I've been going to the Tim Hortons next door for about 3 yrs and I always said that I would go to Universal when I needed hardwood. Last week, we went to Universal to pick out the color. Andrew was really helpful in deciding on the type of wood and color. He also gave me a few samples to take home, and didn't even call me to ask me when I was going to return them. I felt guilty b/c I think I kept them for about 3 wks. Anyways the hardwood we went with was fantastic and the price was great. Quality, value and great service. I would definately recommend the store to all my friends and family. Andrew was so nice, helpful, a very nice guy.