Chris in Whitby

I have two neighbors who got a quartz countertop from CTM. I saw both installs and they were very good. In one install they dented the wall when they pushed the countertop against the wall so it had to be fixed. I got a quote from them too, and I tried to get a better price elsewhere because I wanted a cash deal. I ended up paying the same as the quote I got from CTM, but I got a worse quality sink and whole range of problems including dent in countertop, dent in my cabinet, showing up without calling, problems getting it without a join/two pieces, etc. etc.... CTM asked my neighbors if they want join or not but they didn't ask me unfortunately, if they had I may have gone with them, because without a join the price is a lot cheaper and the other company was easily able to lure me with the better price.

They did a thorough job, used a cell phone camera to see inside the ducts and try to get everything out. I suggested to Paul some improvements they could make to reduce the dust blowing into the house from their truck and he was very friendly. Overall they put a best effort into trying to get the dust out of the ducts and made sure to go to each one and blow it with compressed air.

When I called in, I was given a lot of information about the mold inspection, and what it will cover. Part of the things mentioned was that a thermal imaging device will be used to see if there is any water leakage anywhere. This was one of the deciding factors which I decided to get it done. During inspection, no thermal imaging device was ever used. Ross did a somewhat thorough inspection, although there were areas that he missed completely, such as the garage. The control sample for a mold inspection should be taken at least 10-20 feet away from the structure, however Ross took the measurement right on the front porch, which is within 6 feet of the cold cellar vent. I was also told I would be e-mailed some additional information, which I never got in the end.