fbarree163 in Ottawa

I had a brand new, 4400 square foot home made in the Laurentians. I Purchased Polar Bear Heat pump and had it installed locally, well outside of the regular Polar Bear service corridor. A local installer was not familiar with this heat pump and installed the thermostat incorrectly. I called Dennis Campbell (owner), who provided advice and got me in touch with Wayne. Wayne made two service calls, hours out of his way, to change the thermostat, upgraded components, and fine tune the unit. It's been working perfectly ever since - costing a small fraction of what a conventional heating system would cost.

Enercare has been my furnace cleaner and service repair company for about 4 years. When considering options regarding a new AC and furnace, I kept getting conflicting stories from Enercare. First, about what products are available and sold in Ottawa (they were incorrect), then about my contract. One rep explained that I had renewed my contract last December which was not true. When I demonstrated that inaccuracy, another said that when I signed up 4 years ago I agreed orally to automatic renewals without their giving any notices, but that I could cut costs by eliminating the cleaning portion. When I wanted to take the cheaper option, I was told I would have to take a new contract that would last much longer. I'm VERY DISAPPOINTED with such poor customer service

Reliable gave me terrific service when I was deciding on a new Air Conditioner and Furnace. The sales rep was very knowledgeable and helpful, without being pushy. The service team arrived on time, put down their own rugs, and did a terrific job while keeping my basement and driveway clean and neat. Before leaving, they then showed me all the various features of Thermastat (humidity and temperture control, changes whether we are home or not, etc.) and helped me set up all of the defaults. John in sales, and Taylor and Derek did a terrific job. So happy to have switched to Reliable Home Environment.