It is very difficult for me to post this review as I have previously written a 5 star review of Tornado Plumbing and referred them to 3 friends. We found them 2 years ago and had a very positive experience. At the time both our kitchen sinks were fully clogged. The owner, Serhiy did a thorough investigation of our plumbing and found that the drain pipes had been poorly installed and didnt have adequate slope, resulting in the buildup of grease and waste. Serhiy used a snake, a Hydro-jet and a camera to ensure the drains were completely clear. We made the decision not to rip out all the drywall and relay the drains and resigned ourselves to having the drains cleared every year or 2 as recommended by Serhiy. Fast forward 2 years We called Tornado Plumbing this February because both of our kitchen drains were draining very slowly. This time Peter came to clear the drains but only used a snake. We asked about the Hydro-jet but Peter assured us we didnt need it. At first, both sinks seemed to be draining well but after about 2 months I was clearing a large amount of water from one of the sinks and it virtually stopped after about 4 liters of water had drained. I would like to note that Peter snaked the drain from the sink that was draining well and closest to the main drain. He did not snake from the sink that was clogged. I called and spoke to Serhiy who said he would send someone out but that I would have to pay for the service call. He said there was no warranty on the work and that I probably clogged the drain in the 2 months since Peter had come to clear it. I realize running a small business is difficult and profit margins can be very tight but I dont understand losing a loyal customer and any future referrals for the cost of one service call.
- Approximate cost of services:
- $285.00
- Company Response
Hi Patty, sorry you're disappointed with us for not reaching your expectations of a free of charge service, but big or small business has its expenses which should be covered. Since the second time we did service for you which was snake, power wash and camera inspection,(think was end of April 2020),we suggested you the long term solution of replacing the pipes (didn't recommend you power wash every 2 years),we did write a report which you rightfully forwarded to the builder, hoping he would cover costs for this job, being the house was recently built. But instead he just came and secured different spots of the drain creating other problems in other spots. The permanent solution is replacement to a bigger size of pipe with the right slope.
Again sorry we disappointed you ,but if you want we can remind you:
1.You have a 65 feet 1 1/2" ABS drain running in the ceiling with two kitchen sinks,2 p-trap connected to it,with bad slope and vent probably clogged without possibility to clean
2.In less than two years we did drain cleaning four times (3 times snaking and once power wash),and each time reminding you what was the main cause of the problem and the right way to fix it.
3.Last time our technician Peter was providing service, he suggested you power wash, this time with a bigger machine which could solve your problem again temporary but longer than only snaking the drain. You didn't approve the power washing service because the fee was much higher than just snaking.We are in this business long time now, and our goal is to help every customer, make them happy so they know they can rely on us every time, but in this case we're sorry to tell you it's not our fault as all we did was maintenance, not installation.
Kindest regards,
Tornado Plumbing and Drains
