clear with our prices. In your case our technician did suggest a discount, since your address was within a close range of out office. So we offered a $140 plus HST service charge for installation of a new fixture (all the parts like hoses, bolts, wax seals and so on are included) in the charge. And as well you wanted us to property dispose of your old toilet, and we did offer to do so for standart $40 fee plus HST (including all the cardboard boxes that come with the new toilet, styrofoam, packaging and so on). In total charges would have come to $140+$40= total of $180 plus HST. All of that was discussed with you and explained in detail. And all the questions were answered as well. Our company gave you a choice of going with us for that charge or choosing someone else to do it for you. Unfortunately we were not able to provide you with a severe discount, because company has a running cost, and needs to make at least minimal profit is order to exist.
We are very sorry we were not able to make a deal with you a second time and really hope that qualified professional that you hired instead of us were able to satisfy your need. We wish you all the best luck in your future projects

With kindest regards
Sergey Marechak, owner of the Tornado Plumbing & Drain

10/10

ALEX IS THE BEST PLUMBER IN THE ENTIRE WORLD AND I ENCOURAGE EVERYONE TO USE HIS SERVICES WHEN NEEDED. I WILL NOT HESITATE TO USE AWARD PLUS: PLUMBING AND DRAINS IN THE FUTURE BECAUSE OF ALEX AND HIS TOP NOTCH WORK. HE IS SUPER PROFESSIONAL, DOES GREAT QUALITY WORK, IS VERY RESPONSIVENESS, GIVES YOU GREAT VALUE FOR WHAT YOU PAY AND HE IS ALWAYS ON TIME FOR APPOINTMENTS. I had a leak in my main floor powder room and after trying for a month to solve the problem on my own and going through a couple other plumbers, I decided to give Alex a call. It was the best decision I ever made. Alex was so direct yet friendly and very straight to the point. He told me it could be a few issues with the toilet itself (and he listed them out). I sent him pictures of the toilet and washroom and within minutes he responded! He was so knowledgeable that it made me feel at ease that the issue would be resolved. He also told them it would be very costly to try to fix the issue but that he could do it. Other plumbers simply refused to try to fix the current toilet since it required a lot of time and effort and troubleshooting. In the end, we decided a new toilet was best to correct the issue once and for all. I really trusted Alex’s judgment and I’m glad I did. He was able to source a new toilet from me directly from his supplier for 20% less than what the retailers were charging! Not only that, but he could get the toilet within a few business days. With the big-box retailers, I would have to wait weeks, maybe even months for a new toilet! Alex was so on top of the ball with everything! He notified me as soon as the new toilet arrived and when I would message him back he would always respond within the hour. He showed up exactly on time and had the new toilet installed within 45 minutes. He even took a look at my upstairs toilet which was making water sounds as a courtesy. I really appreciated his advice, guidance and professional service the whole time. He was truly a nice guy and answered all of my 100 questions without getting annoyed or upset. Service with a smile! He helped me take the old toilet to the curb as well in order to save on the disposal fee. In the end, though the water/leaking/toilet issue was a headache, I am glad we had Alex and Award Plus Plumbing on our side to fix the issue. I can rest assured knowing Alex installed the new Toto toilet for me and even though I know I will not need it, having his warranty is a great backup in case anything goes wrong. I would not hesitate to use their services again for any of my plumbing and drain issues. The prices were fair (not the cheapest) but the value and great customer service and professional is what you are paying for and getting. I will recommend them to all of my family and friends!

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Company Response

Thank you for your great review. We are working hard to keep our customers happy providing an excellent service at a reasonable price
Thank you for using Award Plus Plumbing
Alex

10/10

Dinh and his team did a fantastic job providing a quick quote for painting our three rooms upstairs. He is always quick to respond to my texts and outlined what would be included in the quote. On top of his attention to detail and responsiveness, Dinh always provides fair prices (our second time having work done on the house by him) and if you are unsatisfied with any part of the work, he will come by and make sure it is fixed! Even if it it something small. On the day of the painting, Dinh came over before the painters and made sure everything was prepared for the rooms and everything we talked about doing would be done. I even requested a little extra touch up to the washroom which he said his guys would do for me. His team finished the job within the day and everything was done immaculately. The paint looked great and we even got an accent wall which was well done. They also threw in a door stopper for us which was much appreciated. Dinh, as always, checked up on the job after they were finished, and made sure everything was to our liking:) In summary, I would not hesitate to recommend and use X painting and Reno again for our painting and renovation needs. The quality and value you are getting with Dinh and his team is unmatched in this industry and I like that he will always respond to me regardless of when I message him, lol. They will always make sure the work is to your liking:)

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Company Response

Thank you so much

10/10

ROBIN IS THE BATMAN OF SPRINKLERS!!! ROBIN ROBIN ROBIN! WHAT ELSE CAN BE SAID. THIS MAN IS THE MOST HELPFUL, CARING, KIND AND PROFESSIONAL INDIVIDUAL I HAVE BEEN AROUND IN A WHILE. I MUST HAVE CONTACTED 100 COMPANIES FOR QUOTES ON IRRIGATION SYSTEMS. NOT ONLY WAS NEW VISIONS AND ROBIN THE FIRST TO REPLY...THEY ALSO HAD A VERY PROFESSIONAL AUTOMATED E-MAIL SAYING THEY WOULD GET BACK TO ME ASAP WHICH WAS VERY MUCH APPRECIATED. ROBIN TOOK LESS THAN 24 HOURS TO THAN PROVIDE ME A QUOTE AND WAS VERY DETAIL AND THOROUGH WITH HIS QUOTE. THE DIFFERENCE BETWEEN ROBINS QUOTE AND THE OTHER GUYS OUT THERE WAS THAT HE TOOK THE TIME TO EXPLAIN THE QUOTE IN SIMPLE TERMS FOR ME AND HE ALSO LET ME KNOW WHAT I NEEDED VS. WHAT I DID NOT NEED. THE MAIN REASON I WENT WITH ROBIN AND NEW VISIONS IRRIGATION WAS THE CUSTOMER SERVICE (ON TOP OF COURSE OF THE KNOWLEDGE AND PROFESSIONALISM). ROBIN WOULD ANSWER ALL OF MY QUESTIONS WITHIN MINUTES ANYTIME I ASKED HIM ANYTHING ON WHATS APP! NOT SURE HOW HE WAS ABLE TO RESPOND SO QUICKLY AT ALL TIMES OF DAY (AND NIGHT) BUT I WILL NOT QUESTION THE MANS METHODS. ROBIN ALWAYS THANKED ME EVERYTIME I ASKED HIM SOMETHING (REALLY i SHOULD BE THANKING HIM) AND HE WAS SO POLITE EVEN IF I ASKED THE SAME QUESTION TWICE OR SOMETHING VERY RUDIMENTARY. THIS IS HOW HE DISTINGUISHED HIMSELF VS. THE OTHER IRRIGATION COMPANIES. IF I EMAILED OR TEXTED OTHERS, THEY WOULD TAKE A DAY OR TWO TO REPLY AND THEIR RESPONSE WAS NOT AS THOROUGH. AS WELL THEY WOULD OVER TIME GET IRRITATED WITH ALL OF MY QUESTIONS. I AM SORRY I HAD TO ASK SO MANY QUESTIONS BUT BEING A RELATIVELY YOUNG HOUSE OWNER I WOULD LIKE TO KNOW WHAT I AM GETTING INTO AND HOW EVERYTHING WORKS. ROBIN UNDERSTOOD THIS AND OUR CONSTANT BACK AND FORTH COMMUNICATION WAS PROOF OF HOW MUCH HE VALUED MY BUSINESS BUT MORE IMPORTANTLY ME AS A PERSON. ROBIN EVEN TOOK IT A STEP FURTHER AND VISITED OUR HOUSE PRIOR TO THE INSTALLATION OF THE SPRINKLER SYSTEM (AGAIN NO OTHER COMPETITORS DID THIS FOLLOW UP). HE HELPED EXPLAIN WHERE THE SPRINKLERS WOULD SPRAY AND BROKE DOWN THE ZONE COVERAGE. HE ALSO TESTED OUR TAP PRESSURE AT THE SIDE OF THE HOUSE AND DETERMINED THE WATER PRESSURE WOULD NOT BE STRONG ENOUGH. THEREFORE THEY WOULD RUN IT THROUGH THE BASEMENT (NO ONE ELSE GAVE US THIS OPTION). AGAIN I APPRECIATE ALL THE UPFRONT WORK HE DID AND I DEFINITELY FELT SAFE WITH HIS WORKMANSHIP. ON THE DAY OF, ROBINS BUSINESS PARTNER ESHO DID THE INSTALLATION. HE DID A THOROUGH JOB AND EXPLAINED TO ME HOW TO WORK THE SYSTEM THROUGH THE WIFI CONTROLLER. ESHO TOOK THE TIME AND CARE TO MAKE SURE ALL THE SPRINKLER HEADS WERE FUNCTIONING AND HE EVEN SPENT AN EXTRA TEN MINS SPREADING GRASS SEED FOR ME (ON HIS BARE KNEES) AND THEN WATERING IT! ROBIN AND ESHO AND THE WHOLE TEAM AT NEW VISIONS IRRIGATION HAVE BEEN A PLEASURE TO WORK WITH AND I WOULD NOT HESITATE TO RECOMMEND THEIR WORK TO ANYONE ELSE LOOKING FOR A SPRINKLER SYSTEM. I KNEW FROM DAY ONE I COULD RELY ON THEM AND HAVING SOMEONE WHO CAN QUICKLY RESPOND TO YOU AND ACTION YOUR NEEDS IS VERY IMPORTANT WHEN IT COMES TO AN IRRIGATION SYSTEM. BECAUSE OF THIS I CHOSE NEW VISIONS IRRIGATION! THANK YOU!!!

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Company Response

VIJAY VIJAY, thank you for the amazing review and complements. i have no words to describe how happy and proud i feel after reading all your words. I was always happy answering all your questions about the system. you're so valuable to us you will always be i don't have to mention it whenever you need us you will always find us. your words gave me more motivation to keep doing the best i can do to this job. i have never felt happy the way i just felt now hearing how satisfied and happy you were with our job and customer service. i would like to say thank you again and again from us new visions irrigation team we are lucky to have the chance to work at your house. Thanks again looking always forward to see you and hear from you.