Purchased a gas range online & was told it wasn't in stock. Waited a week for it to be ordered. The range came in September 1st. I don't hear anything from the company until September 12th when the left a message on my home phone rather than my specified cell phone. In the interim I had spoken to an employee on sept 8th who advised that the range was in stock and would be sent out the following week. When I finally got my message (due to the fact the used the incorrect contact number) it was September 22 and now I'm being told it will be another 2 weeks for delivery. In total I will have waited 6 weeks for this appliance. I told them I was unsatisfied with this and they basically told me they didn't care. They refused to cover the cost of shipping, give me a discount or even a credit towards another appliance. Their "customer service manager" was aggressive and rude abs hung up on me when I asked why they claim to care about customer satisfaction as their #1 priority. I then tried to cancel the order and was told I'd be charged a 25% restocking fee. I asked them to waive the fee because I didn't change my mind on the product but rather was cancelling due to their customer service policies (or lack thereof). They refused to compensate me in any way despite acknowledging that it was an unreasonable amount of time to wait for an appliance delivery. I will NEVER purchase from this business again nor will I be recommending them to any one. They are incompetent, uncommunicative and unprofessional.
We are extremely sorry in the delay, and service you have received. It appears we have honored the original shipping charges, and the unit is en route to you. Please accept our deepest apologies, and do not hesitate in contacting us should you require any further assistance.
CAS Customer Service